State Farm Select Service DRP Compliance Checklist
Use this checklist to verify a State Farm Select Service shop is meeting CCC ONE, I-CAR steel/aluminum welding, and certification tracking requirements before claims or audit issues surface.
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Overview
This checklist is for verifying whether a body shop participating in State Farm Select Service is meeting the operational and documentation requirements tied to the program. It walks the reviewer through shop identification, CCC ONE estimating platform use, I-CAR steel welding certification thresholds, I-CAR aluminum welding certification thresholds, certification currency tracking, and final deficiency sign-off.
Use it when you need a repeatable audit record for a single shop or a recurring review cycle. It is especially useful after technician turnover, when a shop starts performing aluminum structural repairs, when a software version changes, or when you need proof that all State Farm estimates in the last 30 days were written in CCC ONE. The checklist is also a good fit for onboarding and re-verification because it captures both current status and supporting documentation.
Do not use it as a substitute for repair procedures, estimating guidelines, or training records. It does not assess vehicle damage, repair quality, or claim settlement decisions. If the shop does not perform aluminum structural welding, that section should be marked not applicable rather than forced to pass. If a certification is expired, missing, or cannot be produced, treat it as a deficiency and document the corrective action and due date. The value of the template is in making compliance gaps visible before they become claim handling or network participation issues.
Standards & compliance context
- This checklist supports documentation practices commonly expected in insurer DRP oversight and quality control programs.
- The welding certification sections align with I-CAR training and credential verification practices used in collision repair compliance reviews.
- CCC ONE verification helps document estimating-system consistency for network claims handling and internal audit readiness.
- Expiration tracking and corrective-action sign-off support general quality management expectations found in ISO 9001-style audit processes.
- If your shop also follows internal safety or repair standards, use this checklist alongside the applicable manufacturer and program requirements rather than as a standalone authority.
General regulatory context for orientation only — verify current requirements with counsel or the relevant agency before relying on this template for compliance.
What's inside this template
Inspection Setup & Shop Identification
This section establishes who was reviewed, when the review happened, and how many active technicians were on staff so the rest of the audit has a clear baseline.
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Shop name and Select Service shop code
Enter the full legal shop name and the State Farm-assigned Select Service shop code.
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Inspection date and time
Record the date and time this compliance inspection is being conducted.
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DRP coordinator name conducting this inspection
Full name and title of the State Farm DRP coordinator or designee performing this audit.
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Total number of active production technicians on staff
Count all technicians currently employed and performing collision repair work. This number drives I-CAR welding certification thresholds.
CCC ONE Estimating Platform Compliance
This section confirms the shop is using the required estimating platform consistently and that recent State Farm estimates were created in the correct system.
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CCC ONE is the active estimating system used for all State Farm Select Service claims
Verify that CCC ONE — not Mitchell, Audatex, or any other platform — is being used to write all estimates submitted to State Farm under the Select Service program.
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CCC ONE workstation is operational and accessible to estimators
Confirm at least one active CCC ONE-licensed workstation or tablet is present, powered on, and accessible on the shop floor or estimating area.
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CCC ONE software version — confirm current version is installed
Record the CCC ONE version number displayed in the application. Verify it is not flagged as outdated by CCC.
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All State Farm estimates in the past 30 days were written in CCC ONE
Spot-check a minimum of 5 recent State Farm claim estimates to confirm all were generated in CCC ONE. Note any exceptions.
I-CAR Steel Welding Certification — Technician Thresholds
This section verifies that the shop has enough current steel welding credential coverage for its technician count and can produce the supporting records.
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At least one technician holds a current I-CAR Steel GMA (MIG) Welding Certification (WCS03 or equivalent)
Verify that at minimum one production technician holds a valid, non-expired I-CAR steel GMA welding certification. This is the baseline requirement regardless of shop size.
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Number of technicians holding current I-CAR steel welding certification
Count all technicians with a non-expired I-CAR steel welding certification on file. Compare against the total technician count recorded in Section 1 to verify threshold compliance.
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Steel welding certification threshold met relative to technician count
Based on the shop’s total technician count (Section 1) and the number of certified steel welders recorded above, confirm the required ratio/threshold per State Farm Select Service program requirements is satisfied.
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I-CAR steel welding certification records are on file and available for review
Physical or digital copies of current I-CAR steel welding certificates must be on file at the shop. Certificates must show technician name, certification type, and expiration date.
I-CAR Aluminum Welding Certification — Technician Thresholds
This section checks whether aluminum repair work is supported by current aluminum welding credentials and whether the threshold requirement is met.
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Shop performs aluminum structural welding repairs
Confirm whether this facility performs aluminum structural welding. If ‘No’, aluminum certification items below are N/A — document accordingly.
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At least one technician holds a current I-CAR Aluminum MIG Welding Certification (WCA03 or equivalent)
For shops performing aluminum structural repairs, verify at minimum one technician holds a valid, non-expired I-CAR aluminum welding certification.
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Number of technicians holding current I-CAR aluminum welding certification
Count all technicians with a non-expired I-CAR aluminum welding certification on file.
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Aluminum welding certification threshold met relative to technician count
Confirm the required ratio/threshold of I-CAR aluminum-certified technicians per State Farm Select Service program requirements is satisfied for this shop’s technician count.
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I-CAR aluminum welding certification records are on file and available for review
Physical or digital copies of current I-CAR aluminum welding certificates must be on file. Certificates must show technician name, certification type, and expiration date.
