Track employee skills, certifications, and licenses. Features include expiry tracking with automated alerts, competency gap analysis, training record management, and integration with scheduling for qualification-based shift assignment.

Hr Operations

Highlights

Build a live workforce readiness graph that maps people, roles, skills, and coverage gaps at a glance.

Track certifications and licenses as dated validity periods with guided renewal and point-in-time compliance.

Alert employees, managers, and admins before credentials expire — by email and in-app — on configurable lead times.

Ask AI about skills, gaps, and renewals, or paste a project brief and let it propose a team from your workforce.

Verify employee-submitted skills through a manager approval workflow that re-checks whenever a credential changes.

Feed shift and role eligibility so only qualified employees can be scheduled against skill-gated work.

Capabilities

Workforce Readiness Graph

People Graph explorer: interactive role / skill / person map
Team Readiness dashboard: role coverage and who can cover each gap
At-risk × skill-gap overlay (blends Mango Signal engagement signals)
Inferred-skill proposals with confidence scores and provenance
Auto-verify above a confidence floor; below-floor routed to review
Content-to-skill graph links courses, SOPs, and policies to skills

AI Skills Assistant & Team Builder

Ask AI agent: skills, certifications, expiry, gaps, renewals in chat
Skill gap analysis vs. role requirements (self-service and agent)
Team Builder: paste a project / RFP, get a proposed team plus gaps
Saved team plans as point-in-time snapshots
Certification renewal lookup by certificate number
Skill recommendations from role, peers, and career path

Certification & License Lifecycle

Period-based history: one row per certification validity period
Guided renewal supersedes the old period and opens a new one
Point-in-time compliance ("was this person current on <date>?")
Issuing-authority registry (system-wide plus tenant bodies)
Certificate number, credential URL, and credential type per record
Bonus-incentive queue for earned, bonus-eligible certifications

Skill & Credential Catalog

Three credential kinds: skills, certifications, and licenses
Per-skill flags: requires certification, requires document, bonus
Learning and exam-prep resource links per skill (employee Explore)
Industry starter templates (bulk skills plus role mappings)
CSV import and export of the catalog
Active / inactive toggle and category grouping

Employee Skills & Proficiency

5-level proficiency scale, labels and descriptions admin-customizable
Bulk assign a skill to employees by role type
Bulk CSV import of employee skills (create or update)
Feeds shift / role eligibility and skill-based scheduling groups
Skills grouped by category on each employee profile

Verification & Approvals

Manager verification of employee-submitted skills
Re-verification triggered when a verified skill changes
New document upload does not reset an existing verification
Employee-proposed skills: review, map-to-existing, or create-new
"Hide until approved" gate for compliance-sensitive tenants

Alerts, Notifications & Automation

Configurable events: expiring, expired, assigned, self-claim, gap
Email and in-app delivery, plus extra non-user email recipients
Per-event targeting (employee / manager / admins) and lead time
Autonomous scheduler proposes expiry and gap actions every 15 min
Expiry dashboards at 7, 30, and 90 days

Limits & Specs

Proficiency levels: 5 (labels and descriptions admin-customizable)
Max certification doc size: 10 MB per file
Accepted document formats: PDF, JPEG, PNG, DOC, DOCX
Expiry alerting: 7 / 30 / 90-day dashboards; default 30-day lead time (configurable 1–365)
Bulk import identifiers: Email, user ID, username, or external employee ID
Autonomous loop cadence: Every 15 minutes; actions require approval by default
Pricing: License required (per-tenant opt-in)

Screenshots

My skills — track personal skill levels and certifications with renewal dates

Team skills — manager view of team skill matrix and certification gaps

Admin job functions and skills — map required skills to organizational roles

Expiring certifications report — flag credentials due for renewal across the workforce

Use cases

Certification renewal tracking

HR watches dashboards of certifications expiring within 7, 30, and 90 days; the system emails and notifies the employee, their manager, and admins on a configurable lead time before each deadline.

