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Intranet Governance Roles and Responsibilities Matrix

A five-page intranet governance reference with a worked decision-rights matrix, publishing handoffs, content lifecycle guidance, and role-based escalation examples. Use it to clarify who owns, reviews, approves, and administers intranet content.

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Overview

Intranet Governance Roles and Responsibilities Matrix is a five-page site template for documenting how intranet content and platform decisions are made. Its fictional Northstar Services example introduces the operating principle that decision authority follows accountability: authors prepare changes, content owners are accountable for accuracy and audience, moderators apply discussion rules, and administrators manage the platform and access controls. The worked decision-rights matrix, publishing handoffs, content lifecycle guidance, and role-based escalation examples turn that principle into a reference people can use while planning or reviewing a change.

Use the template when launching or resetting governance for a company, department, team, or knowledge-base site; when page owners are unclear about who reviews changes; or when routine questions keep escalating to platform administrators. Assign an accountable owner to each governance page, replace fictional workflows with verified local processes, and link to the actual request forms, policies, and support routes. Make the escalation path explicit for cross-team impact, specialist review, disputed ownership, and platform-wide changes.

This is a governance reference, not a live approval workflow, access-control configuration, or legal policy. Do not use it as a substitute for records-management, privacy, security, accessibility, or regulatory review. It is also not a full intranet strategy or information architecture: keep navigation and role guidance focused, and create separate operational procedures where detailed instructions or formal approvals are required. Review the pages whenever roles, platform behavior, or publishing processes change, and set a recurring review date so the examples do not become stale.

Standards & compliance context

Treat the matrix as operational guidance, not evidence of compliance or a substitute for organization-specific legal, privacy, security, or records-management review.
Have the appropriate policy owner validate retention, approval, and content-retirement guidance against applicable records-management requirements.
For audience-restricted governance pages, verify access permissions and test the experience against WCAG 2.1 AA accessibility expectations.
Keep platform-administration responsibilities separate from content approval so access-control changes follow the organization’s security process.

General regulatory context for orientation only — verify current requirements with counsel or the relevant agency before relying on this template for compliance.

What's inside this template

Governance Home

Make intranet decisions with clear ownership
A working reference for the people who create, own, review, and administer Northstar Services’ intranet. Fictional sample context: Northstar Services uses role-based ownership so routine work stays close to the content and higher-impact decisions reach the right approver.
The operating principle
Decision authority follows accountability The person doing the work is not automatically the person who owns or approves it. Authors prepare changes; content owners are accountable for accuracy and audience; moderators manage discussion within agreed rules; administrators manage the platform and its access controls. Keep a decision with the closest accountable role. Add a review handoff when a change affects another team, requires specialist judgment, or changes platform-wide behavior.
Go to the right reference
Use the page that matches the decision in front of you. Roles and decision rights Check who owns, reviews, and approves common decisions. Publishing workflow Follow a draft through review, release, and handoff. Content lifecycle Decide whether to maintain, update, or retire a page. Escalation and cadence Route unresolved ownership, access, or accuracy questions.
Worked examples: who decides?
Illustrative Northstar Services assignments. Use the role matrix for the full decision boundaries. Decision Accountable role Approval or handoff Create a new team section Intranet administrator Confirm affected content owners and navigation impact before changing shared structure. Correct a routine team-page typo Content owner Author makes the edit; owner verifies the correction and publication permission. Publish an announcement with specialist implications Route relevant claims to the appropriate specialist reviewer before authorized publication. Retire an outdated procedure page Confirm the page is no longer needed; coordinate redirects or access changes with the administrator.

