Product Update - April 17, 2026

Service Desk Conditional Field Logic — Advanced AND/OR visibility rules for custom request form fields

Request type forms in Service Desk now support conditional field rules with full AND/OR logic and a rich set of operators: equals, not equals, is one of, is not one of, is empty, and is not empty. Admins can chain conditions across multiple fields — for example, showing a "Manager approval required" field only when the priority is Critical and the category is Infrastructure. Fields can also be marked required-if, not just visible-if, under the same conditions. All existing simple depends_on configurations continue to work without any migration.

Use case: An IT admin sets up a laptop request form where a "Justification" field appears and becomes required only when the requester's department is Engineering and the requested model is over a set price threshold — no custom scripting needed.

Available in: Service Desk → Request Types → Custom Fields → Visibility Rules

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Procurement Eligibility Rules — Per-item control over who can place supply orders

Inventory item eligibility in Procurement was previously tied to a single hardcoded attribute (practice level). Admins can now choose any employee attribute — job title, cost center, or a configured custom field — to determine which employees are allowed to order a given item. When job title is selected, a searchable multi-select picker draws from the company's standardized job title catalog, eliminating free-text mismatches. The setting lives in each item's configuration and defaults to open access when no eligibility rule is set.

Use case: An operations manager configures PPE items so that only employees with job titles in the "Field Technician" or "Site Supervisor" categories can request them, ensuring compliance without manual approval steps.

Available in: Procurement → Inventory Items → Item Settings → Eligibility