Procedures Your Frontline Actually Follows
Write the procedure once, stick a QR code next to the machine, and frontline workers open the exact steps on their phone, in their language, with sign-off tracked.
What SOP Hub Helps You Do
Author Procedures
Step-by-step editor where each step has its own instructions, time estimate, image or video, and an optional sign-off flag. Each step is its own discrete action.
Track Completion
Per-employee completion tracking with re-certification cycles (default 365 days, configurable). Operators see what they've done; SOP Hub admins see what's outstanding.
Sign-Off On Critical SOPs
Optional sign-off on critical SOPs — the operator completes, a SOP Hub admin signs off (their manager or the procedure's author when they manage SOP Hub, otherwise an administrator). The double-signature creates an auditable record for safety-sensitive procedures.
QR Code Access
Print a QR code, stick it next to the equipment. Operators scan and the SOP opens on the phone they're already signed in on — no search, just the procedure they need.
Keep Working When Signal Drops
With offline mode on, a procedure you opened by QR code keeps working if signal drops, and step completions are queued and sent once the device is back online.
Multi-Language
Grounded translations per version. Frontline operators read procedures in Spanish, Tagalog, Vietnamese, Hindi — any of 15 supported languages.
How SOP Hub Works In The Real World
Three capability blocks for procedures that get used on the floor, not just on the intranet.
QR Code Access For Frontline Workers
The biggest barrier to SOP adoption is friction. Print a QR code, stick it next to the equipment or process. Operators point a phone camera at it and the procedure opens on the phone they're already signed in on — no search, no app-switching. Completion is logged when the operator finishes.
- Per-procedure QR code — print, stick, scan.
- No searching — the scan opens the procedure on the phone the worker is already signed in on.
- Auto-logging — completion captured when operator finishes.
- Frontline-ready layout — built for phones in gloves.
Offline Mode For The Shop Floor And Field
Connectivity isn't a given on the shop floor, in the warehouse, or at remote field sites. With offline mode on, a procedure an operator opened by QR code keeps working if signal drops. Step completions are queued on the device and sent once it is back online.
- Keeps working mid-procedure — an open QR procedure stays usable when signal drops.
- Offline completion — your own step completions queue for sync; sign-off needs a connection.
- Auto-sync on reconnect — completion records reconcile.
- Tenant toggle — enable per-tenant when offline use applies.
Re-Certification And Sign-Off
Critical procedures (forklift operation, chemical handling, equipment maintenance) need more than one-time completion. SOP Hub captures re-certification cycles — operators redo procedures annually, quarterly, or on a custom cadence. Sign-off by a SOP Hub admin adds a second signature for safety-sensitive SOPs.
- Re-certification cycles — annual default, fully configurable.
- Sign-off — second signature for critical SOPs.
- Audit trail — every completion timestamped and attributed.
- Compliance report — completion rate and pending count per SOP.
SOP Hub In Practice
A practical scope check: what the app covers, which controls matter, and the workflows teams usually run first.
Core workflow
Create step-by-step Standard Operating Procedures with structured templates and rich media.
Controls that matter
Versioning includes an automatic version snapshot on every published edit and a full version history showing who made each change and when.
Scope and specs
Useful specs: SOP lifecycle statuses: Draft, Published, Archived, Retired; Supported translation languages: 15 (Spanish, French, German, Chinese, and more); SOP types available: 14 (safety, quality, operations, maintenance, equipment, etc.).
Equipment startup procedures
Operators scan a QR code on machinery to open the startup SOP, follow each step, and mark completion before beginning work.
New hire procedure training
Assign mandatory SOPs to new employees during onboarding with deadline tracking and SOP Hub admin visibility into progress.
Annual re-certification
Configure SOPs with a validity period so employees automatically receive completion reminders when re-certification is due.
Connected To The Rest Of MangoApps
→ Training
An SOP can require a Training Connect course before it can be started, recommend one alongside it, or credit its completion toward a course.
→ Asset Pro
Link SOPs to specific equipment in Asset Pro. The "how to operate" procedure surfaces from the asset record.
