All Articles
221 articles, sorted by most recent
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Mango CS App Overview Apps
How to set up and run Mango CS — the post-close customer success platform for account health, renewals, handoff, onboarding, success plans, cross-account tasks, and advocacy.
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Mango CS FAQ Faq
Answers to common setup and operating questions about Mango CS — for the admin running it.
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Your First Week as an Admin System-features
The orientation path for a new admin — where the admin panel lives, what to set up first, how roles work, and the six sections of the admin sidebar.
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Settings Hub & Navigation Business-configuration
How the Settings Hub, admin sidebar, and sidebar app rail work — searching settings, browsing by category, pinning apps, and finding any admin surface.
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Locations, Departments & Org Structure Business-configuration
How to set up locations, define hierarchy levels, manage departments, and assign employees — the admin guide to organisational structure.
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Company Profile Business-configuration
One agent-researched store of company facts — industry, certifications, differentiators, voice, culture — that every app reads instead of asking you again. How to research, revi...
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Business Profile & General Settings Business-configuration
How to configure your organisation's identity, work days, compliance details, operating countries, languages, notification channels, and platform-wide defaults.
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Workspace App Overview Apps
Set up and run the Workspace app — project-scoped message boards, to-do lists, schedules, check-ins, Hill Charts, and client portal.
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Workspace FAQ Faq
Answers to common setup and operating questions about Workspace — for the admin running it.
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WorkLog App Overview Apps
How to set up and run WorkLog — the app for tracking billable hours by client and project, generating invoices, and exporting time data.
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WorkLog FAQ Faq
Answers to common setup and operating questions about WorkLog — for the admin running it.
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Workforce Intelligence System-features
The admin hub for MangoScore performance scoring and Recommendation AI shift-allocation weights — configure how employees are evaluated and how the scheduling engine ranks candi...
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Workforce Bots App Overview Apps
How to create, configure, and manage AI bots that answer employee questions from your uploaded documents.
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Workforce Bots FAQ Faq
Answers to common setup and operating questions about Workforce Bots — for the admin running it.
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Wikis App Overview Apps
How to set up and run the Wikis app — create, organize, and maintain collaborative knowledge documentation with templates, version history, and content governance.
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Wikis FAQ Faq
Answers to common setup and operating questions about Wikis — for the admin running it.
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Training App Overview Apps
How to set up and run Training: courses, learning paths, quizzes, certificates, enrollment automations, and partner content.
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Training FAQ Faq
Answers to common setup and operating questions about Training — for the admin running it.
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Timesheets App Overview Apps
How to set up and run the Timesheets app — approval workflows, auto-approval scoring, deadlines, overtime calculations, and exports.
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Timesheets FAQ Faq
Answers to common setup and operating questions about Timesheets — for the admin running it.
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Time & Attendance App Overview Apps
How to set up and run Time & Attendance — clock-in/out, verification policies, kiosks, break types, auto clock-out, and the review queue.
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Time & Attendance FAQ Faq
Answers to common setup and operating questions about Time & Attendance — for the admin running it.
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Tasks App Overview Apps
How to set up and run the Tasks app — assigning, tracking, and verifying work across your organization.
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Tasks FAQ Faq
Answers to common setup and operating questions about Tasks — for the admin running it.
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Talent Hub App Overview Apps
How to set up Talent Hub, navigate its recruiting analytics pipeline board, manage sources, run compliance reports, and configure AI insights.
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Talent Hub FAQ Faq
Answers to common setup and operating questions about Talent Hub — for the admin running it.
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Surveys App Overview Apps
How to set up and run employee surveys — types, audience targeting, anonymity, recurring pulses, results analysis, and the anonymous feedback channel.
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Surveys FAQ Faq
Answers to common setup and operating questions about Surveys — for the admin running it.
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Succession Hub App Overview Apps
How to set up and run Succession Hub — critical roles, succession plans, talent identification, leadership assessments, and development programs.
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Succession Hub FAQ Faq
Answers to common setup and operating questions about Succession Hub — for the admin running it.
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Supplier Hub Overview Apps
How to set up and run Supplier Hub — issue RFQs, RFPs, and RFIs to vendors, score quotes, qualify suppliers, and hand awards off to Procurement or Contracts.
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Supplier Hub FAQ Faq
Answers to common setup and operating questions about Supplier Hub — for the admin running it.
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SOP Hub App Overview Apps
How to create, assign, and track Standard Operating Procedures — step-by-step procedures employees complete and supervisors verify.
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SOP Hub FAQ Faq
Answers to common setup and operating questions about SOP Hub — for the admin running it.
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Skills & Credentials App Overview Apps
How to set up and run the Skills & Credentials app — the catalog of skills, certifications, and licenses your workforce holds, with expiry tracking, verification, and role-based...
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Skills & Credentials FAQ Faq
Answers to common setup and operating questions about Skills & Credentials — for the admin running it.
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Skill Swap App Overview Apps
How Skill Swap works, how to set it up, and how to manage the peer-learning marketplace where employees share expertise.
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Skill Swap FAQ Faq
Answers to common setup and operating questions about Skill Swap — for the admin running it.
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Sites App Overview Apps
How to set up and run internal sites — pages built from sections that can pull live company data, support audience rules, and flag themselves when linked content changes.
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Sites FAQ Faq
Answers to common setup and operating questions about Sites — for the admin running it.
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Shifts & Scheduling App Overview Apps
How to set up and run Shifts & Scheduling — creating schedules, assigning shifts, managing teams, and configuring compliance rules.
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Shifts & Scheduling FAQ Faq
Answers to common setup and operating questions about Shifts & Scheduling — for the admin running it.
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Shift Marketplace App Overview Apps
How to set up and run the Shift Marketplace — listing, claiming, trading, and offering shifts between employees with configurable approval workflows.
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Shift Marketplace FAQ Faq
Answers to common setup and operating questions about Shift Marketplace — for the admin running it.
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Shift Feedback App Overview Apps
How Shift Feedback collects post-shift ratings, tags, and comments tied to each attendance record, and how to configure collection, notifications, and analytics.
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Shift Feedback FAQ Faq
Answers to common setup and operating questions about Shift Feedback — for the admin running it.
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Service Desk App Overview Apps
How to set up and run Service Desk — ticketing, knowledge base, SLA tracking, and the ITSM modules (Changes, Problems, CMDB, Access Requests, Grievances).
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Service Desk FAQ Faq
Answers to common setup and operating questions about Service Desk — for the admin running it.
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Safety Hub App Overview Apps
How to set up and run Safety Hub — incident reporting and investigation, safety observations, toolbox talks, certification tracking, emergency alerts, and OSHA/WCB compliance.
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Safety Hub FAQ Faq
Answers to common setup and operating questions about Safety Hub — for the admin running it.