Company Store

Balances are credited automatically from the Recognitions app (peer awards, manager bonuses, and program milestones) and from the monthly peer-giving allowance — each employee gets an allowance to give coworkers, which credits the recipient's balance 1:1. Admins can also make single or bulk manual adjustments (up to 200 users at a time), and every change is written to a per-user transaction ledger for audit.

They're two halves of one rewards program. Recognitions is where points are earned — peer shout-outs, manager awards, and program milestones. The Company Store is where those points are spent: it holds the catalog, checkout, budgets, approvals, and fulfillment. When a points-bearing recognition goes live, the points settle straight into the recipient's store balance 1:1 (no dollar conversion), so earning in Recognitions and redeeming in the store stay in sync automatically.

Yes. Finance can set department and manager spend budgets in points. Each redemption draws down the most specific budget that applies to the employee, and a hard cap blocks any redemption that would exceed the remaining allowance. High-value redemptions can route through tiered manager or admin approval, a per-user monthly cap limits total spend, and a burst of redemptions in a short window is held for admin fraud review.

Branded swag is produced and shipped on demand through Printful, and digital gift cards are delivered through Tremendous or Tango. You connect these reward providers once in the central Integrations hub (Admin → Integrations). If you'd rather ship your own branded stock, Managed Swag Fulfillment lets MangoApps warehouse it and pick-pack-ship each redemption; internal and experience items are fulfilled manually from the admin orders dashboard.

Not by default — points expiry ships off, so balances never lapse unless you turn it on. An admin can set an expiry window of 1 to 60 months, after which unredeemed points age out (breakage). When expiry is on, employees get expiring-points reminder emails nudging them to redeem before the deadline; those reminders are themselves an opt-in setting.

Yes. Admins define region catalogs by country and currency, each with its own currency and symbol, while global items are shared across every region so employees see locally available rewards priced in their own currency. Tax reporting spans jurisdictions too — the store generates a US W-2 supplement and 1099-NEC alongside a UK P11D and a threshold report.

Yes. The AI Store assistant lets employees check their points balance, browse the catalog, track orders, and redeem an item through conversation. Actions that spend points or change an order require an explicit confirmation before they run, and budget and approval tools stay hidden from anyone who isn't a manager, admin, or approver. The assistant is on by default and can be turned off per business.

Yes. Admins can monitor each employee's year-to-date taxable-benefit totals against a threshold and download tax reports — annual summary, W-2 supplement, 1099-NEC, P11D, and a threshold report. Because these exports carry PII, downloads require recent identity re-verification and are restricted to business administrators.

The store is included with MangoApps Workforce (Suite) — there's no separate per-order or per-seat fee for the store itself. It isn't a free-tier add-on, though: it requires a license and doesn't auto-enable, so each business opts in deliberately rather than having the feature switched on for them. The rewards you fulfill through connected providers (Printful swag, Tremendous or Tango gift cards) and any Managed Swag Fulfillment carry their own provider cost on top of the Suite license.