Product Update - June 19, 2026

Livestreaming — Native employee livestreaming for town halls, all-hands, and leadership Q&As

MangoApps now includes a native Livestreaming app that lets organizations broadcast live events — town halls, all-hands meetings, safety briefings, and training sessions — directly inside the employee platform, with no third-party webinar tool required. Viewers participate through live chat, an upvote-based Q&A queue, and in-stream polls, all from the same workspace they use every day. Every stream is automatically recorded and accompanied by an AI-generated recap and catch-me-up summary for employees who could not attend live.

Use case: An HR team schedules a quarterly all-hands, broadcasts it live to 2,000 employees across web and mobile, collects and surfaces the most-upvoted questions for the presenter, and shares the AI recap with anyone who missed it — all without leaving MangoApps.

Available in: Livestreaming → Live Events → Host Console

---

Service Desk: Unified Ticket Activity Timeline — Single chronological view of ticket history, status changes, and conversation

The Service Desk ticket details page now presents a single, unified "Communication & Updates" timeline that blends every lifecycle milestone — submission, assignment, escalation, approval, resolution, and closure — with the full comment thread in chronological order. Three filter tabs (All activity, Comments, Status changes) let agents and employees zero in on what matters. Previously, status events were tracked in a separate sidebar widget that was easy to miss and could diverge from the conversation view.

Use case: A support agent picking up an escalated ticket can immediately see in one scrollable view who submitted it, which team it was routed through, every comment exchanged, and when it was escalated — without switching between tabs or reconstructing the history from separate panels.

Available in: Service Desk → Tickets → Ticket Details

---

Inspections: Captured Signatures and Photos Now Visible in Reports — Evidence collected in the field appears in PDF exports and on-screen reports

Inspection reports now fully render per-item signatures and photos that inspectors capture during a walkthrough. Drawn signatures appear as embedded images and captured photos are displayed as thumbnails in both the on-screen report view and the downloaded PDF export. Previously, this evidence was stored but never surfaced in any report output, meaning documented proof of sign-off or observed conditions was invisible to reviewers and auditors.

Use case: A safety manager running a facility audit captures photos of flagged equipment and collects a supervisor's signature on each checklist item — after the inspection, both the on-screen report and the PDF export include every photo and signature alongside the corresponding checklist entry, ready for compliance filing.

Available in: Inspections → Inspection Reports → PDF Export