Role coverage and readiness

A manager opens Team Readiness to see which role-required skills are under-covered, who can cover each gap, and which at-risk employees also carry skill gaps — then assigns the missing qualifications.

Staffing a project from a brief

A manager pastes a project description or RFP into Team Builder; the AI extracts the required skills, proposes a team from the existing workforce, and lists the gaps the project would expose.

Manager skill verification

An employee adds a skill or certification and it stays unverified until their manager reviews it from the team view; updating a verified credential automatically resets it for re-approval.

Point-in-time compliance audit

After an incident, an admin runs the reports 'as-of' a date to confirm exactly which employees held a current, valid certification on that day using the period history.

Compliance document capture

An employee uploads a safety license or professional credential (PDF, image, or Word, up to 10 MB); required-document skills can be blocked from counting until the file is attached.

Resources

Skills & Credentials Datasheet (PDF)

Datasheet

Features, capabilities, pricing model, and FAQ on one downloadable sheet — share it with your team.

Skills & Credentials App Overview (Help)

Guide

What the app does, the key surfaces (Catalog, Assignments, Team Skills, Reports), the roles that see each, and how to get started.

Tracking certifications and expiry alerts

Guide

How certification dates, document uploads, and the 7 / 30 / 90-day expiry dashboards work for renewal tracking.

Manager verification & team skills

Guide

The employee-submit → manager-verify workflow, the team skills matrix, and qualification coverage by role.

Product demos on YouTube (MangoApps)

Video

Watch product demos and walkthroughs on the MangoApps YouTube channel.

MangoApps — Book a Demo

Website

Talk to the team about rolling out Skills & Credentials alongside scheduling and HR operations.

FAQ

It requires a license and is opt-in per tenant — an administrator enables it for your business from the Apps Marketplace, and it is disabled by default until then. Contact your MangoApps administrator about turning it on for your organization.

Each certification is stored as a dated validity period with a start and expiration date. As the expiration approaches, employees, managers, and admins are alerted by email and in-app on a configurable lead time. Renewals are recorded manually: the renewal flow supersedes the old period, opens a fresh one, and re-enters it into verification — so you keep a full history rather than overwriting the record.

Yes. Managers get a Team Skills view of their reports' skills and proficiency, plus a Workforce Readiness Graph with a People Graph explorer and a Team Readiness dashboard that shows role coverage, who can cover each under-covered skill, and where skill gaps overlap with at-risk employees. Admins also get organization-wide reports and expiry dashboards.

An Ask AI agent answers questions about skills, certifications, expiring credentials, role requirements, gap analysis, and renewal timing in chat. Team Builder takes a written project brief or RFP and proposes a team from your existing workforce while flagging the gaps it exposes. The app can also run an autonomous loop that proposes expiry and gap-closure actions every 15 minutes, which require approval by default.

You can attach supporting documents to a certification in PDF, JPEG, PNG, DOC, or DOCX format, up to 10 MB per file. Uploading a new document for an already-verified skill does not reset its verification status.

When an employee adds or updates a skill it is marked unverified and the manager is notified. The manager verifies it from the team view; updating a verified skill resets verification, while uploading a document does not. For employee-proposed new skills, a reviewer can map the proposal to an existing catalog entry or create a new one. Compliance-sensitive tenants can hide submissions from the profile until they are approved.

Skills & Credentials is the system of record — the catalog, the skills matrix, certification lifecycle, and readiness graph. Training (LMS) delivers courses, and Practice Hub runs skill practice and assessments; when an employee completes a course or passes a practice check, those apps write the resulting skill or certification back into Skills & Credentials automatically. You manage the credentials here; you earn them there.

Skills Tracking, Certification Management, Competency Assessment (which powers the readiness graph and manager surfaces), Training Records, and the 'hide submissions until approved' verification gate can each be enabled or disabled independently per business from the app settings.