Frontline Execution
HQ-to-field task execution: author a campaign once, target stores and roles, give every worker one ranked My Day list, and watch coverage roll up live.
MangoApps
Overview
Frontline Execution closes the loop between headquarters and the floor. HQ authors an operational directive once — a promo changeover, a store reset, a safety walk, a daily opening checklist — targets it to the right sites and roles (all Store Managers in the Western region), and the platform fans it out to every location automatically. Each frontline worker sees one ranked "My Day" list of what to do this shift, with photo and signature proof captured at the point of work, so nobody has to decide what matters. District, regional, and HQ leaders watch a live coverage rollup — who is done, who is lagging, who has not started — grouped up the location hierarchy, before outliers become trends. The core is an obligation model: work is anchored to a place and a role, not to a person, so turnover, absence, transfers, and shift changes never orphan a task or corrupt the numbers. Assignment resolves late — to each site's manager, to a round-robin pool, or to whoever claims it on shift. Work that runs out of time is never dropped: it re-resolves to the current role holder, hands off to the next shift, returns to the pool, or escalates to the accountable manager, and completion can be fenced to a scheduled shift. Built on the same location tree, audience targeting, and acknowledgement ledger the rest of the platform already uses.
Highlights
Capabilities
HQ Authoring & Targeting
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Author a campaign once from a task template
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Target by location, region, or district (whole subtree)
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Target by role, department, job title, or specific people
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Target everyone reporting under a manager (recursive)
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Target by on-shift-now or geographic radius
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Priority levels: normal, important, critical
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Recurring campaigns (daily, weekly, monthly)
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Each repeat is its own campaign, so coverage is per occurrence
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Unfinished work on repeat: close out and supersede, or accumulate as a standing finding
Assignment & Accountability
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Work anchored to a location and role, never to one person
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Assignment strategies: location manager, single assignee, round-robin, claim pool
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Late binding — resolve the doer at launch or at execution
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Survives turnover, absence, transfer, and shift-end
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Append-only assignment history (who held it, when, why changed)
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Accountable owner always resolves, walking up the location tree
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Unfulfilled policy: reassign to role, return to pool, hand off to next shift, escalate
Frontline Execution
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One ranked "My Day" list per worker, desktop and mobile
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Anti-overload cap on critical items per person per day
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Checklist steps with per-item notes and photo requirements
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Photo proof captured in the app, straight from the phone camera
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Signature captured on the device, by finger or stylus
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Claim work from a shared pool on shift
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Optional on-shift fencing before work can complete
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On-site (geofenced) fencing before work can complete Reuses each location's own geofence — the same one Time & Attendance enforces for clock-in.
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Structured "I can't do this" signal with reason, straight to the manager
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Instructions auto-translated into each worker's profile language
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Notes on work, shared with the Tasks app
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Mark work done or release it offline; syncs when signal returns
Intake & Planning
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Department request funnel — anyone asks, the ops team gatekeeps
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Routable through a configured multi-level approval workflow
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Approval mints a pre-filled draft campaign (never retype the ask)
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Publishing calendar, color-coded by owning department
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Blackout windows (holiday sets, inventory weeks) with overlap warnings
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Workload gauge at intake — items AND estimated hours vs. a per-person budget
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Opt-in daily execution digest to managers
Review, Rollup & Close-the-loop
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Submit for review with accept, reject, and reopen
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Review queue with photo and signature proof inline
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AI proof check on submitted photos (advisory — the reviewer decides)
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Store Day Sheet — one location's whole day, printable for the huddle
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Managers reassign work to whoever is on shift
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Live coverage bounded to each viewer's slice of the location tree
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Who-hasn't-started roster with remind-pending
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Compliance CSV export of the coverage roster
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Corrective action raised automatically from missed work
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Corrective actions share one queue with failed inspections
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Completion gate on a required training course
FAQ
Nothing breaks. Work is bound to a location and a role, not to a person — the assignee is a mutable attribute that can be re-resolved at any time. When someone leaves, the obligation automatically hands to whoever now holds that role at that location; the due date, proof requirements, and coverage number are untouched. Every change is written to an append-only assignment history so you can always see who held the work and why it moved.
Tasks is a personal and project to-do surface where you assign work to a named individual. Frontline Execution is the HQ-to-field layer above it: you author one directive, target a slice of the org (all Store Managers in the Western region), and the platform creates and tracks the work per location with a coverage rollup. It runs on the same underlying task records, so completion, checklists, and proof are shared — this app adds the campaign, the targeting, the late binding, and the rollup.
Yes. Choose the claim-pool strategy and the obligation is posted to the location instead of a person — whoever is on shift there can claim it, and it appears in their My Day list once claimed. You can also assign to each site's manager automatically, rotate round-robin across a role pool, or name a single owner. The choice is per campaign, so a retailer and a plant can each use what fits.
Two ways. My Day is a single ranked list rather than an inbox, so a worker always sees what matters most first. And there is a hard cap, set in settings, on how many items may present as critical to one person per day — HQ cannot flag everything urgent. Task overload is the main reason frontline task programs fail, so the app treats it as a governed limit rather than a reporting problem.
Yes. A campaign can require a photo, a signature, or both, and the server refuses to mark the work done until the proof is there — it isn't just a prompt in the UI. Completion can also be fenced to an active shift and to the location itself, using the same geofence Time and Attendance already uses for clock-in — so work can't be closed out from the car park the next morning. A campaign can also require a training course, and the server refuses completion until the person doing the work has finished it. If review is enabled, completing the work submits it instead of finishing it: a reviewer at that location then accepts it or sends it back for rework, and the send-back reason travels to the person who did it. A multi-approver policy and form or survey prerequisites are not enforced yet.
The same facts, aggregated at their own level. An associate sees their own work, a store manager sees their store, a district manager sees the stores in their district, and HQ sees everything — because coverage rolls up the location hierarchy. Each level also gets a who-hasn't-started roster with a remind action and a compliance CSV export, and the accountable owner for any lagging location is resolved automatically even when nobody has claimed the work yet.
