Introducing User Engagement Features for Your Intranet Launch & Beyond

Introducing User Engagement Features for Your Intranet Launch & Beyond

Getting employees to actually use a new intranet is one of the hardest parts of any rollout. Per Social Edge Consulting, while 91% of organizations operate an intranet, nearly a third of employees never log in — and those who do average just six minutes per day on intranet tools, per SWOOP Analytics. MangoApps addresses this directly with two features built specifically to drive adoption from day one: Personalized Recommendations and an Out-of-the-Box Department Page. Both are available now and require minimal setup.

When you implement new employee engagement software, it can be hard to get your users engaged, especially when it comes to some of the deeper features and functionality.

To that end, we have built a number of new features aimed at helping you get your users off the ground with the platform as quickly as possible. Our hope is that these features will make things easier to find and, where relevant, give people a nudge in the right direction.

Ultimately, these functions will help increase adoption, drive engagement and take some of the work off new customers' shoulders.

Personalized Recommendations

With a recent update, we have added actionable and personalized recommendations for network admins and users.

When enabled, users will get actionable and personalized recommendations based on settings and site usage. These are aimed at increasing adoption, driving engagement and improving the findability of information using proven best practices. IDC estimates employees spend 2.5 hours per day searching for information — a problem that targeted, role-based recommendations are designed to reduce from the moment someone logs in.

• Recommendations for admins may include things like create a campaign, post about the Mango Recorder app or create a survey.
• Recommendations for end users may include turning on the weekly email digest, recognizing a coworker or adding hashtags to files.
• Admins and users can choose to follow a recommendation by taking the recommended action right from the prompt. If the user declines a recommendation, then that recommendation will not be made for them again. They can still access their declined recommendations from a declined list, however, if they change their mind.
• Admins have complete control over which recommendations to have available in their network for end users, if any.

These suggestions help admins make the most of MangoApps' features by encouraging end users to come to the platform often. It encourages users to become more active, resulting in a great user experience.

It's worth noting that these recommendations are not a one-time onboarding nudge. They function as an ongoing AI engine that continuously surfaces the right content and actions for each employee role — connecting to MangoApps' broader AI assistant capabilities across the modern intranet platform. OU Health, for example, achieved 87% workforce engagement within a few months of launching a branded employee app built on MangoApps, per the MangoApps OU Health case study.

The same recommendations engine is also accessible to the 80% of the global workforce without a desk, per Emergence Capital. Frontline employees can reach their personalized recommendations on personal iOS or Android devices — no corporate email address or VPN required — so the adoption lift extends well beyond office workers.

Getting Started with Personalized Recommendations

• Who should enable this first? Network admins, as they control which recommendations surface for end users and can tailor the list to their organization's priorities.
• How do I enable it? Navigate to your network admin settings and toggle on Personalized Recommendations. From there, select which recommendation types are available to end users.
• What's the expected impact? Customers who activate recommendations early in their rollout report faster time-to-first-action for new users and higher return visit rates. For context, CVS achieved 90% frontline adoption within the first six months on a modern intranet platform — a benchmark that illustrates what consistent, role-relevant prompting can deliver.

Out-of-the-Box Department Page

MangoApps 16.0 comes with direct access to all department sites on your intranet through an Out-of-the-Box Ready to Use Department page.

• This department page is a list of all of the departments with public pages on your site, as well as private departments you are a member of, and all of their subpages.
• The list of departments is in alphabetical order.
• Users can click on the department name or thumbnail to visit the department's pages or click on any of the pages listed and go directly to that page.
• It takes just seconds to set up.

This helps existing users who may not be very familiar with the site more likely to be able to navigate to what they're looking for. We think having this page readily available for our customers will help increase traffic and the ability for their users to self-serve and have a positive experience using the platform.

Traditional intranets can take months to deploy, strain IT teams, and deliver static content that becomes stale quickly. The Out-of-the-Box Department Page is one deliberate counter to that pattern: it is pre-built, alphabetically organized, and live in minutes — no custom development required.

At MangoApps, we pride ourselves on delivering the best service to our clients throughout the entire onboarding and implementation process. And this is one more out-of-the-box feature we're providing to help customers get the MangoApps platform up and running quickly, with virtually no effort. You can explore how the company portal ties these department pages into a unified employee destination.

Getting Started with the Department Page

• Who should set this up first? Any admin managing a network with multiple departments — especially organizations where employees frequently say they can't find the right team's resources.
• How do I enable it? The Department Page is available out of the box in MangoApps 16.0. Admins can activate and configure it from the Pages section of the admin console in seconds.
• What's the expected impact? Per Social Edge Consulting, only 13% of employees use their intranet daily. A clearly navigable department directory lowers the friction that keeps the other 87% from returning. Pair it with Personalized Recommendations to give users both a map and a guide.

How Do These Features Compare to Other Intranet Platforms?

Most intranet platforms offer some form of navigation and notifications, but few combine AI-driven personalization with a zero-configuration department directory in a single, unified platform. MangoApps has been recognized in the ClearBox Consulting's 2026 Intranet and Employee Experience Platforms Report and included in a leading research firm's evaluation of intranet platforms — signals that the approach to employee engagement here is measured against industry standards, not just internal benchmarks.

For organizations evaluating options, the practical differentiators are: no email or VPN required for frontline access, admin-controlled recommendation governance, and a department page that requires no IT involvement to launch. Low intranet engagement carries real cost — replacing a single frontline employee runs $4,400–$15,000 on average — which means the ROI case for features that move daily active usage from 13% toward industry-leading benchmarks is straightforward.

What Should I Do After Enabling These Features?

Once Personalized Recommendations and the Department Page are live, the next steps that drive sustained employee engagement are:

1. Audit your department pages — make sure each department has a current, public-facing page so the directory is useful from day one. The webpage builder makes it easy to update or create pages without developer help.
2. Review the admin recommendation list — disable any recommendations that don't apply to your organization's current priorities to keep prompts relevant.
3. Measure return visits at 30 and 60 days — compare daily active users before and after enabling both features. Use that data to make the case for expanding your intranet investment.
4. Extend to frontline teams — if your workforce includes deskless employees, confirm mobile access is configured so the 80% of workers without a desk, per Emergence Capital, can benefit from the same features.
5. Explore the broader engagement toolkit — features like surveys, recognition, and campaigns (all surfaced through recommendations) compound the adoption gains. The 2026 Internal Communications Trends eBook covers how leading organizations sequence these tools for maximum impact.

Already a MangoApps customer? Check out the MangoApps Customer Portal for more details.

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