Product Update - April 18, 2026

Workforce Bots — AI chatbots connected to your company knowledge base

Workforce Bots lets you build and deploy AI-powered chatbots that answer employee questions directly from your internal knowledge base — no manual FAQ maintenance required. Bots can be embedded as a floating widget on any portal page or deployed to Slack and Microsoft Teams, so employees get instant answers wherever they already work. Admins get a full operations dashboard covering conversation history, thumbs-up/down feedback, knowledge gap detection, cost and token usage, and CSV export for compliance reviews.

Use case: An IT team publishes their internal runbooks to Workforce Bots — employees ask questions in Slack and get accurate, sourced answers instantly, reducing IT help desk ticket volume without requiring any new tooling for staff.

Available in: Ask AI → Workforce Bots → Bot Portal

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Service Desk Intake Form Live Preview — Preview your ticket form before publishing

Admins configuring a Service Desk request type can now click "Preview as user" to see an accurate, real-time rendering of the intake form — including all unsaved field changes, ordering, required fields, and template text — in both desktop and mobile layouts. Previously, verifying the end-user experience required publishing the form and submitting a test ticket. The preview reflects all pending edits instantly, so admins can iterate confidently before making changes visible to employees.

Use case: A facilities manager adds three custom fields to a maintenance request form and previews the mobile layout to confirm the field order makes sense for field technicians — all before saving.

Available in: Service Desk → Request Types → Edit → Preview as User

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Location Contracted Hours Budgeting — Track scheduled hours against a weekly budget per location

Schedule managers can now set a weekly contracted hours target for each location and monitor actual usage against that budget in real time. The location detail page shows an Hours Usage card with breakdowns for This Month, Previous Month, and Year-to-Date compared to the budget. The schedule Coverage Summary also includes a Location Hours Budget row so managers can see at a glance whether a location is over or under its target while building or approving schedules.

Use case: A regional operations manager sets a 400-hour weekly budget for a distribution center and can see mid-week that the location is tracking 12% over — in time to adjust open shift assignments before payroll closes.

Available in: Shifts & Schedules → Location Settings → Contracted Hours → Coverage Summary