Communications
One place for company communication — the feed employees browse and talk back to, with Must-Read acknowledgement tracking, plus the communicator faces: Plan, Compose, and Measure.
MangoApps
Overview
Most company feeds rank for engagement, so the same algorithm that decides ranking also decides what someone never sees. Communications keeps those separate: who can see a post — everyone or a segment — is an explicit choice at publish time, not a ranking outcome. Personalization, like following a topic, only ever changes when a post surfaces, never whether it does.
Must-Read posts add a persistent acknowledge action with immutable, auditable records, so a safety alert or policy rollout leaves a real compliance trail. Ask a question and MangoApps routes it to the right subject-matter expert or surfaces a verified answer someone already gave — which then feeds Ask AI, so the same question doesn't get answered twice. Topic tagging, thread summaries, and signal extraction are admin opt-in throughout: AI saves reading time, it never decides who's allowed to read.
Highlights
Capabilities
Must-Read & Content Hierarchy
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Must-Read posts with a persistent Acknowledge action and immutable acknowledgement records
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Configurable Must-Read expiry that auto-archives the post when the window closes Status becomes expired/archived — it is not relabeled Operational.
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Automated acknowledgement reminders to employees who haven't acknowledged
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Three-lane hierarchy (Must-Read / Operational / Social) with per-business category labels
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Idempotent read tracking via in-viewport dwell (one read record per user/post)
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Role-gated "who can mark Must-Read" policy (admins / +leadership / +managers)
Composer, Polls & Q&A
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Update, Question, and Poll post types from a single composer
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Single-select, multi-select, and ranked-choice polls
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Anonymous polls and live-vs-hidden-until-close result visibility
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Scheduled publishing with automatic expiry and archival
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Auto-saved drafts (one working draft per author)
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Q&A Correct Answer — authors and admins promote a comment to a verified answer
Reactions, Comments & Discussion
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Threaded comments with @mentions and a 15-minute post-publish edit window
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14-emoji reaction palette across two tiers (expressive + action-oriented)
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Admin-curated reaction palette (choose 2–12 of the catalog)
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Per-post mute / unmute to stop your own notifications
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Discussion auto-close after a configurable inactivity window
Audience Targeting & Permissions
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Post to Everyone or scope to segments, groups, and virtual audiences (e.g. My Direct Reports)
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Configurable "who can post to Everyone" policy (admins / +leadership / anyone)
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Role-gated Signals, SMEs, Analytics, and Settings surfaces
AI Intelligence & Signals
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AI auto-topic assignment with in-composer suggestions (1–3 topics from a per-business taxonomy) Admin opt-in; author-assigned topics always win.
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AI auto-answer suggestions that retrieve the closest verified answer for new Questions Retrieval only — no new answers are generated; opt-in.
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AI discussion summarization for long comment threads Admin opt-in, threshold-gated.
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AI poll-results summarization after a poll closes Admin opt-in.
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AI auto-routing of unanswered Questions to subject-matter experts Admin opt-in.
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Signal extraction — Risk / Issue / Idea / Question / Decision / Action Item / Sentiment Admin opt-in, per-type confidence thresholds.
SMEs, Analytics & Governance
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Subject-matter-expert directory scored from real participation, with monthly score decay
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Per-post engagement analytics (audience reach, read %, acknowledged %) with CSV export and a worst-performer leaderboard
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Sentiment dashboard with spike, confusion, policy-resistance, and culture-concern alerts
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Verified answers projected into a searchable knowledge base that feeds Ask AI Hand-off — News Feed writes the verified answer + embedding; Ask AI does the answering.
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Weekly content-governance scan for stale posts, broken links, and lapsed Must-Reads
Notifications, Media & Voice
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Per-user, per-segment notification frequency (realtime / hourly / daily)
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Must-Read notifications always delivered in real time
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Personal Pinned tab (pin posts for your own quick access)
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Image, GIF, video, and link-preview media in posts
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Voice posts with transcription (native or Whisper) Admin opt-in.
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Read-aloud (text-to-speech) playback of posts Admin opt-in.
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Auto-generated subtitles for uploaded video Admin opt-in.
AI Authoring & Voice
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AI Writer — generate, rewrite, and transform copy
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Whole-issue AI draft from a one-line goal
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Tenant-scoped Brand Voices trained on your own copy
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AI hero-image generation for blocks
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AI Audience Builder — natural language to a composition
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Ask-AI Comms assistant — query upcoming sends, search content, schedule items
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AI audio edition (podcast) generated per sent issue
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Comms Grader — readability, bias, PII, inclusivity scoring
Newsletters (Publications & Issues)
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Publications with nested, dated Issues
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Block composer — text, image, hero, callout, button, divider
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Dynamic blocks (open shifts, new hires, recognitions, courses, news, pulse, sites, events)
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Blocks freeze at send time — content immutable after delivery
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Email + in-app delivery channels
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Public per-publication archive at /pub/<slug>
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LinkedIn cross-post per issue
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Reusable default block template cloned into every new issue
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Schedule an issue to send at a future date and time
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Send yourself a test issue before delivery
Calendar & Planning
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Unified Comms Calendar across Broadcast, Emergency Alerts, News Feed, Surveys, Triggers, and Newsletters
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Annual Plan — 12-month editorial calendar from preset bundles
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Idea Bank for day-to-day comms ideas
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AI Planning Assistant suggests ideas
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Promote an idea into a draft Campaign
Audiences
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Composition over NotificationRecipientGroups (wrap / and / or)
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Role refinement applied after composition
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Rule-based membership (departments, locations, roles, users)
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On-shift-at-location & within-radius audience types
Campaigns & Approvals
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Multi-touch Campaigns wrapping comms items
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Campaign KPI targets with a kickoff / end window
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Ordered approval workflows with a reviewer role per step
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Reviewer approve / reject queue
Triggers & Analytics
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Event-driven trigger registry (onboarding, recognitions, policy, etc.)
