One AI-Powered Platform Built for High-Volume, High-Complexity BPO Workplaces
Give agents, supervisors, workforce teams, and client partners one centralized space for communication, training, and day-to-day coordination.
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Leading BPO Organizations Trust MangoApps
What BPO Teams Face Today
Information changes constantly
Client updates, process changes, and knowledge articles shift daily and don’t always reach agents in real time.
Training demands are intense
New lines of business, new systems, and new processes require rapid, repeated training cycles.
Quality and accuracy impact every SLA
Agents need clear, current guidance to deliver consistent service across multiple clients.
Workforce volatility is common
Shifting volumes, schedule changes, and peak demand periods require flexible staffing tools.
Technology is fragmented
Knowledge bases, HR systems, workforce tools, and communication channels sit in separate systems.
Why BPO Leaders Choose MangoApps
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One platform for agents, support teams, and supervisors: Communication, training, QA feedback, and workforce coordination all in one environment.
Built for distributed and hybrid workforces: All updates, schedules, tasks, and learning accessible on any device.
Mango Employee AI: Faster answers, current documentation, and automated workflows that reduce handle time and training load.
Better performance across clients and programs: Teams operate with consistent information, improving accuracy, quality, and customer outcomes.
Team-Specific Solutions That Fit Your BPO Workflow
Timely Communication That Reaches Every Agent, Every Shift
Keep agents, team leads, and support groups aligned with clear, reliable updates. Give communication teams tools to share client updates, process changes, and engagement programs across centers, functions, and programs. Start with one channel or expand into a comprehensive communication system.
Targeted announcements by client, program, skill set, or location.
Mobile-first access for remote and in-center agents.
AI-powered search for knowledge articles, SOPs, and process updates.
Automatic translation for multilingual agent workforces.
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Insights on message reach and adoption across teams and shifts.
Featured Solution
AI-Powered Intranet
A central hub for client updates, operational announcements, and agent resources.
Frontline Employee App
Reach agents wherever they work without relying on email.
Internal Comms Suite
Plan, target, and measure communication across programs and teams.
HR Tools That Support High-Volume Hiring and Rapid Development
Recruit, onboard, and grow agents and support staff across programs and clients. Equip HR teams with tools to manage high-volume recruiting, accelerated onboarding, and ongoing development across a dynamic workforce. Start with a single module or expand gradually.
Streamlined hiring for agent, SME, and support roles.
Rapid onboarding tailored to client and program requirements.
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Mobile learning for compliance, product knowledge, and soft skills.
Clear pathways for growth into SME, QA, and leadership roles.
Recognition that reinforces performance and engagement.
Featured Solution
Modern HCM
A connected space for recruiting, onboarding, learning, and recognition.
Talent Acquisition Suite
Move candidates efficiently from application to production readiness.
Learning Management
Deliver training for new programs, client updates, and certification modules.
Performance Management
Support structured reviews and coaching across roles and programs.
More Predictable BPO Operations Across Programs and Clients
Standardize processes, support quality, and simplify coordination. Give operations and workforce teams tools that help manage staffing demands, track performance tasks, and support program readiness. Adopt one module like Shifts or build a more complete operational toolkit.
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Flexible scheduling aligned to forecasted call volumes.
Digital checklists for QA, calibration, and operational routines.
Fast reporting for escalations, incidents, and client-impacting issues.
Automated workflows for approvals, shift changes, and task routing.
Visibility into task completion, quality trends, and program health.
Featured Solution
Shifts & Schedules
Adapt staffing and skill sets to changing volume and program needs.
Time & Attendance
Accurate tracking for remote and on-site workforces.
Task Management
Digitize program workflows, QA steps, and operational routines.
Workforce Analytics
Reveal trends in staffing, performance, and agent engagement.
A Secure, Governed Platform for Distributed BPO Workforces
Reduce system fragmentation and streamline support across centers and remote teams. Give IT a modern, policy-driven platform that supports communication, training, and operational workflows. Roll out one capability or create a fully unified digital environment.
Lower support load with better search and intuitive self-service.
Integrations with HRIS, WFM tools, CRM platforms, and client systems.
Strong security posture suited for multi-client operations.
Permissions and governance tailored by program, client, or role.
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A consistent experience across centers, partner sites, and remote agents.
Featured Solution
AI Studio
Build and manage AI Assistants and Agents that follow strict governance controls.
200+ Integrations
Connect all HR, knowledge, scheduling, CRM, and QA systems into one workspace.
Security & Compliance
Support enterprise-grade requirements with HITRUST, ISO-27001, and SOC 2 Type II.
Analytics & Insights
Understand trends in agent engagement, program performance, and operational health.
Putting AI in BPO
AI strengthens program performance by keeping knowledge, processes, and updates accurate and accessible for every agent, no matter where they work.
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Book a meeting!
For 15+ years, we've perfected our product, earning the trust of 1 million+ users and an NPS of 78.
Why Choose Us?
- Superior Product: 15+ years of R&D
- Top Security: HITRUST, ISO & SOC 2 certified.
- Exceptional UX: Delightful on mobile and desktop.
Trusted by Legendary Companies:
