Standard Operating Procedures
daily operations
Shift Handover
Structured shift-to-shift handover — what changed, what's in progress, what needs attention. 10 minute SBAR-style brief.
Built for:
Healthcare
Manufacturing
Hospitality
Retail
Logistics
What's inside this template
Steps
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Status (S)
Brief overview of how the shift went. Productivity, sales, patient census, headcount, any major events.
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Background (B)
Context the incoming team needs — equipment downtime today, ongoing investigations, special VIPs / patients / customers, supply issues.
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Assessment (A)
What needs attention now or soon. Open tickets, in-progress work orders, escalations awaiting resolution.
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Recommendation (R)
What the outgoing lead recommends the incoming team prioritize. Specific people to support, tasks to finish, follow-ups due.
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Confirmation
Incoming lead summarizes what they heard. Both sign the shift log. Outgoing lead remains 5 minutes for any clarifications.
Common use cases
Shift change communication
New supervisor onboarding
Frequently asked questions
Should the outgoing or incoming lead drive the conversation?
Outgoing lead drives — they have the freshest information. Incoming lead asks clarifying questions. Both sign off when handover is complete.
Related templates
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