Product Update - November 09, 2026

Loop Processes That Hand Off to Service Desk and Tasks — automate service requests and team follow-ups with manager approval

Loop automations can now file a Service Desk request or assign a task to a teammate, and the run stays open until that ticket is resolved or closed, or that task is completed. Requests filed this way follow your existing Service Desk approval and routing rules, and a scheduled automation can now pause to ask a named teammate for information or a manager for approval. New starters for a Manager-approved Service Request, a New-hire Access Request and a Weekly Team Follow-up open as editable drafts, and people can see who a run is waiting on. A reviewer who rejects a step can record a reason that stays on the decision page and is not copied into notifications.

Use case: A new employee starts a New-hire Access Request, their manager approves it through Service Desk, the IT queue handles it, and the employee can see who it is waiting on until the ticket is resolved.

Available in: Loop → Automations, with Service Desk and Tasks

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Ask AI Tables and Charts in Microsoft Teams, Slack and Voice — AI answers with tables and charts in Microsoft Teams and Slack

People who ask Ask AI from Microsoft Teams or Slack now get the full answer in the reply, with its tables, key figures and link buttons, instead of a short summary. Teams shows tables and charts in the reply card, and in Slack a chart's numbers arrive as a table. In voice mode on the desktop, the same tables and charts appear in the conversation alongside the spoken answer, so figures that are hard to follow by ear can be read.

Use case: A regional HR lead asks Ask AI in Microsoft Teams for headcount by department and reads the table in the reply without opening another app.

Available in: Ask AI → Microsoft Teams, Slack, and voice mode on the desktop

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