Roles and Decision Rights

Know which role holds the decision
A practical distinction for everyday work In this Northstar Services example, doing means preparing or carrying out a change; owning means being accountable for a page’s purpose, audience, and accuracy; approving means authorizing a decision within a defined boundary; and administering means operating the platform, structure, and access controls. One person may hold more than one role, but the responsibility should still be clear for each decision.
Worked responsibility matrix
R = performs the work; A = accountable decision owner; C = consulted before the decision; I = informed after the decision. Assignments are fictional examples. Decision or activity Intranet administrator Content owner Author Moderator Set platform access rules and administer permissions A / R C I Create or change shared site structure Maintain accuracy and audience of an owned page A R Draft and submit a routine content change Approve specialist-sensitive claims A; obtains specialist review R; routes for review Moderate comments under agreed participation rules Retire a page and coordinate platform changes R for platform changes A for content disposition
Decision boundary at a glance
If a change crosses a boundary, pause and make the handoff explicit. Example Correct an outdated team-page link Change shared navigation or publish a cross-team claim Content owner Confirms the page remains accurate Coordinates affected owners or reviewer input Administrator Supports only if a platform permission is needed Reviews platform-wide structure or access impact Release decision Authorized publisher releases under local permissions Release follows the required owner and specialist approvals
Ownership questions
Resolve the decision, not just the edit. Who resolves conflicting edits to an owned page? The content owner decides which wording serves the page’s audience and purpose. If the disagreement concerns specialist accuracy or affects another team, the owner seeks that reviewer’s input before the authorized publisher releases the change. Who decides when a page should be retired? The content owner decides whether the content is still needed and accurate. The administrator coordinates any platform-level removal, access, or navigation change. Can an author publish their own draft? Only when the organization’s permissions and the content owner’s process authorize it. Otherwise, the author submits the draft to the owner or authorized publisher.

Publishing Workflow

Move a draft to publication with a clear handoff
Use a proportionate review for the audience and impact. Before a change is released, confirm who it is for, who owns it, whether the facts and links are current, and whether the reviewer has authority for the subject. Routine changes can take a short path; cross-team or specialist-sensitive material needs an explicit review handoff. Northstar Services example: an author updates a service-process page, the content owner checks the instructions and audience, a relevant specialist reviews a disputed technical claim, and an authorized publisher releases the approved version.
Sample handoff: draft to release
Each step ends with a decision or a named next role. Prepare the draft The author states the audience and purpose, checks links and source material, and marks any unresolved claim for review. Verify ownership and accuracy The content owner confirms the page still serves its audience and checks the proposed change against the owner’s trusted source. Obtain specialist input when needed If the change makes a claim outside the owner’s expertise or affects another team, the owner routes that specific question to the relevant specialist. Release and record the next review point An authorized publisher releases the approved change and records the decision and a useful review trigger in the content record.
Handoff and return path
A clear return path prevents silent edits or stalled drafts. Handoff Decision owner What is checked If changes are requested Author to content owner Content owner Purpose, audience, accuracy, links, and readiness Owner returns specific corrections to the author. Content owner to specialist reviewer Relevant specialist on the question referred Accuracy of the referred specialist claim Owner resolves comments with the author and resubmits if needed. Approved draft to publisher Authorized publisher under local permissions Required approvals are recorded and the right version is ready Publisher returns the draft to the owner if approval or version is unclear. Published change to affected owners Material changes are visible to the teams that rely on the page Owner corrects or clarifies the update and informs affected readers as appropriate.
When the workflow does not fit
The page has no clear owner. What now? Do not treat an unassigned author as the owner. Route the page to the governance lead or the role that assigns ownership, and hold material changes until an accountable owner is identified. The owner and reviewer disagree on wording. Record the specific point in dispute and the source each person is using. The owner keeps accountability for the page; the relevant specialist decides the accuracy question within their expertise. Escalate unresolved cross-team impact through the governance route. An author wants a change outside their authority. The author submits the proposed change and its reason to the content owner. Platform access, shared structure, and publication permissions remain with the roles assigned those decisions.

Content Lifecycle and Review

Keep useful content current
Content stewardship means maintaining a page while it serves a real audience, then updating, archiving, or removing it when its purpose changes.
The lifecycle decision
Create, maintain, review, update, archive, or remove The content owner remains accountable for whether a page is useful and accurate. A review can be triggered by a process change, a broken link, a reader question, a change in ownership, or a scheduled check set by the organization. At each review, choose an outcome: keep as-is, update, archive for reference, or remove. If the page supports another team’s work, involve that team before changing its availability.
Worked example: team procedure page
A fictional Northstar Services example; the trigger, not an assumed calendar interval, prompts the review. Review trigger Owner action Disposition A team reports that a linked process has changed Content owner checks the procedure against the current process source and asks the process owner to confirm disputed steps. Update the page, check the affected links, and tell dependent teams what changed. A link no longer opens Content owner verifies whether the destination moved or the reference is obsolete. Replace the link with a verified destination or remove the reference. The team no longer uses the procedure Content owner confirms the change with affected users and checks whether the page is still needed for reference. Archive or remove the page; coordinate access and navigation changes with the administrator. The named owner changes roles Governance lead or designated ownership role assigns a successor. Transfer ownership before the next substantive review.
Run a useful content review
Confirm purpose and audience Check that the page still answers a real reader task and identify the teams that rely on it. Verify facts, links, and ownership Compare key claims with their trusted sources, test links, and confirm an accountable content owner. Choose a disposition Keep, update, archive, or remove the page. Involve the administrator when the decision changes access or shared navigation. Communicate material changes Tell affected teams what changed when it alters a process, destination, or decision they rely on.