→ Policy Hub
Policies state the rule; SOPs explain the procedure. SOP Hub handles "how"; Policy Hub handles "what."
REPLACES POINT TOOLS
One SOP system in place of the process-tool stack
Most operations teams running a dedicated SOP tool also keep a parallel training LMS, a separate translation vendor, a QR-code generator, and a "where's the procedure?" channel in chat. SOP Hub folds all of that into the platform employees already use.
SweetProcess
SOP and process documentation for SMB
- One license covers SOPs AND training, policy, comms, and HR — SweetProcess only documents process
- Frontline workers scan a QR code on the equipment and the right SOP opens in their app — no SweetProcess login
- Completion tracking with re-certification ties to the live HRIS — no separate "team" list inside the SOP tool
Trainual
SOPs framed as onboarding training
- SOPs and training stay separate in the model — finishing a course doesn't claim you read today's procedure
- Translation into 15 languages is built in — Trainual is largely English-only
- Sign-off with re-certification cycles ships in the base app, not premium tiers
Process Street
Checklist-style process management
- Built for the frontline — an opt-in offline mode keeps an open QR procedure working when signal drops, where Process Street is desktop-first and assumes connectivity
- SOPs link to the Asset Pro equipment they run on and the Training Connect courses that must come first — not a closed Process Street workflow
Tango
AI-generated procedure capture
- Same AI-assisted authoring lives inside the platform — and the resulting SOP ships into a real LMS-plus-training flow
- Multi-step tracking, sign-off, and re-cert cycles are first-class — Tango is mostly read-only how-tos
- Procedures translate inline using the same engine that powers Chat and Policies — one translation surface
Whale (AI Knowledge)
Knowledge base positioned as SOPs
- Procedures have structured steps, evidence capture, and completion tracking — not just searchable docs
- Frontline workers see SOPs in their primary app, not a separate Whale tab
- AI Q&A is strictly grounded in the SOPs the user is permitted to see — no general-purpose retrieval risks
PLATFORM ADVANTAGE
SOP Hub inherits everything else MangoApps already does
A point SOP tool has to build, buy, or integrate each of these. SOP Hub gets them for free because the platform already runs them.
Identity & SSO
Inherits your SAML/OIDC SSO, MFA, and SCIM provisioning. Frontline workers open an SOP with the same login they use for their shift.
HRIS-synced roles
SOP assignments target departments, locations, or groups from the live org chart — no parallel "who needs this procedure" list.
Translation in 15 languages
Every SOP step can be translated by AI, by a person, or both, and a reviewer can verify each translation, so crews read the procedure in their own language.
Mobile app & QR
A QR code on equipment opens the right SOP in the branded app employees already use, with an opt-in offline mode.
Activity log
SOP Hub keeps its own activity log of authoring, edits, completions, and sign-offs, with who did each and when.
Training & equipment links
An SOP can require a Training Connect course first and link to the Asset Pro equipment it runs on — the same records those apps already keep.
INDUSTRY FIT
Built for the operations where SOP adherence is the quality signal
SOP Hub fits every employer with documented procedures, but it earns its keep where regulators, customers, and supervisors all want completion evidence in real time, not at audit time.
Food Service
Opening, closing, and HACCP procedures executed step-by-step with a read-and-understood attestation and sign-off — every shift, every location.
Manufacturing
Line-changeover, lockout/tagout, and quality-control SOPs with QR access from the equipment itself, in the operator's preferred language.
Healthcare
Clinical SOPs and infection-prevention procedures with re-certification cycles and audit evidence ready for Joint Commission review.
Retail
Store-opening, visual-merchandising, and customer-service procedures executed daily — SOP Hub admins see completion across every store, and an admin limited to their district's locations sees their district's stores.
Hospitality
Housekeeping, F&B, and front-desk SOPs in the staff's preferred language with sign-off on the procedures that need it.
Logistics & Warehousing
Receiving, pick-and-pack, and dock-safety SOPs with QR access from the bay door and step-by-step completion on the phone.
