- Libraries Tree View — Browse library content in a hierarchical, collapsible tree layout in addition to the existing modern and classic views.
- Service Desk Dashboard Widgets — Employees, managers, and agents now see their tickets, pending approvals, and assigned requests directly on the home feed, with an optional quick-launch tile for submitting new requests.
- Open Colleague Profile Viewing — Any authenticated employee can now view a colleague's profile without requiring elevated permissions.
Release Notes
- Implementation Hub: Collaboration Suite — Project stakeholders can now post milestone comments, react to updates, @mention team members, attach files to updates, and receive automated email notifications for due dates and project activity.
- Service Desk: Request Type Deep Links — Share a direct URL that automatically opens a specific request type in the Service Desk, making it easy to link employees to the right form from any communication.
- Libraries: Admin Reorder — Administrators can now drag to reorder libraries, controlling the order in which they appear to employees across the workspace.
- Performance Review PDF Export — Employees can now export their own performance reviews as a formatted PDF, with content tailored to their role and all configured template settings respected.
- Auto SSO Login — Users arriving from a recognized identity provider domain are now redirected automatically to SSO, skipping the manual login step.
- Procurement Requisitions CSV Export — Procurement requisitions can now be exported to CSV directly from the requisitions index.
- AI Home — A new dedicated page surfaces your AI-prioritized action items across all HR responsibilities in one place, so nothing falls through the cracks.
- Performance Review Mutual Visibility — Employees can now see manager ratings, comments, and assessment fields on their performance review once both parties have submitted, giving everyone full context before the review meeting.
- Performance AI Team Insights — Managers and HR admins can now ask the AI assistant to surface team-level performance reviews, goals, feedback, and retention risk signals, and take actions like submitting feedback, starting reviews, or drafting reward letters directly from the conversation.
- Custom Fields for Service Desk Requests — Admins can now define structured intake fields (text, dropdown, checkbox, date, and more) per request type, so employees fill out the right information when submitting a ticket.
- Admin Ticket Deletion — Service Desk admins can now permanently delete any ticket regardless of its status, keeping queues clean without workarounds.
- Requisition Auto-Activation — Purchase requisitions that do not require manager approval are now automatically approved and activated upon submission, removing unnecessary manual steps.
- Time Off Visibility in Scheduling — Employees can now see their approved and pending time off directly in My Availability and My Shifts views alongside their scheduled shifts.
- Multiple Secondary Location Assignments — Employees can now be assigned to multiple secondary locations at once, giving rotating field technicians accurate coverage across all their work sites.
- Reopen Approved Performance Reviews — Admins can now reopen an approved performance review, returning it to in-progress so the manager can make edits before re-submitting for approval.
- Service Desk Access Requests — Employees can now submit requests for group or system access directly through the Service Desk, with an automated approval, provisioning, and notification workflow.
- AI Assistant for Libraries — The Libraries app now includes a conversational AI assistant that lets employees search, browse, and discover company resources in plain language; admins can also create and manage items via AI.
- Bookings Waitlist — When a workspace or resource is already booked for a desired time slot, employees can now join a waitlist and receive a notification automatically when it becomes available.
- Microsoft Teams Notifications for Service Desk — Service Desk tickets and status changes now send rich Adaptive Card notifications directly to Microsoft Teams channels.
- Field Service AI Agent — A new AI agent can answer questions, surface insights, and take actions across work orders, dispatch, estimates, invoices, and your pricebook in Field Service Suite.
- Bookings Waitlist — Employees can now join a waitlist for fully-booked spaces and get a spot automatically when one opens up.
- Historical Review Documents — Admins can now upload past performance review PDFs per employee, giving managers and reviewers historical context directly within the current review workflow.
