What Are Customer Case Studies?

Customer case studies are documented examples of products, services, or experiences offered to a customer. Cases studies are typically intended for either marketing purposes, highlighting successful practices to potential clients, or learning objectives, helping employees learn from real-life examples. When case studies are created for employee improvement, they can be examples of either successful executions, or situations that didn’t go as intended.
MangoApps keeps case studies easy to find, so we always have something to show customers.

Making The Most Out Of Customer Case Studies

Customer case studies have the potential to clarify, explain, and enlighten both prospective customers and company employees, but only if they can be created, organized, and distributed easily. For most organizations operating without clear company communication, gathering the necessary examples, quotes, and data needed is a challenge.
Even when useful case studies do exist, getting them in front of the right eyes has its own difficulties. Once case studies are completed, they often need customer approval before publication. But case study creators rarely have the necessary contact information. And once case studies are approved, coworkers are often unaware they exist and are unable to learn from or share them with others.

Creating Case Studies With MangoApps

MangoApps helps employees stay connected with coworkers and customers alike, despite work schedules, geographical distance, or any other communication concerns. In MangoApps, customers can participate as approved guest users, collaborating and interacting directly with employees in charge of case study creation. With inside help and advice, gathering information and getting approval is always easy.
Connected communication also means easy sharing among employees. If a case study needs additional examples or insight, reaching out to coworkers is simple and straightforward. And once case studies are completed, they can be distributed quickly and conveniently through company posts, group or project updates, and private messages, or stored and organized in the searchable company library area.

How To Make Company Posts:

  1. 1
    Company posts quickly distribute wide-reaching information out to the entire organization. To create a new company post, you first must be a network administrator or have received permission from an administrator.
  2. 2
    Once you have permission to post, select the ‘compose’ button from the top of your dashboard and then the ‘post’ button from the drop-down menu.
  3. 3
    Next, choose the option to share your post with everyone, ensuring it becomes a wide-reaching company post.
  4. 4
    Give your post a title and choose from over a dozen different template options. Or start a post entirely from scratch.
  5. 5
    You can edit the post and add or remove content until it’s exactly what you need. Once your post is finished, just adjust the settings and select ‘publish post’.

How To Setup Libraries:

  1. 1
    Libraries make storing, accessing, and managing documents quick and easy. To create a new library, first, make sure that the libraries module is enabled, then select the libraries icon from the left navigation menu.
  2. 2
    Next, choose the ‘add items’ button
  3. 3
    Pick the library, category, and item type where your new addition belongs. Then choose your item from existing resources in the ‘find and add item’ area or add in links to external content sources.
  4. 4
    Select one of the save item options and then add any other additional library items.
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