Intranet Accessibility Audit
Audit intranet pages for WCAG 2.2 AA issues, from alt text and contrast to keyboard access and heading structure. Use it to document clear deficiencies and assign remediation before pages go live.
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Built for: Corporate Intranet · Healthcare Administration · Higher Education · Manufacturing · Public Sector
Overview
This Intranet Accessibility Audit template is built to inspect internal web pages against WCAG 2.2 AA expectations and document the deficiencies that block employees from using them. It is structured for intranet content such as HR pages, policy documents, self-service forms, dashboards, and knowledge base articles, where accessibility issues often come from templates, custom widgets, or content edits rather than the platform itself.
Use this template when you need a repeatable page-level review before publishing, after a redesign, or when a team reports that a page is hard to use with a screen reader or keyboard. It helps you capture observable issues like missing alt text, low contrast, broken focus order, unlabeled form fields, and headings that do not describe the page structure. The output is a clear audit record that can be handed to content owners, developers, or accessibility specialists for remediation.
Do not use this template as a substitute for a full sitewide accessibility program review or legal conformance assessment. It is also not the right tool for purely visual brand reviews unless accessibility is part of the acceptance criteria. If a page contains complex interactive components, custom scripts, or third-party widgets, the audit should note those dependencies and flag any limitations in testing. The goal is to identify concrete barriers, not to certify the entire intranet in one pass.
Standards & compliance context
- This template supports WCAG 2.2 AA review practices by checking text alternatives, contrast, keyboard access, focus visibility, and semantic structure.
- It is useful for internal governance aligned with accessibility expectations under ADA-related risk management and comparable public-sector accessibility policies.
- For organizations with formal quality systems, the audit record can also support ISO 9001-style non-conformance tracking and corrective action workflows.
- If the intranet includes safety or regulated content, align remediation with your internal policy, legal review process, and any applicable accessibility standards or procurement requirements.
General regulatory context for orientation only — verify current requirements with counsel or the relevant agency before relying on this template for compliance.
What's inside this template
Inspection Scope and Page Identification
This section defines exactly which page is being reviewed so findings can be traced back to the correct intranet asset and release.
- Page URL or page identifier recorded
- Page type identified
- Primary user task on this page documented
- Inspection performed on published page or representative staging copy
Text Alternatives and Non-Text Content
This section checks whether images, icons, charts, and verification challenges provide equivalent information to users who cannot see them.
- Informative images have accurate, concise alt text
- Decorative images are hidden from assistive technology
- Complex images, charts, or diagrams have equivalent text or nearby explanation
- Icon-only buttons and links have accessible names
- CAPTCHA or verification challenge has an accessible alternative
Color Contrast and Visual Presentation
This section matters because readable text, visible controls, and a clear focus indicator are essential for users with low vision or color-vision differences.
- Body text contrast meets WCAG 2.2 AA minimum
- Large text contrast meets WCAG 2.2 AA minimum
- User interface components and graphical objects have sufficient contrast
- Focus indicator is visible and distinguishable on interactive elements
Keyboard Navigation and Operability
This section verifies that every interactive element can be reached and used without a mouse, which is critical for many assistive technology users.
- All interactive elements are reachable by keyboard
- No keyboard trap prevents moving focus away from any control
- Focus order follows a logical visual and programmatic sequence
- Skip link or equivalent bypass mechanism is available where needed
- Custom controls respond to Enter, Space, and arrow keys as applicable
Headings, Structure, and Forms
This section ensures the page is organized logically and that forms communicate labels, required fields, and errors in a way assistive technology can announce.
- Heading structure is logical and sequential
- Page has a single clear main heading that describes the page purpose
- Form fields have programmatic labels and associated instructions
- Required fields are clearly identified to users and assistive technology
- Error messages identify the problem and are programmatically associated with the field
How to use this template
- 1. Record the page URL or identifier, page type, primary user task, and whether you are reviewing the published page or a staging copy.
- 2. Walk the page in the order of the template sections and test each item with a keyboard, screen reader checks, and visual review where needed.
- 3. Document each deficiency with the affected element, the observed barrier, and the user impact so the fix request is specific.
