Shift Feedback enables systematic collection of employee feedback about their work experiences, shift conditions, and operational insights. This app helps managers understand workplace dynamics, identify improvement opportunities, and maintain high employee satisfaction through structured feedback collection and analysis.

Scheduling

Highlights

Capture how every shift really went with a quick 1-to-5 rating, a tag, and an optional comment.

Prompt employees automatically after checkout, with reminders for shifts they haven't rated yet.

Let people speak up anonymously so you hear the honest signal, not just the safe one.

Ask AI for feedback trends, low-rating hot spots, and your own history in plain English.

Catch problems early with automatic alerts when ratings decline or negative tags spike.

Give managers a filterable dashboard and CSV export to act on shift sentiment by team, location, and date.

Capabilities

Feedback Collection

Post-shift rating on a 1–5 star scale
Optional written comment with each submission
Predefined and employee-added tags on each submission
Anonymous submission option (admin-controlled)
Feedback window opens automatically after checkout
Ad-hoc / unscheduled shift feedback (off by default)
Early-checkout feedback (off by default)
Automatic reminders to employees with unrated shifts
Edit a submission within 24 hours
One submission per shift (duplicate guard)

AI Insights & Trends

Ask AI agent: feedback trends & statistics in chat
Agent filters by period, rating range, and tag
Personal feedback-history query via Ask AI
8-week rating-trend analysis with decline detection
Automatic rating-decline and sustained low-rating alerts
Rising negative-tag detection with recommendations
Admin toggle to disable the AI agent per business

Manager Review & Alerts

All-feedback dashboard with rating / location / date filters
Drill into an individual feedback detail view
Related feedback from the same shift shown alongside
Real-time low-rating alerts to managers
New-feedback notifications to managers
Location- and reporting-chain-scoped visibility

Tags & Configuration

9 built-in shift-experience tags
Enable / disable the tag feature per business
Employee-added custom tags (admin-enabled, max 50 chars)
Require-rating toggle for submissions
Configurable low-rating alert threshold

Reporting, Export & Access

Summary stats: total, average rating, high/low counts
30-day response rate against completed shifts
Unique employee contributor count
CSV export (admin-gated)
Web and mobile-web submission
REST API: submit, list, update, and list eligible shifts

Limits & Specs

Rating scale: 1–5 stars
Eligible shifts per employee: 3 by default (admin-selectable: 1, 2, 3, 5, or 10)
Feedback window: 1 week default (admin-selectable: 24 hours – 2 weeks)
Built-in feedback tags: 9 (busy, calm, stressful, understaffed, well_managed, equipment_issues, technical_problems, good_team, difficult_customers)
Low-rating alert threshold: 2 stars by default (admin-selectable: 1–3)
Reminder frequency: Every 24, 48, or 72 hours
Submission edit window: 24 hours after submitting (API)
Pricing: License required (per-tenant opt-in)

Screenshots

All-feedback dashboard — recent shift feedback with sentiment, tags, and trend sparkline

Shift feedback trend — chart of sentiment over time with tag breakdown

Manage shift feedback tags — sentiment categories and admin-defined topic tags

Use cases

Post-shift check-in

After checking out, employees submit a quick rating, a tag, and an optional comment — prompted automatically, with a reminder if they haven't yet.

Catch a bad trend early

Automatic alerts flag when average ratings decline for several weeks or a negative tag like 'understaffed' starts spiking, so you act before it becomes turnover.

Find the shifts that need attention

Managers filter the dashboard by low ratings, location, and date to pinpoint the shifts or sites with recurring problems.

Understand the why behind ratings

Tags categorize each shift (busy, stressful, equipment issues, good team) so you can see which themes are driving sentiment, not just the score.

Ask AI for the summary

Instead of building a report, ask the Shift Feedback agent for this month's average, rating distribution, and top tags in plain English.

Resources

Shift Feedback Datasheet (PDF)

Datasheet

Features, capabilities, pricing model, and FAQ on one downloadable sheet — share it with your team.

FAQ

Employees submit feedback after they check out from a completed shift. Each submission is tied to that shift's attendance record. Admins set how many recent shifts are eligible (default 3) and how long the window stays open after checkout (default 1 week). If reminders are on, employees who completed a shift but haven't rated it get a nudge every 24, 48, or 72 hours.

Employees can submit anonymously when an admin has enabled the option (on by default). Anonymous submissions are never attributed to the person anywhere — the dashboard, the detail view, and the Ask AI agent all show 'Anonymous' even to managers and admins. If the admin disables the option, submissions are attributed to the employee.

Through Ask AI, the Shift Feedback agent lists submissions (filtered by period, rating range, or tag), returns details for a specific entry, produces aggregated trends and statistics, and pulls up your own feedback history. Browsing other people's feedback is manager/admin-only — regular users can only see their own history and summaries. An admin can turn the agent off per business.

Tags are short shift-experience labels — busy, calm, stressful, understaffed, well managed, equipment issues, technical problems, good team, difficult customers. There are 9 built in. An admin can turn tags off entirely, and can enable custom tags so an employee can type their own label (up to 50 characters) on a submission when the built-in set doesn't fit.

There's no back-and-forth reply thread on a submission. Instead, managers act on feedback: they get real-time alerts for low ratings and new submissions, browse everything on a filterable dashboard, drill into any entry, and see related feedback from the same shift. Automatic trend alerts flag rating declines and rising negative tags so issues surface without anyone digging.

Ratings are 1–5 stars. Admins choose how many recent shifts are eligible (1, 2, 3, 5, or 10; default 3) and the submission window (24 hours to 2 weeks; default 1 week). The low-rating alert threshold is configurable (1–3 stars; default 2). A submission can be edited within 24 hours via the API. Export is CSV.

Shift Feedback requires a license and is opt-in per tenant — an administrator enables it for your business from the Apps Marketplace, and it's disabled by default until then. Contact your MangoApps administrator about turning it on for your organization.

Surveys is a separate app for periodic engagement surveys and pulse checks that you design and distribute to a broad audience. Shift Feedback is purpose-built for the frontline moment: it's a fixed, quick check-in (rating, tag, comment) automatically tied to a specific completed shift and attendance record and prompted right after checkout — so you measure the shift experience continuously rather than running a campaign.