Escalation and Governance Cadence

Escalate when authority or impact changes
Start with the accountable owner; add the role that can decide the unresolved question. Resolve a routine correction with the content owner. Escalate when ownership is missing, specialist accuracy is disputed, access affects more than the requester, or a change alters shared platform structure. State the decision needed and the impact so the next role can act. In the Northstar Services example, escalation is role-based. The organization supplies the actual contact route and any urgent-response process.
Example escalation routes
These are role destinations, not named contacts or response-time promises. Situation First role to contact Escalate to Decision to resolve No one is accountable for a frequently used page Governance lead or designated ownership role Relevant department lead Assign an owner and confirm the page’s intended audience. Two teams publish conflicting instructions Content owners for the affected pages Governance lead; relevant specialist if accuracy is disputed Identify the trusted source and agree which instruction should be maintained. A reader reports an access concern Intranet administrator The role responsible for access approval Check the permission boundary and decide whether access should change. A proposed change affects shared navigation or platform behavior Governance lead and affected content owners Assess the platform impact and agree the ownership and rollout decision.
Make an escalation actionable
Use this sequence when the first owner cannot resolve the issue. Summarize the issue Name the page or decision, describe the observed problem, and state who or what is affected. Ask the accountable owner Request a specific decision or correction from the content owner, administrator, or moderator responsible for that area. Route the unresolved question If the issue crosses authority or expertise, involve the governance lead, relevant specialist, or access-approval role that can decide it. Record and share the outcome Capture the decision, accountable role, and any follow-up action; inform affected owners when their content or readers are impacted.
Keep governance lightweight and useful
Review recurring issues, not meetings for their own sake. The governance lead can review repeated ownership gaps, returned drafts, unresolved access questions, and lifecycle follow-ups as part of the organization’s existing operating rhythm. Bring a specific decision list: issue, affected pages or teams, accountable role, decision needed, and follow-up owner. Use the review to assign missing owners, clarify a confusing decision boundary, or update guidance that no longer matches practice. Record decisions where content owners can find them.

How to use this template

Assign a governance owner and identify the role accountable for keeping each of the five reference pages accurate.
Replace the Northstar Services examples with your role names, site_type, page types, real publishing handoffs, and working links to policies or request routes.
Review every decision-rights example with content owners, platform administrators, and any relevant communications, legal, privacy, or security specialists.
Publish the pages in a clear hub-and-spoke navigation structure, linking from the governance home to the role, publishing, lifecycle, and escalation references.
Walk page authors and owners through a realistic change request, confirming who prepares it, who reviews it, who approves it, and who administers any platform change.
Set a review date and escalation contact for each page, then update the guidance after organizational, policy, or platform changes.

Best practices

Distinguish the person who edits a page from the role accountable for its accuracy and audience.
Write decision examples as observable handoffs, naming who submits, reviews, approves, publishes, and handles the result.
Specify when cross-team impact or specialist judgment triggers a review instead of routing every routine edit through a central approver.
Give each governance page a named role owner and a review date that readers can verify.
Link to the authoritative policy or request form rather than duplicating instructions that may change independently.
Test the escalation examples with a realistic disputed-owner or platform-wide-change scenario before rollout.
Keep the governance home concise and use its quick links to route readers to the detailed reference they need.
Check page permissions and keyboard navigation before publishing audience-restricted governance guidance.

What this template typically catches

Issues teams running this template most often surface in practice:

Authors assume that edit permission also gives them authority to approve the content.

A department page has no accountable content owner or backup role.

Cross-team changes are published without review by affected content owners.

Routine updates are escalated to administrators even when the decision belongs to the content owner.

The stated escalation route points to an outdated form or an unmonitored team.

