Broadcasts & Alerts

Send urgent comms across every channel a phone or browser can reach — in-app, email, mobile push, SMS, voice. Includes critical broadcasts with ack and emergency alerts with muster roll-call.

MangoApps

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Overview

Broadcasts & Alerts is the workforce-native urgent-communication platform. Use Broadcasts for ack-tracked formal company-wide announcements with rich media, comments, and detailed analytics. Use Alerts for emergency multi-channel dispatch with "I'm safe" / "Need help" muster roll-call and live delivery rollups across in-app, email, SMS, voice, mobile push, and digital signage. One audience picker. One incident-commander dashboard. Designed for Internal Comms, Security Operations, and Crisis Management teams.

Platform

Highlights

Send company-wide broadcasts with rich media, formatting, and file attachments.

Track read receipts and require acknowledgment to ensure critical messages reach everyone.

Target broadcasts to specific departments, locations, roles, or custom audience groups — or hand-pick individual employees.

Send emergency alerts across in-app, email, mobile push, SMS, voice, and digital signage with one click.

Run muster roll-call ("I'm safe" / "Need help") on emergency alerts and watch responses come in live.

Let AI draft channel-native copy for SMS, push, and voice so every channel reads naturally — not a truncated email.

Translate broadcasts per recipient language so each employee reads in their own language across in-app, email, and SMS.

Auto-widen acknowledgment reminders across channels (email → SMS → voice) until critical messages are confirmed.

Roll up required-reading compliance by department and location, and export outstanding recipients to CSV.

Bulk-add recipients by pasting or importing a list, and preview group membership inline before sending.

Attach photos and videos to emergency alerts — HEIC images auto-convert to JPEG so they render everywhere.

View detailed analytics on open rates, acknowledgment completion, and per-channel delivery rollups.

Schedule broadcasts for future delivery and manage drafts before publishing.

Capabilities

Broadcast Creation

Rich text body with formatting
Media attachments (images, PDF, video)
Critical / urgent flag for priority delivery
Enable or disable comments per broadcast
Enable or disable reactions per broadcast
Draft → publish two-step workflow
Scheduled (future publish date/time)

Targeting & Audience

Target all staff (entire organization)
Target by department, location, or role
Target via custom recipient groups
Multi-select multiple recipient groups at once
Add individual employees on top of groups
Bulk-add recipients by pasting a list or CSV import
Inline group-member preview before sending
Approximate audience reach count per group
Recipient snapshot at publish time
View and export recipient list (CSV)

AI Assist

AI-drafted broadcast body and subject
AI channel copy for SMS, push, and voice
Saved channel copy used at delivery time
AI insights on broadcast performance
Admin toggle to enable or disable AI assists

Localization & Translations

Per-recipient translations by user language
Localized title and body in email, in-app, and SMS
Preview, edit, and save translations before publishing
Stale-translation detection when source text changes
Language badges on broadcast views
Fallback to source language when no translation exists

Acknowledgments & Reminders

Require acknowledgment (read receipt)
Per-user viewed and acknowledged timestamps
Automatic reminder notifications to pending recipients
Configurable reminder frequency (hours)
Configurable max reminders per recipient
Per-user reminder count and last reminder timestamp
Auto-reach escalation widens reminder channels until acknowledged
Compliance roll-up by department and location
Export outstanding (unacknowledged) recipients to CSV

Comments & Engagement

Threaded comments with replies
Emoji reactions on broadcasts
Automatic content moderation on comments
Admin soft-delete of individual comments
Auto-close comments after threshold
System-generated moderation comments

Emergency Alerts & Media

Drive-backed photo and video attachments on alerts
HEIC/HEIF images auto-converted to JPEG for cross-browser rendering
Staged-file previews with thumbnails before sending
Per-file MIME, size, and count validation
Muster roll-call ("I'm safe" / "Need help") responses

Analytics & Reporting

Per-broadcast view count and acknowledgment count
View rate and acknowledgment rate percentages
Unique viewer and acknowledger counts
Aggregate analytics dashboard (admin only)
Filter analytics by status and date range
Export stats to CSV (per recipient)
Voice delivery statistics (attempted / delivered / failed)

Limits & Specs

Max media attachments per broadcast: 10 files
Max image or PDF file size: 10 MB
Max video file size: 100 MB (MP4, MOV)
Supported image formats: JPEG, PNG, GIF
Auto-archive after (admin-configurable): 1–12 weeks
Comment auto-close threshold (admin-config): 50–1,000 comments
Default acknowledgment reminder frequency: 24 hours (min 2 h)
Default max reminders per recipient: 3 (admin-configurable)
Pricing: Included with MangoApps Workforce

Screenshots

Broadcast dashboard — schedule, draft, and send company announcements

Critical broadcast acknowledgment — track who has confirmed required reading

Broadcast analytics — open, read, and acknowledgment rates per announcement

All broadcasts list — filter by status, audience, and acknowledgment requirements

Emergency alert stats — per-channel delivery and muster roll-call response rates

Use cases

Emergency notifications

Send urgent alerts about facility closures, weather events, or safety incidents to all employees with mandatory acknowledgment.

Company-wide updates

Leadership shares quarterly results, organizational changes, or strategic priorities with the entire workforce.

Policy change announcements

HR publishes updated policies with acknowledgment tracking to document that every employee received and confirmed the changes.

Location-specific communications

Site managers send shift updates, parking changes, or local event notices targeted to employees at a specific location.

New hire welcomes

Announce new team members with photos and bios targeted to their department and cross-functional stakeholders.

Multilingual workforce announcements

Publish once and let each frontline employee read the broadcast in their own language across in-app, email, and SMS.

Required-reading compliance

Track acknowledgment of mandatory communications and export the list of outstanding recipients by department or location for audit.

Channel-optimized critical alerts

Let AI draft tight, channel-native copy for SMS, push, and voice so urgent messages read naturally on every device.

FAQ

Yes. Enable acknowledgment tracking on any broadcast to require recipients to confirm they have read the message. Completion rates are visible in analytics.

Broadcasts can be sent to the entire organization or filtered by department, location, role, or custom groups.

Yes. Create your broadcast, set a future publish date and time, and the system delivers it automatically at the scheduled moment.

Admins can enable or disable comments per broadcast and moderate individual comments to remove inappropriate content.

Yes. You can generate, preview, edit, and save per-language translations for a broadcast. Each recipient sees the localized title and body in their preferred language across in-app, email, and SMS, with automatic fallback to the source language. If you later edit the source text, saved translations are flagged as stale.

Yes. AI can draft the broadcast body and subject, and generate channel-native copy tailored for SMS, push, and voice so each channel reads naturally instead of showing a truncated email. Saved channel copy is used automatically at delivery time. Admins can enable or disable AI assists.

For broadcasts that require acknowledgment, reminders automatically widen across channels over time — starting with email, then adding SMS, then voice — until each recipient confirms. You can also skip the cascade on a single broadcast to send to all channels at once, and preview the resolved escalation flow before publishing.

Yes. The compliance view rolls up acknowledgments by department and location, lists outstanding (unacknowledged) recipients, and exports the full breakdown to CSV for audit and reporting.

Yes. You can multi-select several recipient groups and add individual employees on top of them. You can also bulk-add recipients by pasting a list or importing a CSV, and preview group membership inline before sending.

Yes. Alerts support Drive-backed photo and video attachments with staged previews and per-file validation. HEIC/HEIF images captured on phones are automatically converted to JPEG so they render correctly across all browsers.