- OKR Approval Workflow — Managers can now require approval for OKR objectives at any level, with employees submitting objectives for review and managers approving or rejecting with reasons, supported by email notifications throughout.
- Service Desk Custom Request Types — Admins can now define a custom service catalog with their own request types and categories, giving employees a tailored list of ticket options instead of only the built-in system defaults.
Release Notes
- AssetPro Device Discovery with MDM Integration — AssetPro can now automatically discover and sync IT assets from Microsoft Intune, Jamf Pro, and Lansweeper, with scheduled syncs and real-time webhook updates.
- DocuSign eSignature Integration — Administrators can now connect DocuSign as an e-signature provider, with JWT OAuth authentication, a guided setup wizard, and full support for sending, voiding, and downloading DocuSign-backed documents.
- E-Signature Kiosk Mode & Bulk Send — The e-signature platform now supports kiosk mode for in-person tablet signing sessions with an interactive PDF viewer, and bulk send to dispatch signature requests to many employees at once with SMS delivery and scheduled sending options.
- Service Desk Inline Reply Translation — Service Desk agents can now translate reply text into any language directly in the reply modal before sending, making it easier to support multilingual employees and customers.
- Service Desk AI Draft Responses & Sentiment Analysis — The Service Desk now generates AI draft replies for agent review and surfaces sentiment analysis on each ticket, helping support teams respond faster and with greater empathy.
- Safety Hub — A new Safety Hub app gives companies a unified workspace to manage workplace safety, including incident reporting, safety observations, OSHA compliance tracking, toolbox talks, certification management, an AI-powered knowledge base, and an anonymous public reporting portal.
- SOP Hub — A new Standard Operating Procedures app lets organizations create, manage, and publish procedure manuals and SOPs with QR code access, completion tracking, AI-generated summaries, multi-language translations, and a public self-service portal.
- Employment Law Compliance Suite — HR teams can now manage a library of employment law rules with business-level overrides, receive automated legal update alerts, coordinate group terminations with WARN Act notice generation, and produce legally compliant separation agreements including OWBPA/ADEA disclosures.
- Policy Hub — A new app for creating, versioning, and publishing HR policies and employee handbooks, with tracked acknowledgments, multi-language translations, and automated legal update notifications when policies may need revision.
- Workforce Bots & AI Graders — Organizations can now deploy AI-powered chatbots for employees and run AI graders that analyze handbooks, SOPs, job descriptions, communications, and intranet content — producing scored reports with actionable improvement recommendations.
- Inspections App — A new Inspections app lets teams build AI-generated inspection checklists, conduct field inspections with GPS and photo annotations, track corrective actions, and generate compliance reports — with offline sync for field use.
- Native E-Signature — Send documents for legally binding signature directly within the platform, with a built-in PDF field editor, sequential multi-signer workflows, OTP identity verification, and automated signed document delivery — no third-party e-signature service required.
