Intranet News Article
An intranet news article page for publishing a single announcement with a headline, summary, body, supporting details, FAQ, and a clear next step. Use it to keep employees informed without sending them to email threads or scattered updates.
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Overview
This intranet news article template is a single-page announcement format for publishing one update with a headline, summary, body, supporting details, FAQ, and a clear next step. It is designed for news that employees need to read, understand, and act on, such as policy changes, launches, leadership messages, event notices, or operational updates.
Use it when the content is timely, audience-specific, and better presented as a news page than as a wiki or evergreen reference. The structure supports progressive disclosure: readers can scan the headline and summary first, then expand into the body and supporting details if they need more context. The FAQ section helps answer the most likely follow-up questions without forcing people to search elsewhere.
Do not use this template for long-lived procedures, role directories, or multi-step workflows that belong on a content page or knowledge base article. It is also not the right fit for a news stream with many related posts; in that case, create a landing page or news hub and link to individual articles. The template works best when the page_type is news and the CTA points to a concrete next step, such as reviewing a policy, registering for an event, or visiting a related resource.
Standards & compliance context
- Keep the page aligned with WCAG 2.1 AA by using clear headings, readable contrast, and link text that describes the destination.
- If the article references a policy or procedure, link to the authoritative source rather than copying controlled language into the news page.
- For HR, benefits, or regulated updates, route the article through the required review and approval process before publishing.
- Avoid including personal data, confidential case details, or employee-specific information in a public-facing intranet news page.
- If the update has legal or regulatory implications, state the effective date and direct readers to the official policy owner or compliance contact.
General regulatory context for orientation only — verify current requirements with counsel or the relevant agency before relying on this template for compliance.
What's inside this template
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How to use this template
- 1. Set the page title, summary, and publish date so the article immediately tells readers what changed and why it matters.
- 2. Write the body in short sections that cover the context, the impact on employees, and any deadlines or required actions.
- 3. Add supporting details such as links, attachments, or related pages so readers can verify the update without leaving the intranet.
- 4. Fill in the FAQ with the most likely questions about scope, timing, ownership, and exceptions before the article goes live.
- 5. Choose a CTA label that reflects the next step, then route readers to the policy page, registration form, or resource hub they need.
- 6. Review the page after publication to confirm the article still matches the current status and archive or update it when the news is no longer current.
Best practices
- Lead with the change in the headline, not a generic topic label, so employees know whether the article affects them.
- Put the action item in the first screenful of the page so readers do not have to scroll to find what to do next.
- Use the supporting details section for facts, dates, and links, and keep the summary short enough to scan on mobile.
- Write the FAQ from real employee questions, especially around eligibility, timing, exceptions, and where to get help.
- Link back to the relevant department or company landing page so the article fits into a hub-and-spoke navigation model.
- Archive or relabel outdated news quickly, because stale announcements create trust problems and clutter search results.
- Use plain language and descriptive link text so the page stays accessible and easy to understand for all audiences.
What this template typically catches
Issues teams running this template most often surface in practice:
Common use cases
Frequently asked questions
When should I use an intranet news article instead of a wiki page or announcement?
Use this template when you need to publish a time-bound update that employees should read once and act on, such as a policy change, launch, event, or leadership note. It is better than a wiki page when the content is meant to be consumed as news rather than maintained as reference material. If the content will be updated repeatedly or used as an evergreen process guide, a wiki or content page is usually a better fit.
How often should news articles be published on an intranet?
Publish on a cadence that matches the organization’s communication needs, but keep the page reserved for meaningful updates rather than routine noise. A healthy news stream usually includes launches, milestones, operational changes, and important reminders. Too many low-value posts make employees ignore the feed, which is one of the classic intranet usability problems.
Who should own and publish an intranet news article?
Ownership usually sits with communications, HR, internal comms, or the department that is announcing the change, with an editor or approver if needed. The author should be the person closest to the facts, while the page owner ensures the headline, summary, and next step are clear. For role-based or department-specific news, use a {{team_name}} or department placeholder so the template can be reused across groups.
What should be included in the supporting details section?
Include the context readers need to understand what changed, who is affected, when it takes effect, and what action they should take. Add links to related pages, policy documents, or resources if the news points to a deeper workflow. Keep the article scannable so employees can find the answer quickly without reading a long wall of text.
How do I customize this template for different site types?
This template works best on a company or department site, but it can also support a team or project site when the audience is narrow. Customize the headline, summary, and CTA to match the audience’s role and the page_type you are publishing. If the page is part of a hub-and-spoke structure, link it back to the relevant landing page or resource hub.
Does this template support accessibility and WCAG 2.1 AA expectations?
Yes, if you keep the article structured with clear headings, descriptive links, and readable contrast. Avoid embedding critical information only in images, and make sure the CTA label describes the destination or action. For audience-restricted pages, use plain language and keyboard-friendly navigation so employees can access the content without barriers.
What are the most common mistakes when publishing news on an intranet?
The most common mistake is writing a vague headline that does not tell readers why the article matters. Another is burying the action step at the end or not including one at all, which leaves the page without a clear purpose. Overloading the article with background details can also hide the actual update and reduce readership.
How does this compare with sending the update by email or chat?
Email and chat are good for immediate distribution, but they are poor as a lasting source of truth. This template creates a page employees can return to later, search for, and link from other intranet pages. It also supports a cleaner knowledge trail than ad-hoc messages scattered across inboxes and channels.
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