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Run: New Store Opening Feedback Survey

A post-opening survey for new store launches that captures customer and associate feedback on readiness, service, and launch execution. Use it to spot what h...

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Overall Experience

How satisfied were you with your overall experience during the new store opening? (required)

Strongly disagree / Strongly agree

How likely are you to visit or recommend this store again based on your opening-day experience? (required)

Strongly disagree / Strongly agree

What was the primary reason for your overall rating?

Please share the main factor that influenced your score.

Store Readiness & Experience

The store was easy to find and access on opening day. (required)

Strongly disagree / Strongly agree

The store layout, signage, and wayfinding made it easy to shop. (required)

Strongly disagree / Strongly agree

Products were well-stocked and available when I needed them. (required)

Strongly disagree / Strongly agree

The checkout or service process was efficient and well-organized. (required)

Strongly disagree / Strongly agree

What was the biggest operational issue, if any, that you noticed?

Use this to capture specific issues such as wait times, stock gaps, signage, or staffing.

People, Service & Launch Execution

Store associates were friendly, helpful, and knowledgeable. (required)

Strongly disagree / Strongly agree

The team seemed prepared and confident during the opening. (required)

Strongly disagree / Strongly agree

I felt welcomed and supported by the store team. (required)

Strongly disagree / Strongly agree

What did the team do especially well, or what should they improve for future openings?

Capture specific examples that can inform future launch training and staffing.

Future Launch Improvements

Which of the following would most improve future store openings?

Select all that apply: clearer signage, more staff, better product availability, shorter wait times, improved parking/access, more opening-day communication, other

Yes No N/A

What is one change that would most improve the next store opening?

Please share the single most important improvement.

Anything else you'd like to share about this store opening?

Final open comment.

Get your results

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