Refund Processing

Steps

• Verify eligibility
  Check return policy: within return window, original receipt or proof of purchase, item condition matches policy. Note any exceptions.
• Match original payment method
  Refund to the same card / payment method used for the original purchase (PCI-DSS best practice + chargeback prevention). Cash refund only if original was cash.
• Check manager approval threshold
  Common thresholds: <$50 cashier authority, $50-$200 shift manager, >$200 store manager. Get override before processing if over your authority.
• Process in POS
  Use POS refund function (not negative sale). Scan return item if applicable. Have customer sign refund slip. Provide receipt copy.
• Update inventory & log
  Item returns to inventory at correct grade (see Returned Product Receiving SOP). Refund logged for daily reconciliation.