WHY MANGOAPPS WINS
One platform beats a stack of point solutions on every axis
The argument ops, quality, HR, and finance all share — and the one an SOP-only tool structurally cannot answer.
Cheaper than the stack
One per-employee suite license replaces an SOP tool + an LMS + a translation vendor + a QR generator — and the bill stops growing per app.
More secure
One identity perimeter and one set of roles and permissions across every SOP completion. Nothing extra for security to re-certify.
Easier to deploy
Already deployed if you have MangoApps. Install template SOPs from the public library, target by department, location, or group, run the first completion the same day.
Easier to use
Frontline workers scan a QR code on the equipment and the right SOP opens in the app they already use for shifts and pay.
Easier to manage
Audiences, re-certification cycles, and sign-off requests use the live HRIS — Ops configures, not maintains rosters.
Easier to extend
An SOP links to the Asset Pro equipment it runs on and to the Training Connect courses that must come first — one platform, every app.
AI is actually better
SOP Hub AI is read-only for operators — it answers in plain English, in the worker's language, and shows exactly which step it came from, grounded in the SOPs that worker is permitted to see.
Pair SOP Hub With AI
SOP Hub AI is read-only for operators — search SOPs, get plain-English step summaries, read in the operator's preferred language. Actual completion is signed in the app. SOP Hub authors (HR, admins and SOP Hub admins) can also ask it to publish, archive, or retire an SOP, behind a confirmation.
SOP Hub AI
Read-only for operators. Translations grounded per version.
Customer Success
How Operations Teams Run SOP Programs
Customer Case Studies
Customer Case Studies
Customer Case Studies
Customer Case Studies
Customer Case Studies
Customer Case Studies
Our frontline employees determine whether or not a customer is going to come back to the store. In order to provide a great customer experience, you’ve got to provide a great experience to your team members. If you’re not engaging with them, it’s less likely that they’re going to deliver on this, simply because they haven’t been enabled and supported to do it.
Chelsea Carbahal
VP, Community Impact and Public Affairs
Raley's Supermarkets
Frequently Asked Questions
SOPs are structured — discrete steps, completion tracking, re-certification cycles, and optional sign-off. Wikis store reference content; Policy Hub stores rules with acknowledgments. SOP Hub stores procedures that get worked through step by step and signed off.
Partly, when offline mode is enabled. A procedure an operator has already opened by QR code keeps working if signal drops, and step completions sync when the device reconnects. Opening a procedure needs a connection. The enable_offline_mode toggle is off by default; enable when offline use applies.
Print a per-procedure QR code and stick it next to the equipment or process. Operators scan with a phone camera and the procedure opens directly on the phone they're already signed in on — no search. The completion is recorded when the operator finishes. enable_qr_access is on by default.
Yes. Sign-off is set per procedure or per step — the operator completes, and a SOP Hub admin signs off (the operator's manager or the procedure's author when they manage SOP Hub, otherwise an administrator). The double-signature creates an auditable record for safety-sensitive procedures like equipment operation, chemical handling, or lockout-tagout.
Each SOP has a re-completion period (default 365 days, configurable). Once an operator's completion is older than that, the SOP appears as overdue. The compliance report shows each SOP's completion rate and pending count, and the completions list shows each person's status.
Yes — with tokenized public URLs. Useful for partners, contractors, and external operators who need procedure access without a MangoApps account. enable_public_manuals is on by default.
Search SOPs by topic, get plain-English step summaries, read in the operator's preferred language. It is read-only for operators — the actual procedure completion is signed in the app where every step is captured explicitly. SOP Hub authors (HR, admins and SOP Hub admins) can also ask it to publish, unpublish, archive, retire, or reactivate an SOP, change its owner, or stage pasted SOPs for import review, each behind a confirmation. See the agent.
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Rolled out to every employee at AutoZone (125,000), PetSmart (50,000+), A.S. Watson and Raley's (20,000) — and at larger retailers we are not permitted to name.
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