- Performance Cycles — HR admins can now group review campaigns into named Performance Cycles, attach multiple review configurations per cycle, and automatically create reviews for all employees in a single action.
Release Notes
- Post-Review Surveys in Performance Reviews — Performance review templates can now automatically send a survey to employees, reviewers, or both when a review is approved.
- Sites App — Organizations can now build and publish internal or external web pages with rich content sections, AI-assisted page generation, audience targeting, and automated knowledge base sync.
- Per-App Administrator Role — Admins can designate specific users as administrators for individual apps — such as EPMS, Service Desk, or Benefits — without granting them global admin access.
- Wikis AI Agent — Users can now search, browse, and query wiki content directly through Ask AI, with the new Wikis Agent handling read operations and gated write operations for admins.
- Asset Pro EOL Timeline Report — Asset managers can now view a full end-of-life timeline for hardware assets, with auto-calculated EOL dates, category drill-down, filters, and CSV export.
- Board View for Schedules with Drag-and-Drop Shift Management — Scheduling managers can now switch to a person-by-day grid view, drag shifts between team members and days, and assign unassigned shifts directly from the schedule page.
- Service Desk Trending Themes Analytics with AI Clustering — The Service Desk analytics dashboard now surfaces real trending themes by clustering ticket keywords into named themes, with optional AI label enhancement and a category filter to scope all reports by request type.
- Software Asset Management in Asset Pro — Asset Pro now tracks software assets — SaaS subscriptions, desktop apps, and server licenses — with seat-based license allocation, compliance gauges, lifecycle dates, and department assignment alongside existing hardware tracking.
- Per-Shift Location Assignment for Multi-Location Schedule Templates — When applying a schedule template to a team spanning multiple locations, managers can now assign each shift to a specific location — with AI-suggested bulk matching — before the schedule is created.
- Recurring Tickets in Service Desk — Service desk tickets can now be configured to recur on a schedule, automatically creating follow-up tickets at defined intervals without manual intervention.
- Goal Sidebar Action Steps, Notes, and Ratings — The goal detail sidebar now shows Action Steps with completion progress, attached Notes with file links, and Goal Ratings, giving employees and managers a complete view of goal activity without navigating to the full page.
- Schedule Hour Targets and Auto-Assign Limits — Managers can now set weekly hour targets per employee on a schedule, with auto-assign respecting those targets to prevent over-scheduling and surfacing remaining capacity in team calendar and print views.
- Multi-Department Employee Assignment — Employees can now belong to multiple organizational departments simultaneously, with all assignments visible as badges on their profile and accurate member counts reflected in department views.
- Libraries Tree View — Browse library content in a hierarchical, collapsible tree layout in addition to the existing modern and classic views.
- Service Desk Dashboard Widgets — Employees, managers, and agents now see their tickets, pending approvals, and assigned requests directly on the home feed, with an optional quick-launch tile for submitting new requests.
- Open Colleague Profile Viewing — Any authenticated employee can now view a colleague's profile without requiring elevated permissions.
- Implementation Hub: Collaboration Suite — Project stakeholders can now post milestone comments, react to updates, @mention team members, attach files to updates, and receive automated email notifications for due dates and project activity.
- Service Desk: Request Type Deep Links — Share a direct URL that automatically opens a specific request type in the Service Desk, making it easy to link employees to the right form from any communication.
- Libraries: Admin Reorder — Administrators can now drag to reorder libraries, controlling the order in which they appear to employees across the workspace.
