Standard Operating Procedures
quality control
Returned Product Receiving
Process returns — inspect → grade → match RMA → route to restock or damaged → update inventory.
Built for:
Retail
E commerce
Distribution
What's inside this template
Steps
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Verify RMA / receipt
Confirm return is authorized — RMA number, original receipt, or active warranty. If unauthorized, route to customer service for decision.
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Inspect condition
Open packaging carefully. Verify item matches return reason. Note any damage, missing parts, signs of use beyond what return reason describes.
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Grade for restock vs other routing
Grade A (mint, sealed) → restock to sellable inventory. Grade B (open, complete, unused) → discount/clearance. Grade C (damaged, missing parts) → vendor return or destroy. Grade D (potential safety/recall) → quarantine.
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Process refund or exchange
Match return to original payment method per policy. Issue refund or exchange tag. Provide customer copy of receipt.
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Update inventory system
Adjust on-hand counts. Tag item with grade label. Move to correct destination (sales floor / clearance / damaged bin / quarantine).
Common use cases
E-commerce returns
Retail customer returns
Service center repairs
Related templates
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