Run Digital Workplace Adoption Health Scoring Model — Free

Platform Usage & Access Patterns

How frequently do you access the digital workplace platform (intranet, collaboration hub, or employee portal) in a typical work week? (required)

Select the option that best reflects your actual usage — not how often you think you should use it.

Which of the following platform features have you used in the past 30 days? (required)

Select all that apply: News & announcements, Document library, Team collaboration spaces, Search, People directory, Forms or workflows, Learning resources, Events calendar.

Yes No N/A

I can find the tools and resources I need within the platform without leaving to use workarounds (email, personal file storage, etc.). (required)

1 = Strongly disagree · 3 = Neither agree nor disagree · 5 = Strongly agree

If you rated your ability to find tools and resources a 3 or below, what workarounds are you using instead?

Examples: personal email, USB drives, shadow IT tools, WhatsApp groups. Your answer helps us close gaps.

How has your personal usage of the platform changed over the past 3 months? (required)

Options: Increased significantly / Increased slightly / Stayed the same / Decreased slightly / Decreased significantly / I'm a new user (less than 3 months).

Sentiment & Perceived Value

The digital workplace platform genuinely helps me do my job more effectively. (required)

1 = Strongly disagree · 3 = Neither agree nor disagree · 5 = Strongly agree. This is the core adoption sentiment driver.

If you rated the platform's impact on your effectiveness a 3 or below, what is the primary reason?

Be as specific as possible — e.g., 'Search doesn't return relevant results', 'My team doesn't use it so I have no reason to', 'It's slower than our old system'.

I feel confident using the platform's core features without needing additional training or support. (required)

1 = Strongly disagree · 3 = Neither agree nor disagree · 5 = Strongly agree

On a scale of 0–10, how likely are you to recommend the digital workplace platform to a colleague joining the organization? (Employee Net Promoter Score) (required)

0 = Would actively discourage · 5 = Neutral · 10 = Would enthusiastically recommend. Scores 0–6 = Detractor, 7–8 = Passive, 9–10 = Promoter.

What is the primary reason for your eNPS score above? (required)

This single follow-up is the most actionable data point in the survey. Please be candid — responses are anonymous.

My manager actively encourages and models use of the digital workplace platform. (required)

1 = Strongly disagree · 3 = Neither agree nor disagree · 5 = Strongly agree. Manager behavior is the #1 predictor of team-level adoption.

Content Quality & Findability

The content and information available on the platform is accurate and up to date. (required)

1 = Strongly disagree · 3 = Neither agree nor disagree · 5 = Strongly agree

When I use the platform's search function, I find what I'm looking for within the first page of results. (required)

1 = Strongly disagree · 3 = Neither agree nor disagree · 5 = Strongly agree. Low scores here are a leading indicator of platform abandonment.

If you rated search effectiveness a 3 or below, what types of content are hardest to find?

Examples: HR policies, project documents, org charts, training materials, contact information.

The platform surfaces relevant content proactively (e.g., news, updates, or resources relevant to my role or team). (required)

1 = Strongly disagree · 3 = Neither agree nor disagree · 5 = Strongly agree

Which content area has the most critical gaps or quality issues on the platform right now?

Select the single most important gap: HR & Benefits / IT & Systems / Company News & Strategy / Policies & Compliance / Learning & Development / Project & Team Spaces / No significant gaps.

Collaboration & Community Health

My team uses the platform as our primary channel for sharing updates, documents, and decisions (rather than email or messaging apps outside the platform). (required)

1 = Strongly disagree · 3 = Neither agree nor disagree · 5 = Strongly agree. Team-level network effects are the strongest predictor of sustained adoption.

I have participated in at least one community, group, or collaborative space on the platform in the past 30 days. (required)

Options: Yes, actively (posted, commented, or contributed) / Yes, passively (read only) / No, I haven't participated / I didn't know these spaces existed.

Cross-functional collaboration (working with people outside my immediate team) is easier because of the digital workplace platform. (required)

1 = Strongly disagree · 3 = Neither agree nor disagree · 5 = Strongly agree

What is the single biggest barrier preventing you or your team from collaborating more effectively on the platform?

Examples: 'Not everyone is on it', 'Notifications are too noisy', 'We don't know which space to use for what', 'No one responds when I post'.

Adoption Health Self-Assessment & Intervention Readiness

Overall, how would you rate the digital workplace platform's current adoption health within your immediate team? (required)

1 = Very unhealthy (most people avoid it) · 3 = Mixed (inconsistent use) · 5 = Very healthy (embedded in daily work). This self-assessment score is combined with behavioral and sentiment scores to compute the composite Adoption Health Index.

Which of the following interventions would most improve adoption on your team?

Select up to 3: Hands-on training session / Better onboarding for new joiners / Manager-led team adoption challenge / Improved platform content relevant to my role / Clearer guidance on which tool to use when / Recognition for platform champions / Dedicated support channel / Nothing — adoption is already strong.

Yes No N/A

How willing would you be to participate in a short (30-minute) adoption enablement session if one were offered to your team? (required)

1 = Not at all willing · 3 = Neutral · 5 = Very willing. Scores ≤ 2 flag adoption fatigue and require a different intervention approach.

Is there a specific department, process, or workflow where the platform could replace a manual or inefficient step that we haven't addressed yet?

This is your opportunity to flag a high-value automation or digitization opportunity. All suggestions are reviewed by the Digital Workplace team.

Open Feedback & Optional Demographics

Is there anything else about your experience with the digital workplace platform that you'd like to share — positive, negative, or a specific suggestion?

This is your open canvas. No character limit. All responses are read by the Digital Workplace team and inform the quarterly roadmap.

Which department or business unit are you part of? (Optional)

Providing this helps us identify department-level adoption gaps. This field is optional and does not compromise anonymity when combined with other responses.

How long have you been with the organization? (Optional)

Options: Less than 6 months / 6–12 months / 1–3 years / 3–5 years / More than 5 years. Tenure cohorts often show distinct adoption patterns.

What is your primary work arrangement? (Optional)

Options: Fully remote / Hybrid (mix of office and remote) / Fully on-site / Frontline / Field-based. Remote and frontline workers frequently show the largest adoption gaps.

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Run: Digital Workplace Adoption Health Scoring Model

Platform Usage & Access Patterns

Sentiment & Perceived Value

Content Quality & Findability

Collaboration & Community Health

Adoption Health Self-Assessment & Intervention Readiness

Open Feedback & Optional Demographics

Get your results