Shift Marketplace

Shifts & Scheduling owns the schedule itself — it creates shifts, publishes schedules, and posts open shifts. Shift Marketplace is the employee-driven layer on top: it lets workers list their own shifts, pick up open shifts, apply for trades, send direct offers, and run those requests through your approval rules. The open shifts you see in the marketplace come from the published schedule; the pickup, trade, offer, approval, and Coverage Autopilot workflows are the marketplace's.

Listings are filtered by eligibility. Employees only see shifts they qualify for based on scheduling-group or location membership, role/skill requirements, and scheduling conflicts. Managers and admins see all listings for oversight.

Open pickup listings and manager-posted open shifts have a Pick Up or Request button. Whether a pickup lands at once or waits for an approver depends on your approval workflow — the button says 'Pick Up' or 'Request' up front so there are no surprises.

List a shift as Trade Only (or Pickup or Trade). An eligible coworker applies by offering one of their own future shifts. When you accept, the app runs conflict checks for both people and swaps both assignments in one bilateral transfer, rejecting any other pending applicants.

Smart approval auto-approves low-risk pickups and routes the rest to a manager. A pickup is auto-approved when any one of these holds: it's made 48 or more hours before the shift starts; the employee has been with you 3+ months and is a manager or has a Top Tier or Reliable MangoScore; they already work another shift that day at the same location or scheduling team; or it covers a supervisor, manager, security or medical role starting within 24 hours. You can also choose auto-approve-everything or manager-approve-everything instead.

Coverage Autopilot is a manager control tower that surfaces shifts at risk of going uncovered in the next 7 days. Managers can send coverage offers to up to 10 of the best-matched eligible employees or escalate to another manager (the shift's team manager first, then a manager at its location, then any other manager); admins and Shift Marketplace app admins can run the autopilot on demand, which sends the offers and escalations its rules call for. Auto-fill, which rosters a named person onto a shift, is held for a human to approve before it happens — the approver decides, not the employee.

Yes. You can close or cancel your listing at any time before it's picked up. Once a shift is picked up or filled, it's locked in as a completed transfer.