Lifecycle guidance names no review date, retirement trigger, or owner for aging pages.

A long governance explanation buries the decision readers need instead of linking to a focused reference page.

Platform access and content approval are conflated, leaving security responsibilities unclear.

Common use cases

Department page owner

A department content owner uses the decision-rights matrix to determine whether a routine accuracy edit can be made directly or needs review because it affects another audience. The publishing handoff clarifies who prepares and publishes the change.

Internal communications publisher

A communications publisher consults the workflow before releasing an intranet announcement, checking the designated content owner and required specialist review. The governance pages should link to the organization’s actual editorial calendar and submission route.

Healthcare administration knowledge owner

A knowledge owner uses lifecycle guidance to schedule reviews of internal operational pages and identify who can confirm the guidance remains current. Clinical, privacy, and records-related content still needs review through the organization’s established specialist processes.

Digital workplace administrator

An administrator uses the role boundaries to separate platform configuration and access controls from content ownership and editorial approval. Cross-site or platform-wide changes can be escalated through the documented governance route.

Public-sector intranet governance lead

A governance lead adapts the sample handoffs to clarify ownership across departments and point readers to authoritative records, accessibility, and policy guidance. Local specialists must validate the organization’s specific obligations before publication.

Frequently asked questions

What does this intranet governance template cover?

It organizes governance guidance across five pages, including roles and decision rights, publishing handoffs, content lifecycle, and escalation examples. The sample uses fictional Northstar Services and distinguishes authors, content owners, moderators, and administrators. Adapt the examples to your own site_type, page types, approval paths, and policies.

Who should own and maintain the governance pages?

A digital workplace or intranet governance lead is a practical accountable owner, with page-level owners assigned for each topic. Content owners should verify the accuracy of their guidance, while an intranet administrator maintains platform and access-control instructions. Name a backup role so reviews do not stop when one person is unavailable.

How often should governance content be reviewed?

Set a review cadence based on how quickly the underlying process changes; quarterly review is a useful starting point for role and publishing guidance. Review sooner after a platform change, organizational restructure, policy update, or repeated escalation. Record the next review date and route overdue or disputed content to the governance owner.

Does this template satisfy a legal or regulatory requirement?

No template by itself establishes compliance or replaces legal, records-management, privacy, or security advice. Use the pages to document who is responsible for reviews and decisions, then have the appropriate specialists validate requirements for your organization and jurisdiction. Link to authoritative internal policies rather than copying rules that may change.

How should we handle a decision that crosses teams or is disputed?

Keep routine accuracy decisions with the accountable content owner, and add review when a change affects another audience, requires specialist judgment, or changes platform-wide behavior. State the escalation owner and the information needed to resolve the issue, such as the affected page, audience, proposed change, and deadline. Avoid treating an author’s ability to edit as approval authority.

What should we customize before publishing the sample?

Replace the fictional Northstar Services context with your organization’s role names, governance owner, publishing workflow, escalation route, and links to real policies or supporting pages. Check each decision example against how your intranet actually works, including permissions and approval steps. Remove any sample route or link that does not exist in your site.

Can this template connect to our intranet tools and workflows?

The pages provide a reference structure; integrations depend on the platform and components available in your tenant. Link to real request forms, content inventories, editorial calendars, policy pages, or support channels where they are maintained. Do not imply that a handoff is automated unless the connected workflow has been configured and tested.

How is this different from an informal governance document?

A page-based reference places decision rights and publishing guidance in the intranet context where authors and owners can find them. The worked examples make role boundaries and escalation paths easier to apply than a list of titles alone. It still needs an assigned owner, review cadence, and working links; otherwise, it can become another stale reference.

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Rolled out to every employee at AutoZone (125,000), PetSmart (50,000+), A.S. Watson and Raley's (20,000) — and at larger retailers we are not permitted to name.

