Stronger Schedules. Streamlined Data. Smarter Teams.
Your clients expect flexibility, scalability, and on-demand performance, but that’s hard to deliver when your own systems are manual, fragmented, and reactive.
Operations by MangoApps unites AI-powered scheduling, centralized visibility, and custom workflows into one seamless platform that keeps your people aligned, your clients informed, and your operations under control.
BPO Teams Face Unique Challenges
Manual scheduling across spreadsheets and disparate systems leaves your teams stuck in firefighting mode—especially when customers submit schedules via email or external portals. Operations by MangoApps gives you a smarter way to manage complexity.
AI-Driven Forecasting & Planning
Build, adjust, and communicate multi-month schedules in minutes, aligning internal resources with client forecasts.
Client-Side Scheduling Integration
Accept and reconcile schedules from customers and auto-sync them with your internal systems. No manual handoffs required.
Centralized Control Across Global Sites
A single dashboard for all your agents, locations, and shifts with local flexibility and global oversight.
Secure Workflow Automation
Replace repetitive manual tasks with smart apps tailored to your operating model, whether you're dealing with compliance, onboarding, training, or ticket routing.
Core Problems We Solve
Fragmented Scheduling Infrastructure
Moving data manually between spreadsheets and custom portals is expensive and error-prone. MangoApps centralizes scheduling into a single engine powered by AI and governed by business rules, compliance, and employee preferences.
Zero Visibility into Agent Capacity
Sales and operations leaders can’t sell what they can’t see. MangoApps connects the dots between timekeeping, performance, and schedule availability, helping you surface agent capacity months in advance.
Constant Rework from Client Changes
Your clients want flexibility, and they expect you to accommodate mid-cycle adjustments. Our real-time scheduling tools and open-shift marketplace let you adapt instantly without rebuilding from scratch.
Client-Side Scheduling Support
Many BPOs now operate in shared environments where the client sends in the schedule for their agents. MangoApps makes it easy to absorb these inputs, layer on rules and compliance, and sync them with internal workforce planning tools.
How It Works
Smart Scheduling That Balances Client Demands & Employee Needs
Design schedules in minutes based on agent availability, skillsets, labor laws, and client SLAs, enable agent self-service, and adapt to changing conditions in real time.
Mobile Time & Attendance with Built-In Safeguards
Enable mobile clock-ins with optional geofencing, photo capture, and IP restrictions, and sync attendance with scheduling and payroll so your data is always audit-ready.
No-Code Workflows for Every Client or Program
Automate new program onboarding, build training trackers, run agent surveys, or set up client-specific compliance checks, all without writing code.
Real-Time Reporting & Insights
Monitor coverage, performance, fairness, and training compliance from a single dashboard, so you can make fast, informed decisions.
Built for BPOs, Not Back Offices
MangoApps is purpose-built for business process outsourcing and trusted by some of the world’s largest service organizations.
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For 15+ years, we've perfected our product, earning the trust of 1 million+ users and an NPS of 78.
Why Choose Us?
- Superior Product: 15 years of R&D
- Top Security: HITRUST, ISO & SOC 2 certified.
- Exceptional UX: Delightful on mobile and desktop.
Trusted by Legendary Companies:
