Broadcasts & Alerts
Send urgent comms across every channel a phone or browser can reach — in-app, email, mobile push, SMS, voice. Includes critical broadcasts with ack and emergency alerts with muster roll-call.
MangoApps
Overview
Broadcasts & Alerts is the workforce-native urgent-communication platform. Use Broadcasts for ack-tracked formal company-wide announcements with rich media, comments, and detailed analytics. Use Alerts for emergency multi-channel dispatch with "I'm safe" / "Need help" muster roll-call and live delivery rollups across in-app, email, SMS, voice, mobile push, and digital signage. One audience picker. One incident-commander dashboard. Designed for Internal Comms, Security Operations, and Crisis Management teams.
Highlights
Capabilities
Broadcast Composition & Scheduling
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Rich-text body with media attachments and a featured hero image
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Critical / urgent flag for priority delivery
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Schedule for future or recurring delivery (daily, weekdays, weekly, monthly)
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A/B subject-line variant testing with percentage splits
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Reusable templates, clone-to-new-draft, and send-a-test-to-yourself
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Per-broadcast comments and emoji reactions
Audience Targeting & Reach
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Target everyone, or by department, location, or role
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Multi-select saved recipient groups plus specific individuals
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Bulk-add recipients by pasting a list or importing a CSV
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Live audience reach count with a recipient snapshot locked at publish
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Audience-fatigue warning and CSV export of the recipient list
AI Authoring & Translation
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Draft a broadcast from a one-line brief
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Rewrite and adjust the tone of existing copy
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Channel-native copy for SMS, push, and voice
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AI subject-line variant suggestions and AI-generated hero images
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Per-recipient translation into each recipient's language (preview, edit, save; stale detection)
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Recommended send time, weekly AI check-in draft for quiet tenants, and an admin toggle to disable AI
Acknowledgments, Reminders & Compliance
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Require acknowledgment with per-user viewed and acknowledged timestamps
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Automatic reminders to recipients who haven't acknowledged
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Auto-reach escalation widens reminder channels (email → SMS → voice) until confirmed
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Compliance roll-up by department and location
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Export outstanding (unacknowledged) recipients to CSV
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Resend to pending recipients on selected channels
Emergency Alerts & Muster Roll-Call
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One-click multi-channel emergency dispatch
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Muster roll-call ("I'm safe" / "Need help") with an optional situation note
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Acknowledge-type alerts (explicit read confirmation)
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Live per-channel delivery rollup and per-recipient check-in grid
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Photo / video attachments on alerts, reusable alert templates, and cancel-in-flight
Delivery Channels
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In-app real-time notifications
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Email
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Mobile push
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SMS for critical broadcasts and emergency alerts
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Automated voice calls for critical broadcasts and emergency alerts
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Digital signage for emergency alerts, ordered escalation cascade (with per-broadcast skip), and a token-protected external share link
Analytics & Governance
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Per-broadcast view / acknowledgment counts, rates, and unique viewer / acknowledger counts
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Aggregate analytics dashboard, filterable by status and date range
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Voice delivery statistics (attempted / delivered / failed) and per-recipient CSV export
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AI insights on broadcast performance and an edit-history version timeline
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Approval workflows before send, comment moderation (auto + manual), bulk publish / archive / delete, and an Ask AI agent that composes or sends with confirmation
Limits & Specs
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Max media attachments: 10 per broadcast · 4 per emergency alert
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Max image or PDF file size: 10 MB
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Max video file size: 100 MB broadcasts · 50 MB alerts (MP4, MOV, WebM)
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Supported image formats: JPEG, PNG, GIF, WebP, HEIC/HEIF
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Acknowledgment reminders: Every 2–48 h, up to 10 (default 24 h · 3)
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Auto-archive / comment auto-close: 1–12 weeks · 50–1,000 comments (admin-configurable)
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Pricing: Included with MangoApps Workforce; enabled per tenant
Screenshots
Use cases
FAQ
Broadcasts are formal, acknowledgment-tracked announcements with rich media, comments, reactions, and detailed analytics — ideal for policy updates and company news. Emergency Alerts are stripped-down, multi-channel dispatches for urgent situations, with "I'm safe" / "Need help" muster roll-call and live per-channel delivery rollups. Both share one audience picker and both live in this app.
Broadcasts & Alerts is for targeted, acknowledgment-tracked messages that must reach specific people now across in-app, email, push, SMS, voice, and digital signage. The News Feed is the always-on social company feed for posts and discussion that people browse. Comms Hub is the planning layer — audiences, approval workflows, and campaigns — and Broadcasts routes its approvals and audiences through it rather than replacing it.
In-app, email, and mobile push for every message; SMS and automated voice calls for critical broadcasts and emergency alerts; and digital signage for emergency alerts when the Signage integration is connected. Critical messages can escalate across channels (in-app → SMS → voice), or you can skip the cascade and send everything at once.
Yes. Turn on acknowledgment to require recipients to confirm they've read the message. The compliance view rolls up acknowledgments by department and location, lists outstanding (unacknowledged) recipients, and exports the full breakdown to CSV for audit. Reminders keep going out — and can auto-widen from email to SMS to voice — until each person confirms.
Send to the whole organization or filter by department, location, or role. You can multi-select saved recipient groups, add specific individuals on top, and bulk-add people by pasting a list or importing a CSV. A live reach count updates as you build the audience, and the recipient list is snapshotted at publish time.
Yes. AI can draft a broadcast from a one-line brief, rewrite or re-tone existing copy, generate channel-native versions for SMS, push, and voice, suggest subject-line variants, and create a hero image. It can also translate the message per recipient's language — preview, edit, and save translations, with stale-translation flags when you edit the source. Admins can turn all AI assists off.
Yes. Set a future date and time, or make it recurring (daily, weekdays, weekly, or monthly). You can also enable a weekly AI-drafted check-in that prepares a routine message for review when a tenant has gone quiet — it never sends on its own.
A broadcast supports up to 10 media items; an emergency alert up to 4. Images and PDFs are capped at 10 MB, and video at 100 MB for broadcasts (50 MB for alerts). Accepted image formats are JPEG, PNG, GIF, WebP, and HEIC/HEIF — HEIC/HEIF photos captured on phones are auto-converted to JPEG so they render everywhere.
Broadcasts & Alerts is included with MangoApps Workforce and is enabled per tenant — an administrator turns it on for your business from the Apps Marketplace before it appears for your team.
