Skills & Credentials

Yes. Managers get a Team Skills view of their reports' skills and proficiency, plus a Workforce Readiness Graph with a People Graph explorer and a Team Readiness dashboard that shows role coverage, who can cover each under-covered skill, and where skill gaps overlap with at-risk employees. Admins also get organization-wide reports and expiry dashboards.

An Ask AI agent answers questions about skills, certifications, expiring credentials, role requirements, gap analysis, and renewal timing in chat. Team Builder takes a written project brief or RFP and proposes a team from your existing workforce while flagging the gaps it exposes. The app can also run an autonomous loop that proposes expiry and gap-closure actions every 15 minutes, which require approval by default.

Skills & Credentials is the system of record — the catalog, the skills matrix, certification lifecycle, and readiness graph. Training (LMS) delivers courses, and Practice Hub runs skill practice and assessments; when an employee completes a course or passes a practice check, those apps write the resulting skill or certification back into Skills & Credentials automatically. You manage the credentials here; you earn them there.

Five enforcement rules, each off until an administrator turns it on, so installing the app changes nothing about scheduling until you opt in. They decide whether a credential must still be valid on the date the shift runs rather than today, whether one a licensing body revoked stops counting immediately, whether only manager-verified credentials satisfy a requirement, whether a licence must match the work location's jurisdiction, and whether a missing credential blocks clock-in. Shift claiming, assignment validation and match scoring all read the same rules, so a change lands everywhere at once.

Scanned licences and certificates are served through the app rather than as direct file links, so every download is authorized and recorded. Only the employee who owns the credential, an app administrator, or a manager with the team-skills view permission can open one, and every serve writes an access entry to the same audit stream as other sensitive reveals. Administrators can additionally require the viewer to re-verify their identity first — one setting, off by default.

Four ways, and most tenants use all of them. Employees claim their own skills and record certifications from My Skills, where they can also renew a credential and attach evidence. Administrators bulk-load with a CSV import matched on email, user ID, username or external employee ID, or batch-assign a skill to everyone in a role type. Training and Practice Hub write completed courses and passed checks back automatically. And skill inference scores candidates from work signals, routing anything below your confidence floor to a manager review queue.

The employee side does. On mobile an employee sees their own skills and certifications with expiring-soon and expired banners, and can add, edit, renew and remove them, including uploading a replacement document. Managers get a read-only team credentials summary. The administrator surfaces — the catalog, assignments, reports, expiry dashboards, the verification, bonus and inference queues, and settings — are desktop views; they work in a phone browser but are not phone-optimized.