Locator Daily Production and Tickets Worked Log
Use this locator daily production and tickets worked log to capture end-of-shift output, travel, and carryover in one place. It helps supervisors see workload, spot backlog, and hand off unresolved tickets cleanly.
Trusted by frontline teams 15 years of frontline software
Built for: Utilities · Construction · Municipal Services · Damage Prevention
Overview
This template is a daily production log for locators who close out tickets at the end of a shift. It gives you a consistent place to record how many tickets were cleared, the average time per ticket, miles driven, and which tickets were left open for the next shift.
Use it when you need a simple, repeatable record of field output and handoff status. It is especially useful for utility locating teams, damage-prevention crews, and municipal field operations where route volume and unfinished tickets need to be visible to the next DRI. The template helps supervisors compare days, identify bottlenecks, and see whether carryover is caused by workload, travel distance, or ticket complexity.
Do not use it as a substitute for the actual locate ticket system or for incident reporting. It is not the right fit if you only need a one-time project summary, a safety inspection, or a customer-facing service report. It also should not be used as a vague end-of-day note; the value comes from filling in the same measurable fields every day so the record can be reviewed, audited, and acted on. When completed consistently, it becomes a practical shift-close artifact rather than a pile of informal comments.
Standards & compliance context
- This template supports OSHA-style operational discipline by creating a consistent end-of-shift record of field activity and unresolved work.
- If your locating work touches utility damage prevention or municipal reporting, keep the log aligned with local retention and escalation requirements.
- Use the log as a supplemental record only; it should not replace the authoritative ticketing or work-order system used by your organization.
- If mileage is used for reimbursement or fleet review, make sure the recorded route data follows your internal travel and expense policy.
General regulatory context for orientation only — verify current requirements with counsel or the relevant agency before relying on this template for compliance.
How to use this template
- Create one recurring daily log for each locator or crew and set the recurrence to match the shift close time.
- Assign the DRI for completion and review so the person who worked the tickets records the numbers before leaving the field.
- Enter the total tickets cleared, average time per ticket, miles driven, and any carryover tickets as separate checklist items or fields.
- Record each carried-over ticket with its status and blocking reason so the next shift can pick up without re-triaging the work.
- Review the completed log at the end of the day, confirm any unusual numbers, and route follow-up actions to the supervisor or dispatcher.
Best practices
- Keep tickets cleared, average time per ticket, miles driven, and carryover as separate fields so each value can be verified without interpretation.
- Use the same cutoff time every day so shift comparisons are meaningful and late entries do not distort the record.
- Capture carryover tickets by ticket number and status, not as a vague note like 'unfinished work.'
- Review unusually high mileage or low throughput the same day so routing issues can be corrected before the next shift.
- Treat the log as a handoff tool, not just a performance scorecard, so unresolved work gets a clear next owner.
- Avoid inflating priority on the log itself; reserve critical flags for safety or compliance issues that truly block work.
- If a ticket was not worked because of access, weather, or missing information, record the blocking reason explicitly.
What this template typically catches
Issues teams running this template most often surface in practice:
Common use cases
Frequently asked questions
What is this template used for?
This template records a locator’s daily production at the end of a shift. It captures tickets cleared, average time per ticket, miles driven, and any tickets that must carry over. Use it when you need a simple daily record for workload tracking, handoff, and performance review.
Who should fill out the log?
The locator who worked the tickets should usually complete it, with a supervisor reviewing if needed. That keeps the record close to the work and reduces missing details. If your operation uses a dispatcher or lead to close out shifts, they can also use it as the handoff record.
How often should this log be completed?
This is typically a daily recurring log, completed at the end of each shift or workday. If your crews work split shifts, complete one entry per shift so the ticket count and mileage stay accurate. Do not leave it as an open-ended task without a recurrence pattern.
What counts as a ticket carried over to the next shift?
A carried-over ticket is any assignment that was started but not fully resolved before the shift ended. Note the ticket number, status, and the blocking reason if work cannot continue. That makes the next DRI clear and prevents duplicate effort.
How does this compare with ad hoc notes or a spreadsheet?
Ad hoc notes are easy to start but hard to compare across days, routes, or locators. This template standardizes the same checklist items every day, which makes review faster and trends easier to spot. It also reduces missed handoff details because the fields are fixed.
Can I customize the fields for my operation?
Yes. You can add fields for crew number, vehicle ID, region, weather delays, or ticket categories if those affect production. Keep the core items intact so you still have a consistent daily record for tickets cleared, time per ticket, mileage, and carryover.
What should supervisors look for in the completed log?
Supervisors should look for unusual mileage, low ticket throughput, repeated carryovers, and missing time entries. Those patterns can point to routing issues, equipment problems, or training gaps. The log works best when review turns into a clear follow-up action.
Does this template support compliance or audit needs?
It can support internal audit trails by showing who worked which tickets, when the shift ended, and what remained open. If your operation has safety, utility, or municipal reporting requirements, keep the log aligned with your local record-retention rules. It should supplement, not replace, any required field service system of record.
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