SOP Hub helps organizations create and maintain Standard Operating Procedures with structured step-by-step procedures. Features include procedure templates, completion tracking with re-certification, supervisor verification, QR code access for frontline workers, offline support, procedure manuals, multi-language support, Training Connect integration, and Asset Pro equipment linking.

Workplace Ops

Highlights

Author step-by-step SOPs with instructions, time estimates, and per-step verification.

Assign SOPs for mandatory completion and track step-by-step progress in real time.

Re-certify automatically — set a validity period and re-trigger completion whenever the steps change.

Post printable QR codes so frontline workers open the right procedure right at the machine.

Bundle related SOPs into branded, PDF-exportable procedure manuals.

Translate procedures into 15 languages and let crews complete them offline in the field.

Capabilities

SOP Authoring

Step builder — instructions, time estimate, and image/video link per step
Per-step verification flag that requires supervisor sign-off
14 SOP types (safety, quality, operations, maintenance, equipment, food safety, and more)
Categories and difficulty levels (beginner, intermediate, advanced)
Tags and applicable-role labels for discovery
Automatic total-duration rollup from per-step time estimates
Start from a system or custom template library, or duplicate an existing SOP

Versioning & Change Control

Automatic version snapshot on every edit to a published SOP
Full version history with author and change reason
Side-by-side version comparison with a rendered diff
Draft → Published → Archived → Retired lifecycle
Unpublish back to draft without losing version history

Completion & Re-Certification

Assign SOPs for mandatory completion tracking
Step-by-step completion with live progress percentage
Supervisor verification of employee completions
Configurable re-certification (validity) period per SOP
Automatic re-completion trigger when SOP steps change
Overdue detection with capped automated email reminders
Five capture methods: self, supervised, QR scan, training, offline
Compliance report with per-SOP completion rates and CSV export

Distribution & Frontline Access

Assign by department, location, or group — or broadcast to all employees
Printable QR code per SOP (PNG and SVG) for equipment and signage
Public share link with a rotatable access token
Offline mode — cache SOPs, record step completions without connectivity, sync on reconnect
Procedure manuals — bundle SOPs with chapters and custom sections into a browsable guide
Public procedure-manual URL by token or custom slug
PDF export for individual SOPs and full procedure manuals
Branded PDF theming (logo, colors) via Document Themes

Multi-Language

On-demand AI translation into 15 languages
Bulk-translate an SOP into several languages at once
Human verification workflow with translation quality scoring
Stale-translation detection when the source SOP changes

AI & Search

AI-generated plain-language summary, auto-refreshed when steps change
Ask AI agent — search SOPs, view steps, check status, get summaries
Semantic (meaning-based) SOP search powered by embeddings

Integrations

Training Connect — require an SOP before a course, or grant certification credit on completion
Training Connect — auto-verify SOP competency when a linked course is completed
Asset Pro — attach SOPs to a specific asset or asset category
Microsoft Word add-in — search and insert published SOPs while authoring in Word

Limits & Specs

SOP lifecycle statuses: Draft, Published, Archived, Retired
SOP types available: 14 (safety, quality, operations, maintenance, equipment, food safety, etc.)
Translation languages: 15 (Spanish, French, German, Chinese, Vietnamese, Tagalog, and more)
Completion capture methods: 5 (Self, Supervised, QR scan, Training, Offline)
Automated reminder cap: 5 reminders per completion
PDF format: US Letter, portrait
Pricing: License required (per-tenant opt-in)

Screenshots

SOP Hub dashboard — manuals, draft SOPs, certifications due, and acknowledgement coverage

Manual details — table of contents, versions, and per-section acknowledgements

Edit an SOP — sections, checklists, attachments, and review/approval workflow

Use cases

Equipment startup procedures

Operators scan the QR code on a machine to open its startup SOP, complete each step, and record the completion before beginning work.

New hire procedure training

Assign mandatory SOPs to new employees with completion tracking and manager visibility into step-by-step progress.

Annual re-certification

Set a validity period so completed SOPs re-open for the assigned team, and let overdue reminders go out automatically when re-certification is due.

Safety procedure manuals

Bundle safety SOPs into a published manual with chapters and custom sections, version-controlled and exportable to a branded PDF.

Multi-site standardization

Author master SOPs from a template library and roll them out across locations, with AI translations for multilingual, field-based crews.

See it in action

Below is a real Cash Drawer Open & Count template, rendered live from the same schema your business runs on — not a screenshot. Every primitive shown here (checkboxes, ratings, photo capture, location pins, yes/no, signature) renders identically inside the app on your team's phones.

9:41

Standard Operating Procedures

1 Steps

Verify the drawer assignment

Inspect the cash drawer and seal status

Count the starting bank

Record the denomination breakdown

Escalate any variance before use

Assign the drawer to the employee

Hold the drawer and notify the supervisor

Open this template Browse all templates

Resources

SOP Hub Datasheet (PDF)

Datasheet

Features, capabilities, pricing model, and FAQ on one downloadable sheet — share it with your team.

FAQ

Each SOP is a sequence of steps, and every step carries its own instructions, an optional time estimate, and an image or video link. Any step can be flagged for verification so a supervisor must sign off before it counts as done. SOPs also carry a type (14 are available, from safety to food safety), a category, a difficulty level, tags, and applicable-role labels for discovery, and the per-step time estimates roll up automatically into a total duration.

An SOP is a single procedure with step-by-step instructions and its own completion tracking. A procedure manual bundles multiple SOPs — plus chapter headers and custom sections — into one published, browsable guide with a table of contents that you can export to a branded PDF or share at a public URL.

Mark an SOP as requiring completion and it is assigned to its target audience. Employees complete it step by step, and you can require supervisor verification. Set a validity period to have completions re-open on a schedule, and whenever you edit a published SOP's steps, everyone who already completed it is automatically flagged for re-completion. Overdue completions receive automated reminders, capped at five per person.

Every SOP has a unique QR code you can download as a PNG or SVG and post near equipment or on signage. Scanning it opens the procedure instantly. With offline mode enabled, SOPs are cached on the device so workers can read them and record step completions without connectivity — the data syncs when they reconnect.

Yes. SOP Hub can AI-translate a procedure into 15 languages, including its steps, and you can bulk-translate into several languages at once. AI translations carry a quality score, and a human can review and verify them. If you later change the source SOP, its translations are flagged as stale so they can be refreshed.

Yes. Through Training Connect you can require an SOP before a course or grant certification credit when the SOP is completed, and a completed course can auto-verify the linked SOP competency. Through Asset Pro you can attach an SOP to a specific asset or asset category. A Microsoft Word add-in also lets authors search and insert published SOPs while writing in Word.

SOP Hub requires a license and is opt-in per tenant — an administrator enables it for your business from the Apps Marketplace, and it is disabled by default until then. Contact your MangoApps administrator about turning it on for your organization.

SOP Hub is for operational how-to procedures: step-by-step instructions people execute at the workstation, with per-step completion, supervisor verification, QR access, and re-certification. Policy Hub is for policy documents people read and acknowledge. Use SOP Hub when the goal is 'perform these steps correctly'; use Policy Hub when the goal is 'read and attest to this policy.'