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Per-trigger throttle, quiet hours, and blackout respect
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Per-recipient firing history with suppression reason
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Issue open + click tracking (signed pixel + redirect)
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Per-issue analytics view — opens, clicks, top-clicked links
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Business-wide Analytics dashboard with CSV export
Broadcast Composition & Scheduling
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Rich-text body with media attachments and a featured hero image
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Critical / urgent flag for priority delivery
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Schedule for future or recurring delivery (daily, weekdays, weekly, monthly)
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A/B subject-line variant testing with percentage splits
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Reusable templates, clone-to-new-draft, and send-a-test-to-yourself
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Per-broadcast comments and emoji reactions
Audience Targeting & Reach
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Target everyone, or by department, location, or role
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Multi-select saved recipient groups plus specific individuals
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Bulk-add recipients by pasting a list or importing a CSV
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Live audience reach count with a recipient snapshot locked at publish
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Audience-fatigue warning and CSV export of the recipient list
AI Authoring & Translation
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Draft a broadcast from a one-line brief
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Rewrite and adjust the tone of existing copy
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Channel-native copy for SMS, push, and voice
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AI subject-line variant suggestions and AI-generated hero images
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Per-recipient translation into each recipient's language (preview, edit, save; stale detection)
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Recommended send time, weekly AI check-in draft for quiet tenants, and an admin toggle to disable AI
Acknowledgments, Reminders & Compliance
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Require acknowledgment with per-user viewed and acknowledged timestamps
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Automatic reminders to recipients who haven't acknowledged
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Auto-reach escalation widens reminder channels (email → SMS → voice) until confirmed
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Compliance roll-up by department and location
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Export outstanding (unacknowledged) recipients to CSV
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Resend to pending recipients on selected channels
Delivery Channels
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In-app real-time notifications
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Email
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Mobile push
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SMS for critical broadcasts
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Automated voice calls for critical broadcasts
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Ordered escalation cascade (with per-broadcast skip) and a token-protected external share link
Analytics & Governance
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Per-broadcast view / acknowledgment counts, rates, and unique viewer / acknowledger counts
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Aggregate analytics dashboard, filterable by status and date range
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Voice delivery statistics (attempted / delivered / failed) and per-recipient CSV export
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AI insights on broadcast performance and an edit-history version timeline
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Approval workflows before send, comment moderation (auto + manual), bulk publish / archive / delete, and an Ask AI agent that composes or sends with confirmation
Limits & Specs
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Poll duration: 1 hour to 30 days (default 7; or never auto-close)
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Reaction palette: 2–12 active emojis from a 14-emoji catalog
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Post edit window: 15 minutes after publish (fixed, not configurable)
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Voice recording length: 1–5 minutes (admin-configurable)
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Admin settings: ~70 toggles (composer, AI, signals, SMEs, media, notifications)
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Audience: Internal employees only (no external/public posting)
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Pricing: Licensed add-on — enabled per tenant by an admin
Use cases
Resources
FAQ
News Feed is the always-on company feed employees browse, discuss, react to, and acknowledge — the pull channel where day-to-day communication lives. Broadcasts & Alerts is the urgent push channel for time-critical messages that interrupt and demand immediate acknowledgement. Comms Hub is the orchestration layer that plans and schedules communications across channels (Broadcast, News Feed, Surveys, Recognitions, Newsletters) and reports on them together; News Feed posts sync into Comms Hub as one of those sources. Use News Feed for ongoing communication and discussion, Broadcasts for emergencies, and Comms Hub to coordinate campaigns spanning both.
News Feed is a licensed marketplace app. It is disabled by default and an administrator enables it per tenant from the Apps Marketplace — there is no automatic org-wide rollout.
Must-Read is an escalated Operational post that requires a persistent Acknowledge from recipients and has a mandatory expiry date. After the window closes, the post is automatically archived and drops off the active feed — it does not continue on as a standard Operational post. Social content can never be made Must-Read, so acknowledgement can't be forced on water-cooler chatter.
Every post is sent to Everyone in the business or scoped to one or more segments. Segment resolution supports groups and virtual segments like "My Direct Reports." An estimated audience size is shown before you publish. Who is allowed to post to Everyone is an admin policy (admins only, admins and leadership, or anyone).
Yes. Admins can enable or disable comments and the whole discussion layer, curate which of the 14 reactions are available (2–12), and auto-close discussions after an inactivity window. Users can report a comment; the report and reason are captured in an audit log, though it doesn't currently route to an admin review queue. Individual users can also mute a post to silence their own notifications without leaving the conversation.
News Feed's AI can auto-assign topics, suggest topics in the composer, retrieve the closest verified answer for a new Question, summarize long discussion threads, summarize poll results, route unanswered questions to subject-matter experts, and extract Risk/Issue/Idea/Question/Decision/Action-Item/Sentiment signals for admins. These are admin-controlled and most ship off by default — you turn on only what you want.
When an author or admin marks a comment as the Correct Answer on a Question post, News Feed projects it into a searchable knowledge base and generates an embedding for semantic retrieval. That verified answer surfaces through the feed's Verified-Answers-Only filter, powers in-app auto-answer suggestions, and is handed off to Ask AI so future questions can be answered from your company's own resolved Q&A.
Single-select, multi-select, and ranked-choice polls. Polls can be anonymous, results can be live or hidden until close, and duration runs from 1 hour to 30 days (default 7) — or set to never auto-close and close it manually.