5 pages Governance Home Roles and Decision Rights Publishing Workflow Content Lifecycle and Review Escalation and Governance Cadence

Governance Home Make intranet decisions with clear ownership A working reference for the people who create, own, review, and administer Northstar Services’ intranet. Fictional sample context: Northstar Services uses role-based ownership so routine work stays close to the content and higher-impact decisions reach the right approver. The operating principle Decision authority follows accountability The person doing the work is not automatically the person who owns or approves it. Authors prepare changes; content owners are accountable for accuracy and audience; moderators manage discussion within agreed rules; administrators manage the platform and its access controls. Keep a decision with the closest accountable role. Add a review handoff when a change affects another team, requires specialist judgment, or changes platform-wide behavior. Go to the right reference Use the page that matches the decision in front of you. Roles and decision rights Check who owns, reviews, and approves common decisions. Publishing workflow Follow a draft through review, release, and handoff. Content lifecycle Decide whether to maintain, update, or retire a page. Escalation and cadence Route unresolved ownership, access, or accuracy questions. Worked examples: who decides? Illustrative Northstar Services assignments. Use the role matrix for the full decision boundaries. Decision Accountable role Approval or handoff Create a new team section Intranet administrator Confirm affected content owners and navigation impact before changing shared structure. Correct a routine team-page typo Content owner Author makes the edit; owner verifies the correction and publication permission. Publish an announcement with specialist implications Route relevant claims to the appropriate specialist reviewer before authorized publication. Retire an outdated procedure page Confirm the page is no longer needed; coordinate redirects or access changes with the administrator. Roles and Decision Rights Know which role holds the decision A practical distinction for everyday work In this Northstar Services example, doing means preparing or carrying out a change; owning means being accountable for a page’s purpose, audience, and accuracy; approving means authorizing a decision within a defined boundary; and administering means operating the platform, structure, and access controls. One person may hold more than one role, but the responsibility should still be clear for each decision. Worked responsibility matrix R = performs the work; A = accountable decision owner; C = consulted before the decision; I = informed after the decision. Assignments are fictional examples. Decision or activity Intranet administrator Content owner Author Moderator Set platform access rules and administer permissions A / R C I Create or change shared site structure Maintain accuracy and audience of an owned page A R Draft and submit a routine content change Approve specialist-sensitive claims A; obtains specialist review R; routes for review Moderate comments under agreed participation rules Retire a page and coordinate platform changes R for platform changes A for content disposition Decision boundary at a glance If a change crosses a boundary, pause and make the handoff explicit. Example Correct an outdated team-page link Change shared navigation or publish a cross-team claim Content owner Confirms the page remains accurate Coordinates affected owners or reviewer input Administrator Supports only if a platform permission is needed Reviews platform-wide structure or access impact Release decision Authorized publisher releases under local permissions Release follows the required owner and specialist approvals Ownership questions Resolve the decision, not just the edit. Who resolves conflicting edits to an owned page? The content owner decides which wording serves the page’s audience and purpose. If the disagreement concerns specialist accuracy or affects another team, the owner seeks that reviewer’s input before the authorized publisher releases the change. Who decides when a page should be retired? The content owner decides whether the content is still needed and accurate. The administrator coordinates any platform-level removal, access, or navigation change. Can an author publish their own draft? Only when the organization’s permissions and the content owner’s process authorize it. Otherwise, the author submits the draft to the owner or authorized publisher. Publishing Workflow Move a draft to publication with a clear handoff Use a proportionate review for the audience and impact. Before a change is released, confirm who it is for, who owns it, whether the facts and links are current, and whether the reviewer has authority for the subject. Routine changes can take a short path; cross-team or specialist-sensitive material needs an explicit review handoff. Northstar Services example: an author updates a service-process page, the content owner checks the instructions and audience, a relevant specialist reviews a disputed technical claim, and an authorized publisher releases the approved version. Sample handoff: draft to release Each step ends with a decision or a named next role. Prepare the draft The author states the audience and purpose, checks links and source material, and marks any unresolved claim for review. Verify ownership and accuracy The content owner confirms the page still serves its audience and checks the proposed change against the owner’s trusted source. Obtain specialist input when needed If the change makes a claim outside the owner’s expertise or affects another team, the owner routes that specific question to the relevant specialist. Release and record the next review point An authorized publisher releases the approved change and records the decision and a useful review trigger in the content record. Handoff and return path A clear return path prevents silent edits or stalled drafts. Handoff Decision owner What is checked If changes are requested Author to content owner Content owner Purpose, audience, accuracy, links, and readiness Owner returns specific corrections to the author. Content owner to specialist reviewer Relevant specialist on the question