Product Update - November 03, 2026

Printable On-Call Schedule and Contact Instructions — printable on-call schedule with phone numbers for hospitals and operations teams

On-Call can now print the paper schedule many teams keep by the phone. You choose a date range of up to 31 days and one pool or all of them. The sheet then lists each day's on-call windows with the time, the Primary and Backup roles, who is covering, the shift notes, and phone and work numbers that dial when tapped. An outside service's window prints with its own number, and a shift nobody is covering is marked Unfilled, so gaps are easy to spot.

Each person can also add their own instructions for reaching them, such as "Call pager first, then cell if no callback in 5 minutes." Those instructions appear on the printed schedule, on the pool's Currently On-Call list on desktop and phone, and in Ask AI's answers about who is on call. On-call managers can add them for the people they manage. Admins choose in On-Call Settings whether phone numbers sit behind a Contact button or appear under each name on the Currently On-Call lists, the Operations board and incident pages. Only numbers the People directory lets the reader see are shown or printed.

Use case: A hospital's nursing supervisor prints next week's on-call schedule for the nurses' station, with each physician's callback instructions and numbers ready to dial, and posts it by the phone.

Available in: On-Call → Pools → Print schedule; On-Call → My On-Call → Contact instructions; On-Call → Settings → Phone numbers display