The Shift Marketplace transforms how your team manages shift coverage by creating an internal marketplace where employees can list available shifts, claim open shifts, and trade shifts with colleagues. Features intelligent matching based on skills and availability, automated approval workflows, and comprehensive tracking to ensure proper coverage while giving employees flexibility in managing their schedules.

Employees post shifts for open pickup or trade and claim open shifts in one click, while managers use eligibility guardrails, approval workflows, and Coverage Autopilot to keep every slot covered.

Scheduling

Highlights

Post a shift for pickup or trade in seconds — the marketplace only surfaces it to eligible coworkers.

Claim an open shift with one click, or apply to a trade by offering one of your own shifts.

Send a direct shift offer to a specific coworker, with a built-in expiration.

Let smart approval auto-clear low-risk claims and route the rest to the right manager.

Give managers a Coverage Autopilot board that flags at-risk shifts and sends offers in one click.

Track every listing, claim, trade, and transfer in a full admin audit log.

Capabilities

Post & List Shifts

Post a shift for open pickup (any eligible coworker can claim)
Post a shift for trade only (applicant must offer a shift back)
Post a shift for both pickup and trade
Multi-slot shifts: several assigned users list the same shift independently
Cancel or close your listing any time before it is claimed

Claim, Trade & Direct Offers

One-click claim of an open pickup listing
Claim manager-posted open shifts from the same marketplace
Apply to a trade listing by offering one of your own shifts
Bilateral swap on trade acceptance (both shift assignments transfer)
Send a direct shift offer to a specific coworker
Accept, decline, or cancel a direct offer
Withdraw a pending application before a decision is made

Eligibility & Conflict Guardrails

Scheduling-group membership check (same_group scope)
Same-location membership check (same_location scope)
Open scope (role + conflict checks only, no group/location limit)
Job-function / role-requirement enforcement on pickup and trade
Skill-based role matching as a fallback when enabled
Overlapping-shift conflict detection blocks the claim before it lands
Managers and admins see all listings for oversight

Approval Workflows

Instant auto-approve mode (every eligible claim lands immediately)
Manager-approval mode (every claim waits for a review)
Smart-approval mode (per-claim rules decide instantly or route to a manager)
Smart rule: auto-approve claims made 48+ hours in advance
Smart rule: auto-approve trusted employees (tenure + MangoScore)
Smart rule: auto-approve same-day, same-location/group pickups
Smart rule: auto-approve urgent critical-role coverage

Coverage Autopilot (Managers)

Live at-risk board of uncovered shifts in the next 7 days
One-click send coverage offers to every eligible employee
Escalate an uncovered shift to its location manager
Admin-triggered on-demand detection cycle, with a 7-day activity feed

Notifications & Audit

In-app notifications for new listings, applications, and claims
Email notifications for marketplace events (admin-configurable)
SMS notifications for marketplace events (admin-configurable)
Mobile push notifications for marketplace events
Full admin audit log of every listing, claim, trade, and transfer

Access, API & Assistant

Mobile-optimized marketplace (phones auto-redirect to /m/)
REST API v1 for listings, applications, and direct offers
Shift Marketplace AI assistant: browse, track claims/applications, summarize

Limits & Specs

Listing types: pickup, trade_only, both
Direct offers: separate peer-to-peer offer, expires (default 7 days), accept / decline / cancel
Application statuses: pending, accepted, rejected, withdrawn
Listing statuses: open, filled, closed, cancelled
Approval modes: auto_approve, manager_approval, smart_approval
Approval authority: any / reporting / location / scheduling-group manager
Pricing: Requires a license; enabled per tenant by an admin

Screenshots

Available listings — browse and claim open shifts with one click

My listed shifts — track applicants and approve or decline coverage requests

Trade a shift — swap shifts with eligible coworkers

Coverage Autopilot — automated shift coverage suggestions based on eligibility

Admin approval queue — review and approve pending shift claims and trades

Audit log — full history of listing, trade, and coverage actions

Use cases

Pick up extra shifts

Browse open pickup listings and manager-posted open shifts you qualify for, then claim them — instantly or pending approval, depending on how your business configures approvals.

Drop a shift you can't work

List your assigned shift for pickup so an eligible coworker can take it, with automatic notifications and a clean assignment transfer.

Trade shifts with a coworker

Post a trade listing; when a coworker applies with one of their shifts and you accept, both assignments swap in a single bilateral transfer.

Offer a shift directly to a teammate

Send a direct, peer-to-peer offer to a specific coworker with an expiration date — no open posting required.

Close coverage gaps fast

Managers use Coverage Autopilot to see at-risk shifts for the next 7 days and one-click send coverage offers to every eligible employee — or escalate to the location manager.

Audit shift changes

Admins review the full audit trail of listings, claims, trades, and transfers for compliance and reporting.

Resources

Shift Marketplace Datasheet (PDF)

Datasheet

Features, capabilities, pricing model, and FAQ on one downloadable sheet — share it with your team.

FAQ

Shift Marketplace requires a license and is disabled by default. An admin enables it for your business from the Apps Marketplace; there is no automatic per-tenant rollout.

Shifts & Scheduling owns the schedule itself — it creates shifts, publishes schedules, and posts open shifts. Shift Marketplace is the employee-driven layer on top: it lets workers list their own shifts, claim open shifts, apply for trades, send direct offers, and run those requests through your approval rules. The open shifts you see in the marketplace come from the published schedule; the pickup, trade, offer, approval, and Coverage Autopilot workflows are the marketplace's.

Listings are filtered by eligibility. Employees only see shifts they qualify for based on scheduling-group or location membership, role/skill requirements, and scheduling conflicts. Managers and admins see all listings for oversight.

Open pickup listings and manager-posted open shifts have a one-click claim. Whether it lands immediately or waits on a manager depends on your business's approval mode — the button tells you 'Claim' or 'Request' up front so there are no surprises.

List a shift as trade-only (or both). An eligible coworker applies by offering one of their own future shifts. When you accept, the app runs conflict checks for both people and swaps both assignments in one bilateral transfer, rejecting any other pending applicants.

Smart approval auto-approves low-risk claims and routes the rest to a manager. A claim is auto-approved if it's made 48+ hours ahead, comes from a trusted employee (tenure plus a strong MangoScore), is a same-day shift at the same location or scheduling group, or covers an urgent critical role. You can also choose auto-approve-everything or manager-approve-everything instead.

Coverage Autopilot is a manager control tower that surfaces shifts at risk of going uncovered in the next 7 days. Managers can one-click send coverage offers to every eligible employee or escalate to the location manager; admins can trigger a detection cycle on demand. It offers and escalates — it never force-assigns a shift, so a person always has to accept.

Yes. You can close or cancel your listing at any time before it's claimed. Once a shift is claimed or filled, it's locked in as a completed transfer.