Live Assist

Live Assist puts real-time video help exactly where the work happens — not in a separate meeting app. A frontline worker stuck on a fault taps "Get help" from the work order, an inspection, or a lone-worker alert, and a remote expert joins over live video to see their point-of-view camera or shared screen and guide them through the fix. Because every session is launched from a work object and recorded against it, the video becomes part of the record — an inspection's evidence, a work order's resolution, an incident's response — not a file lost in a meeting tool. Sessions are asymmetric and mobile-first: the worker shares POV, the expert directs. Recordings are captured to your media library, transcribed, and summarized by AI so a written record lands on the work object automatically. An admin monitoring wall shows live and recent sessions across the organization — consensual only, never covert capture. Built on the open LiveKit WebRTC stack: run on the managed account or bring your own server for data residency. Turn it on per app, per tenant.