Release Notes

• Benefits Compliance Notice Management — HR admins can now create, schedule, and send required benefits compliance notices to employees, with built-in acknowledgment tracking and automated reminders.
• COBRA Management System — HR admins can now manage COBRA continuation coverage for departing employees, including automated eligibility detection, notice generation, payment tracking, and audit reporting.

• Benefits Management App — Employees can now browse, compare, and enroll in benefit plans through a dedicated app, with admin tools to configure plans, set eligibility rules, and manage enrollments with an approval workflow.
• Edit Pending Absence Reports — Employees can now edit their own pending absence reports before they are approved, reducing back-and-forth with managers for simple corrections.
• Request Update for Restricted Profile Fields — Employees and managers can now submit a formal request to update restricted profile fields directly from the profile page, triggering an HR review workflow.

• Automatic Clock-Out & Reminders — Managers can configure automatic clock-out for employees who forget to end their shift, with optional pre-cutoff reminders and a review queue for manager oversight.
• Time Off Balance Calculator — Employees can project their future leave balance from the leave requests or accruals page, factoring in scheduled accruals, approved time off, and pending requests.
• Who's Out Today Widget — A new dashboard widget shows employees which teammates are absent today, with direct links to view leave details.

• Support Teams & Routing Rules — Admins can now create support teams, add members, and configure routing rules that automatically assign incoming Service Desk tickets to the right team based on request type, category, or other criteria.

• Service Desk Knowledge Base — Admins can now build a searchable internal knowledge base within Service Desk, with a multi-stage approval workflow, deflection tracking, version history, and bulk JSON export.

• AI Conversational Ticket Creation — The Ask AI assistant can now detect when a user wants to file a support ticket and guide them through creating one via a conversational, multi-turn chat — without ever leaving the assistant.

Welcome to the MangoApps Workforce product changelog. This is where we share new features and capabilities as they ship.

For the past two years, we've been heads-down building — rethinking how workforce management, HR, operations, and employee experience come together in one platform. During that time, we shipped hundreds of features across scheduling, onboarding, performance management, asset tracking, service desk, knowledge management, and more — all without much fanfare.

That changes now. We're coming out of stealth mode and will be publishing updates here regularly as new features go live. Each update will highlight the most significant additions — what they do, who they help, and where to find them.

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