Intranet Feedback Form

This template is for feedback about intranet content, page accuracy, navigation, search, and usability problems. It works well for broken links, outdated policies, hard-to-find pages, and suggestions for new content. It is not meant for HR case intake, IT incident escalation, or confidential complaints unless you customize it for that purpose.

Yes, the template includes an anonymous_submission field so people can report issues without sharing their name. That is useful for candid feedback on navigation, content quality, or recurring pain points. If you allow anonymous submissions, make sure the form clearly explains what follow-up is possible and what is not.

Usually the intranet owner, internal communications team, knowledge management lead, or a designated site administrator reviews the form. If the issue is technical, it may need to be routed to IT or the platform admin. The template works best when one owner is accountable for triage and assignment.

This form should be available all the time as a standing feedback channel, not only during a redesign project. Employees can use it whenever they hit a dead end, notice outdated content, or have a suggestion for improvement. A steady intake stream helps you spot repeated issues and prioritize fixes by impact.

It can, because it may collect employee_name, email, department, and free-text comments that could include PII. Keep the form aligned with data minimization by making contact fields optional when possible and explaining how the data will be used. If you offer anonymous submission, make that choice clear before any contact details are requested.

The biggest mistake is asking for too much detail up front, which discourages submissions and creates unnecessary PII collection. Another common issue is leaving out page_url or page_title, which makes triage slow and error-prone. It also helps to define the issue_category options clearly so submissions are easier to route.

Yes, and you should tailor them to how your intranet is organized. For example, you may want categories for policy content, forms, directory pages, search, or homepage navigation. Keep the rating fields focused on what you can actually improve, and use conditional logic to show follow-up fields only when they apply.

A form is easier to triage than ad hoc email or chat messages because it standardizes the fields you need to act on the issue. It also reduces back-and-forth by capturing the page, category, impact, and suggested fix in one place. Email can still be useful for follow-up, but the form gives you a cleaner audit trail and better reporting.