- 4. Assign each finding to the correct owner, such as content, design, development, or platform administration, and set a remediation priority.
- 5. Retest the page after fixes are applied and close the audit only when the barrier is removed and no new issues were introduced.
Best practices
- Inspect the published page whenever possible, because staging copies can hide caching, permissions, or component behavior that users actually experience.
- Treat keyboard focus visibility as a required check, and verify that the focus indicator is not obscured by sticky headers, overlays, or custom styling.
- Write alt text for informative images as a concise equivalent, and mark decorative images so assistive technology ignores them.
- Test custom controls such as accordions, tabs, date pickers, and menu buttons with Enter, Space, and arrow keys before marking them acceptable.
- Check heading levels for structure, not appearance, and make sure the page has one clear main heading that matches the page purpose.
- Capture the exact text of error messages and confirm they are programmatically associated with the field they describe, especially on forms.
- Flag complex charts, diagrams, and infographics when nearby text does not convey the same information, since those are common accessibility gaps.
What this template typically catches
Issues teams running this template most often surface in practice:
Common use cases
Frequently asked questions
What does this intranet accessibility audit template cover?
It covers the page-level checks most likely to affect employees using screen readers, keyboard-only navigation, or low-vision settings. The template walks through page identification, text alternatives, contrast, keyboard operability, and headings/forms. It is designed for intranet pages such as HR forms, policy pages, dashboards, and internal knowledge articles. If you need a broader program review, pair it with a sitewide accessibility audit or remediation tracker.
How often should we run an intranet accessibility audit?
Run it before publishing new pages, after major redesigns, and whenever templates or components change. For high-traffic intranet areas like HR, benefits, and IT self-service, many teams also review on a recurring cadence such as quarterly or semiannually. The right frequency depends on how often content changes and how much the page relies on custom UI. A repeatable cadence helps catch regressions before employees report them.
Who should complete this audit?
A trained content owner, accessibility reviewer, QA analyst, or compliance team member can complete it, provided they know how to test keyboard access and recognize WCAG failures. For pages with custom widgets or forms, involve the product owner or developer who can fix code-level issues. If your organization has an accessibility lead or an external consultant, they can validate the findings and severity. The template works best when the inspector can both observe the issue and assign it to the right owner.
Does this template map to WCAG 2.2 AA requirements?
Yes, it is structured around common WCAG 2.2 AA checks such as text alternatives, contrast, focus visibility, keyboard access, and semantic headings. It is also useful for documenting issues that affect assistive technology even when the failure is caused by a design pattern rather than a single page. The template does not replace a formal conformance assessment, but it gives you a practical audit record. If you need legal review, use it alongside your organization’s accessibility policy and counsel guidance.
What are the most common mistakes this audit catches?
Common findings include missing alt text on informative images, low-contrast text in banners or callouts, and custom buttons that do not work with the keyboard. Teams also miss heading levels that skip from H1 to H3, unlabeled form fields, and error messages that are not tied to the field they describe. Another frequent issue is focus being hidden behind sticky headers or modals. These are the kinds of defects that frustrate users and are easy to document with this template.
Can we customize the template for our intranet platform or design system?
Yes, and you should. Add page types that matter in your environment, such as policy pages, knowledge base articles, employee forms, or dashboard widgets. You can also tailor the checklist to your design system components, such as accordions, tabs, date pickers, or modal dialogs. Customizing the scope makes the audit faster and helps reviewers use the same language as your developers.
How does this compare with ad hoc accessibility checks?
Ad hoc checks usually catch obvious issues but miss repeatable documentation, severity, and ownership. This template gives you a consistent inspection path, so the same page is reviewed the same way every time. That makes it easier to trend recurring defects and prioritize fixes across teams. It also creates a cleaner handoff from reviewer to developer or content owner.
What should we do after the audit is complete?
Record each deficiency with enough detail for remediation, including the page, element, issue type, and expected fix. Then assign owners, due dates, and retest status so the audit becomes actionable rather than just descriptive. If the page is customer-facing or tied to employee self-service, prioritize critical barriers like keyboard traps, missing labels, and unreadable contrast. Retest after fixes to confirm the issue is resolved and no new barriers were introduced.
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