Shift Feedback
1. What it is
Shift Feedback collects a quick rating from employees right after they check out of a shift. Each submission is tied to a specific attendance record and includes a 1–5 star rating, an optional descriptive tag (such as “Understaffed” or “Good team”), and an optional written comment. Managers are notified immediately, with a separate alert when a rating falls below a threshold you set.
Enablement: Shift Feedback is a licensed app. An admin enables it from the Apps Marketplace, then configures collection rules under the app’s Settings tab.
What it is not: Shift Feedback is not a general-purpose survey tool. It captures one response per employee per completed shift, prompted at check-out time. For broader employee surveys, use the Surveys app.
2. Standing it up
- Go to Apps Marketplace → Shift Feedback and enable the app for your business.
- Open the Settings tab inside the Shift Feedback app. Confirm that Enable Feedback Collection is on (it defaults to on). Without this toggle, the app is installed but employees are never prompted.
- Review the Feedback Window setting. This controls how long after a shift checkout an employee can still submit feedback. The default is 1 week (168 hours). If you shorten this, make sure your reminder frequency still falls inside the window or reminders will link to shifts the employee can no longer rate.
- Under Notification Settings, confirm Notify Managers of New Feedback and Alert on Low Ratings are on (both default to on). Set the Low Rating Alert Threshold to the star level that should trigger an immediate manager notification (default is 2 stars or below).
- Verify it works: have a test employee complete a shift and check out. On their Attendance page and on the Shift Feedback Home tab, a “How were your recent shifts?” card should appear listing that shift with a Give Feedback button. After they submit, the shift’s manager should receive a notification.
Silent-dependency warning: Shift Feedback relies on completed attendance records. If your employees are not checking in and out (through the web, the mobile app, or a time-clock kiosk), there are no attendance records to attach feedback to, and the app has nothing to collect.
3. How it fits together
Feedback and attendance records. Every feedback submission is linked to exactly one attendance record, which in turn belongs to one shift. An employee can submit feedback only once per attendance record. This one-to-one link means each rating maps to a specific shift on a specific date at a specific location, so managers can trace a low rating back to exactly what was happening that day.
Eligibility rules. Not every completed shift is eligible for feedback. The system considers three factors: the employee must have checked out, the checkout must fall within the Feedback Window (default 1 week), and the shift must be among the employee’s most recent completed shifts up to the Maximum Feedback Eligible Shifts limit (default 3). Ad-hoc shifts and early checkouts are excluded by default; you can include them under Shift Type Exclusions in Settings.
For example, if an employee completes shifts on Monday, Tuesday, and Wednesday, and the limit is 3, all three are eligible. If they complete a fourth on Thursday without having submitted feedback for Monday, Monday drops off the eligible list and only Tuesday, Wednesday, and Thursday appear.
Tags. Each submission can carry one primary tag from a predefined set: Busy, Calm, Stressful, Understaffed, Well managed, Equipment issues, Technical problems, Good team, and Difficult customers. If Allow Custom Tags is on, the feedback form also shows a free-text field where the submitter can type a tag of up to 50 characters. Tags appear in the All Feedback list and in trend analysis.
Anonymous submissions. When Allow Anonymous Feedback is on (the default), the feedback form includes a “Submit anonymously” toggle. Anonymous submissions remain anonymous everywhere — in the All Feedback list, in the detail view, in CSV exports, and in Ask AI responses. Managers see “Anonymous” in place of the employee name.
Mango Signal integration. Every feedback submission is sent to Mango Signal as a sentiment signal. The 1–5 rating is normalized to a 0–1 score. Anonymous submissions are segmented separately. This means shift-level sentiment appears in the cross-app workforce analytics layer without any extra configuration.
4. Running it
Reviewing feedback
Managers and admins see an All Feedback tab with a filterable list of every submission. Filters include rating, location, and date range. Summary stats at the top show total feedback count, unique employees, and average rating — all scoped to the active filters.
Each row shows the date, employee name (or “Anonymous”), shift and location, star rating, tags, and a preview of any written comment. Click a row to open the full detail view with the complete written feedback.
Who can see what: admins see all feedback across the business. Managers with an organizational role assigned see feedback scoped to their accessible locations. Managers without an organizational role see feedback only from their direct reports. Regular employees see only their own submissions on the Home tab.
Exporting feedback data
From the All Feedback tab, click Export CSV to download all submissions matching the current filters. The export button only appears when Enable Data Export is on in Settings.
