- Form Conditional Logic — Published forms now show and hide fields in real time based on respondent answers, and hidden fields are automatically skipped on submission.
- Service Desk Auto-Close — Resolved tickets now close automatically after a configurable inactivity window, with a reminder sent to the requester beforehand.
- Sales Intelligence BYOK — Organizations can now connect their own ZoomInfo, Apollo, or Hunter credentials per workspace, replacing shared global keys with per-tenant credential management.
Release Notes
- Leave Visibility on Schedule Board — The shift scheduling board now shows approved employee leave directly on the grid, with visual indicators, type badges, and tooltips so managers never schedule over confirmed time off.
- Mango GTM — Sales Prospecting App — A new GTM module lets sales teams capture prospects from LinkedIn and Sales Navigator via a Chrome extension, manage outreach campaigns, and automatically halt follow-up cadences when a reply is detected in Gmail.
- Social Sharing for Posts and Microblogs — Administrators can now publish blog posts and microblog entries directly to connected social media channels via Postiz, with one-click sharing, retry support, and per-post status tracking.
- Ask AI: Multi-Agent Routing — Ask AI can now route complex questions through a chain of specialized agents, delivering more accurate, domain-specific answers without additional input from the user.
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Workforce Bots — Deploy AI-powered chatbots connected to your company knowledge base, with Slack and Microsoft Teams integration, conversation history, and usage analytics.
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Service Desk Intake Form Live Preview — Admins can now preview exactly how a request type intake form will appear to end users — including all unsaved edits — before publishing.
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Location Contracted Hours Budgeting — Set a weekly contracted hours target per location and track actual usage against budget across this month, last month, and year-to-date directly on the schedule.
- Service Desk Conditional Field Logic — Custom fields on request forms can now show or require themselves based on complex AND/OR rules spanning multiple fields and values, not just simple single-field equality.
- Procurement Eligibility Rules — Admins can now choose which employee attribute — job title, cost center, or a custom field — determines who can order each inventory item, replacing a previously hardcoded setting.
- Multi-Week Grouped Schedules — Managers can now group multiple weeks into a single schedule so contracted-hours targets and pay-period caps roll up across the entire period.
- Service Desk "Requesting For" Visibility Control — Admins can now restrict the "Requesting For" field to agents or admins only, and define shared option lists that reuse the same choices across multiple custom fields.
- Configurable Equipment Field in Service Desk — The related equipment/asset field is now configurable per request type, giving admins control over when it appears rather than showing globally whenever Asset Pro is enabled.
- HR File Visibility Control — Admins can now set file access with a single audience choice (Private to HR, Employee Only, Reporting Chain, Specific Roles, or All Employees) and see a live preview of who can view each file before saving.
- Benefits Enrollment Email Previews — Benefits admins can now preview the exact email that employees will receive for each notification type — rendered with mock data — directly from the settings page, before enabling any sends.
- Benefits Admin: Multi-Plan Filter & Coverage Column — The admin enrollments list now supports filtering by multiple benefit plans at once, and displays each employee's coverage tier (Employee Only, Employee + Spouse, Employee + Children, Employee + Family) inline without drilling in.
- Procurement Ordering & Inventory Management — Employees can now browse a supply catalog, add items to a cart, and submit orders through an approval workflow, while operations teams manage warehouse inventory and vendor integrations with Staples and Grainger.
- Benefits Plan Summary Download — Employees can download or view their benefits plan summary PDF directly from their enrollment details, without needing to contact HR.
- Benefits Enrollment Admin Controls — Admins can now delete mistaken enrollment records, backdate termination dates, and the system prevents conflicting active and waived enrollments on the same plan.
- Interactive Report Builder with AI Suggestions — Admins and managers can now build custom workforce reports step by step using an interactive visual builder, with AI-powered column and filter suggestions to speed up report creation.
- Team Queue Mode for Service Desk — Teams can now operate in queue mode, where incoming tickets are routed to a team but left unassigned until an agent manually claims them.
- Shared Key Results in OKR Hub — Key results can now be shared across multiple co-owners, enabling cross-functional teams to track joint outcomes together.