referred Accuracy of the referred specialist claim Owner resolves comments with the author and resubmits if needed. Approved draft to publisher Authorized publisher under local permissions Required approvals are recorded and the right version is ready Publisher returns the draft to the owner if approval or version is unclear. Published change to affected owners Material changes are visible to the teams that rely on the page Owner corrects or clarifies the update and informs affected readers as appropriate. When the workflow does not fit The page has no clear owner. What now? Do not treat an unassigned author as the owner. Route the page to the governance lead or the role that assigns ownership, and hold material changes until an accountable owner is identified. The owner and reviewer disagree on wording. Record the specific point in dispute and the source each person is using. The owner keeps accountability for the page; the relevant specialist decides the accuracy question within their expertise. Escalate unresolved cross-team impact through the governance route. An author wants a change outside their authority. The author submits the proposed change and its reason to the content owner. Platform access, shared structure, and publication permissions remain with the roles assigned those decisions. Content Lifecycle and Review Keep useful content current Content stewardship means maintaining a page while it serves a real audience, then updating, archiving, or removing it when its purpose changes. The lifecycle decision Create, maintain, review, update, archive, or remove The content owner remains accountable for whether a page is useful and accurate. A review can be triggered by a process change, a broken link, a reader question, a change in ownership, or a scheduled check set by the organization. At each review, choose an outcome: keep as-is, update, archive for reference, or remove. If the page supports another team’s work, involve that team before changing its availability. Worked example: team procedure page A fictional Northstar Services example; the trigger, not an assumed calendar interval, prompts the review. Review trigger Owner action Disposition A team reports that a linked process has changed Content owner checks the procedure against the current process source and asks the process owner to confirm disputed steps. Update the page, check the affected links, and tell dependent teams what changed. A link no longer opens Content owner verifies whether the destination moved or the reference is obsolete. Replace the link with a verified destination or remove the reference. The team no longer uses the procedure Content owner confirms the change with affected users and checks whether the page is still needed for reference. Archive or remove the page; coordinate access and navigation changes with the administrator. The named owner changes roles Governance lead or designated ownership role assigns a successor. Transfer ownership before the next substantive review. Run a useful content review Confirm purpose and audience Check that the page still answers a real reader task and identify the teams that rely on it. Verify facts, links, and ownership Compare key claims with their trusted sources, test links, and confirm an accountable content owner. Choose a disposition Keep, update, archive, or remove the page. Involve the administrator when the decision changes access or shared navigation. Communicate material changes Tell affected teams what changed when it alters a process, destination, or decision they rely on. Escalation and Governance Cadence Escalate when authority or impact changes Start with the accountable owner; add the role that can decide the unresolved question. Resolve a routine correction with the content owner. Escalate when ownership is missing, specialist accuracy is disputed, access affects more than the requester, or a change alters shared platform structure. State the decision needed and the impact so the next role can act. In the Northstar Services example, escalation is role-based. The organization supplies the actual contact route and any urgent-response process. Example escalation routes These are role destinations, not named contacts or response-time promises. Situation First role to contact Escalate to Decision to resolve No one is accountable for a frequently used page Governance lead or designated ownership role Relevant department lead Assign an owner and confirm the page’s intended audience. Two teams publish conflicting instructions Content owners for the affected pages Governance lead; relevant specialist if accuracy is disputed Identify the trusted source and agree which instruction should be maintained. A reader reports an access concern Intranet administrator The role responsible for access approval Check the permission boundary and decide whether access should change. A proposed change affects shared navigation or platform behavior Governance lead and affected content owners Assess the platform impact and agree the ownership and rollout decision. Make an escalation actionable Use this sequence when the first owner cannot resolve the issue. Summarize the issue Name the page or decision, describe the observed problem, and state who or what is affected. Ask the accountable owner Request a specific decision or correction from the content owner, administrator, or moderator responsible for that area. Route the unresolved question If the issue crosses authority or expertise, involve the governance lead, relevant specialist, or access-approval role that can decide it. Record and share the outcome Capture the decision, accountable role, and any follow-up action; inform affected owners when their content or readers are impacted. Keep governance lightweight and useful Review recurring issues, not meetings for their own sake. The governance lead can review repeated ownership gaps, returned drafts, unresolved access questions, and lifecycle follow-ups as part of the organization’s existing operating rhythm. Bring a specific decision list: issue, affected pages or teams, accountable role, decision needed, and follow-up owner. Use the review to assign missing owners, clarify a confusing decision boundary, or update guidance that no longer matches practice. Record decisions where content owners can find them.