Understanding trends
When Enable Trend Analysis is on, the All Feedback page shows a Feedback Trends panel with AI-generated insights — alerts for declining ratings, rising negative tags, and weekly rating charts. This uses the same analytics infrastructure as other MangoApps insight panels.
Using Ask AI
The Shift Feedback agent lets users interact with feedback data through Ask AI. Employees can ask about their own feedback history. Managers can ask for feedback summaries, trend analysis, and specific submission details scoped to their team. The agent can also submit feedback on the employee’s behalf for an eligible shift if asked.
The agent is on by default. Disable it from the Shift Feedback Agent card at the top of Settings.
Mobile and kiosk
Employees can submit feedback from the mobile app at /m/apps/shift-feedback, which shows their feedback history, eligible shifts, and a submission form.
On time-clock kiosks, the feedback prompt appears automatically after clock-out. The employee sees the rating tiles, optional tag selector, optional anonymous toggle, and a notes field right on the kiosk screen — no separate navigation required. The kiosk respects all the same configuration toggles as the web form (feedback collection, tags, anonymity, ad-hoc exclusion).
5. Settings
All settings are under Shift Feedback → Settings.
Feedback Collection Settings
| Setting | Default | What it changes |
|---|---|---|
| Enable Feedback Collection | On | Master switch. When off, no employee is prompted and no submission is accepted — on any surface. |
| Require Rating | On | When on, the star rating is mandatory. When off, employees can submit tags and comments without a rating. |
| Maximum Feedback Eligible Shifts | 3 shifts | How many of the employee’s most recent completed shifts are eligible for feedback at any given time. |
| Feedback Window | 168 hours (1 week) | How long after checkout the employee can still submit feedback for that shift. |
| Allow Anonymous Feedback | On | Shows the “Submit anonymously” toggle on the feedback form. |
Shift Type Exclusions
| Setting | Default | What it changes |
|---|---|---|
| Collect Feedback on Ad-Hoc Shifts | Off | When off, ad-hoc (unscheduled) shifts are excluded from feedback eligibility. |
| Collect Feedback on Early Checkouts | Off | When off, shifts where the employee checked out more than 1 hour before the scheduled end are excluded. |
Feedback Tags Settings
| Setting | Default | What it changes |
|---|---|---|
| Enable Feedback Tags | On | Shows the tag selector on the feedback form. When off, only rating and free-text comment are collected. |
| Allow Custom Tags | Off | Adds a free-text “Add a custom tag” field to the form so employees can name something the default tags don’t cover. Custom tags are limited to 50 characters. |
Notification Settings
| Setting | Default | What it changes |
|---|---|---|
| Notify Managers of New Feedback | On | Sends an in-app notification to the shift’s managers and the employee’s direct manager when feedback is submitted. |
| Alert on Low Ratings | On | Sends a separate low-rating alert notification to managers. |
| Low Rating Alert Threshold | 2 stars or below | The rating at or below which the low-rating alert fires. |
| Send Feedback Reminders | On | Sends in-app reminders to employees who have eligible shifts without feedback. Reminders run hourly and respect the frequency setting below. |
| Reminder Frequency | Every 48 hours | How often a reminder is sent for the same eligible shift. A reminder is sent at most once per attendance record. |
Analytics and Reporting
| Setting | Default | What it changes |
|---|---|---|
| Enable Analytics Dashboard | On | Shows the summary stats cards on Home and All Feedback. When off, both pages hide the stat strips. |
| Show Response Rates | On | Adds a Response Rate card (last 30 days) to the stat strips. |
| Enable Trend Analysis | On | Shows the AI-generated Feedback Trends panel on the All Feedback page. |
| Enable Data Export | On | Shows the Export CSV button on the All Feedback page. When off, CSV export is blocked on both the app and legacy admin endpoints. |
AI Agent
| Setting | Default | What it changes |
|---|---|---|
| Enable AI Agent | On | When off, the Shift Feedback agent is unavailable in Ask AI. |
API access
Shift Feedback has a REST API at /api/v1/shift_feedbacks. Employees can list their own feedback, submit new feedback, update or delete submissions within 24 hours, and query which shifts are eligible. API tokens require the read:shift_feedback or write:shift_feedback scope.
6. More help
- Shift Feedback FAQ — specific setup and operating questions.
- Ask AI — the assistant answers questions about Shift Feedback from these articles.