Certification Currency & Expiration Tracking
This section catches lapses before they become compliance failures by reviewing expiration status and the shop's tracking process.
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No I-CAR welding certifications on file are expired
Review all I-CAR welding certificates on file. Confirm zero expired certificates are being counted toward compliance thresholds.
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Shop maintains a certification expiration tracking log or system
Verify the shop uses a calendar, spreadsheet, or shop management system to proactively track I-CAR certification expiration dates and schedule renewals.
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Certifications expiring within the next 90 days — count
Record how many I-CAR welding certifications (steel or aluminum) are due to expire within 90 days. Any count above zero should trigger a renewal action plan.
Deficiencies, Corrective Actions & Sign-Off
This section turns findings into action by documenting deficiencies, assigning follow-up, and capturing management acknowledgment.
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Total number of deficiencies identified during this inspection
Count all items marked as non-compliant or failing during this checklist review.
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Summary of critical deficiencies and required corrective actions
Describe each critical deficiency found, the corrective action required, and the responsible party. Critical deficiencies (CCC ONE non-use, missing I-CAR certifications) must be resolved before the shop is considered compliant.
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Target date for corrective action completion
Record the agreed-upon deadline by which all identified deficiencies must be remediated.
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Shop manager acknowledgment — deficiencies and corrective actions reviewed
Shop manager or owner signature confirming they have reviewed all findings and agree to the corrective action plan.
How to use this template
- Enter the shop name, Select Service code, inspection date and time, reviewer name, and active production technician count before you begin the audit.
- Confirm that CCC ONE is the active estimating platform, the workstation is accessible, the installed version is current, and recent State Farm estimates were written in CCC ONE.
- Review technician certification records to verify at least one current I-CAR steel welding credential, and confirm the threshold is met for the current technician count.
- If the shop performs aluminum structural repairs, verify the current I-CAR aluminum welding credential, count certified technicians, and confirm the threshold is met.
- Check expiration dates, note any certifications expiring within 90 days, record deficiencies and corrective actions, and obtain shop manager acknowledgment before closing the inspection.
Best practices
- Verify CCC ONE usage against actual recent claim files, not just a verbal confirmation from the shop.
- Count active production technicians consistently using the same definition every time so threshold checks stay comparable.
- Record the exact certification title, issue date, and expiration date from the source document rather than relying on memory.
- Mark aluminum welding as not applicable only when the shop truly does not perform aluminum structural repairs.
- Treat expired or missing welding credentials as a deficiency that needs a named owner and due date.
- Capture supporting evidence, such as certification cards, logs, or screenshots, at the time of review so the audit trail is complete.
- Flag CCC ONE access problems separately from software-version issues because they create different operational risks.
What this template typically catches
Issues teams running this template most often surface in practice:
Common use cases
Frequently asked questions
What does this State Farm Select Service DRP Compliance Checklist cover?
This template checks the core items a DRP coordinator needs to confirm for a State Farm Select Service shop: CCC ONE usage, workstation readiness, current software version, and whether recent State Farm estimates were written in CCC ONE. It also verifies I-CAR steel and aluminum welding certification thresholds, expiration tracking, and sign-off on deficiencies and corrective actions. It is designed as an audit-ready checklist, not a repair estimate or claims worksheet.
Who should complete this checklist?
A DRP coordinator, shop manager, field rep, or other designated compliance reviewer should complete it. The person filling it out should be able to confirm estimating-system usage, review technician certification records, and validate whether threshold requirements are met. If the shop has multiple locations, each location should be reviewed separately unless your program rules say otherwise.
How often should this checklist be used?
Use it on a recurring audit cadence, such as monthly or quarterly, and also before onboarding, re-verification, or after a staffing change that could affect certification thresholds. It is especially useful when a shop adds or loses technicians, changes estimating systems, or has upcoming certification expirations. The right cadence depends on your internal DRP oversight process and the shop's risk profile.
Does this template replace State Farm program requirements or I-CAR rules?
No. It is a verification tool that helps you document whether the shop appears to meet the applicable program expectations and training requirements. You should still refer to the current State Farm Select Service standards, I-CAR certification guidance, and any shop-specific agreement terms. This checklist helps capture evidence, but it does not override the source requirements.
What are the most common mistakes this checklist helps catch?
Common misses include using a different estimating platform for some claims, an offline or inaccessible CCC ONE workstation, expired welding credentials, or no proof that certifications are being tracked before they lapse. Another frequent issue is counting technicians incorrectly when checking threshold-based certification requirements. The checklist also helps surface missing corrective-action owners and due dates.
How do I customize this template for my operation?
You can add fields for shop location, reviewer role, claim file references, photo attachments, or internal escalation contacts. Many teams also add a notes field for exceptions, a follow-up status field, and a document checklist for certification cards or transcripts. Keep the core threshold questions intact so the audit remains comparable over time.
Can this checklist be used with other systems or workflows?
Yes. It can be paired with a document repository, a task tracker, or a quality management system to store evidence and route corrective actions. Many teams link it to a recurring audit workflow so expiring certifications trigger reminders before the 90-day window closes. It also works well as a PDF, form, or database-backed inspection record.
What should I do if a deficiency is found?
Record the deficiency clearly, identify whether it is critical, assign a corrective action, and set a realistic completion date. If the issue affects program compliance, such as missing required certification or non-use of CCC ONE for State Farm claims, escalate it through your internal process immediately. The goal is to document the gap and the fix, not just note that a problem exists.
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