Practice Hub

Peer-authored AI roleplay — employees rehearse real workplace conversations and get scored feedback.

MangoApps

Overview

Practice Hub is the practice layer for your workforce, completing the Learn → Practice → Do loop alongside Training. Employees rehearse real workplace situations — de-escalation, difficult 1:1s, interviews, service recovery, harassment-response — against an AI that plays the other person, then get a scored scorecard with concrete, criterion-level feedback. Most scenarios are authored by peers (your best reps, nurses, and shift leads encoding how they actually handle things), curated by L&D, and promoted to official for certification. Behavioral compliance and soft skills both live here; knowledge checks stay in Training.

Learning Growth

Highlights

Rehearse real workplace situations against an AI persona that plays the other person — a tough 1:1, a de-escalation, an interview, a service recovery.

Peer-authored first: your best rep, nurse, or shift lead encodes how they actually handle a situation, so practice reflects reality — not an L&D deck.

Every attempt returns a scored scorecard: per-criterion rubric scores, delivery metrics, and narrative feedback — capability, not just completion.

A community → curated → official lifecycle lets L&D promote the best peer scenarios; only official scenarios can certify.

Behavioral-compliance and soft-skill scenarios feed Training's certification spine, so "I demonstrated it" replaces "I clicked through it".

Audio-first runtime with speech-to-text, an AI persona voice, and delivery analytics — no webcam required.

Capabilities

Scenario Authoring

Peer-authored scenarios (situation, objective, difficulty, tags)
Community → curated → official visibility lifecycle
AI quality-gate pre-screen (safety, PII, off-brand, bad advice)
Configurable AI personas (role, temperament, goals, guardrails)
Multi-persona panels (interview panel / buying committee)
AI-assisted scenario drafting Planned — author the situation and rubric with AI help

Practice Runtime & Scoring

Audio-first roleplay (mic → transcript → AI persona reply → voice)
Weighted rubric scoring per criterion
Narrative feedback and pass/fail scorecard
Filler-word and word-count delivery metrics
Manager review and scorecard override
Speech pace / talk-to-listen ratio Planned — arrives with fuller audio analysis
Webcam / eye-contact analysis Out of scope — audio and transcript only

Certification & Integrations

Write-back to Training as an external completion record on pass
Scenario ratings (1–5) feeding curation ranking
Automated Training certificate issuance Planned — writes an external completion record today
Assignments to a user or cohort Planned
Creator incentives via Recognition / Levels & Badges Planned

Use cases

De-escalation & service recovery

A frontline associate practices calming an upset customer against an AI persona and reviews their scorecard before facing the real thing.

Behavioral-compliance readiness

Instead of clicking through a harassment-response slide deck, an employee demonstrates the right response in a roleplay that feeds their Training certification.

Interview preparation

An internal candidate rehearses a promotion interview against an AI interviewer and gets feedback on structure, clarity, and pace.

Difficult 1:1s and feedback

A new manager practices delivering hard feedback in a simulated 1:1 and refines their approach based on the rubric scores.

Peer knowledge capture

A top performer authors a scenario encoding how they handle a common objection, turning tacit know-how into practice the whole team can use.

Resources

Getting started with Practice Hub

guide

Enable the app, load the sample scenarios, and run your first roleplay end to end.

Authoring a great practice scenario

guide

Write the situation, configure the AI persona(s), and build a weighted scoring rubric.

Curating peer scenarios (community → curated → official)

guide

How L&D reviews the AI quality-gate results and promotes the best peer scenarios — and which can certify.

Learn → Practice → Do: closing the training loop

blog

Why rehearsal beats click-through completion, and how Practice Hub feeds Training's certification spine.

How practice scoring works

help

Rubric scoring, the pass threshold, delivery metrics, and manager review/override.

FAQ

Peers are the primary authors. Any employee can draft a community scenario with AI assistance; L&D curates the best and promotes them to official. Only official scenarios can certify.

Training does Learn — watch a lesson, pass a knowledge quiz. Practice Hub does Practice — rehearse the behavior under pressure and get scored. Behavioral and soft-skill practice feeds Training's certification spine rather than replacing it.

The AI scores the attempt transcript against a weighted rubric and computes light delivery metrics like word count and filler-word usage. The result is a scorecard with per-criterion scores, narrative feedback, and pass/fail. A manager can review or override it.

No. Practice Hub is audio-first — it uses your microphone and the transcript. There is no webcam or eye-contact analysis.

Only official scenarios are certifiable. Community and curated scenarios are for practice and rating — this guardrail keeps peer-authored content safe next to compliance requirements.