Product Update - April 28, 2026

Drive — File Management App — Centralized document storage with version control and secure sharing

MangoApps now includes a dedicated Drive app for organizing, sharing, and governing files across your workforce. Drive supports full version history with restore, role-based membership permissions, external sharing links with optional expiration, file request forms for collecting uploads from non-members, and automatic watermarking. It replaces ad-hoc file attachments with a purpose-built document hub that works alongside workspaces, service desk cases, and other apps — with full-text search and background thumbnail generation for quick previews.

Use case: A compliance team stores all signed policy acknowledgments in a shared Drive, restricts editing to HR managers while allowing all employees read access, and can trace every version of each document back to its original upload.

Available in: File Management → Drive → Files, Memberships, Settings

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Missing Punch Request Flow — Retroactive clock-in and clock-out corrections for frontline employees

Employees who forgot to punch in or out can now submit a correction request directly from the unified time-attendance widget without contacting a manager by phone or email. The request captures the intended clock-in time, clock-out time, and a reason, then creates a pending attendance record flagged for manager review. Managers see it in their existing review queue; approving it merges the requested times into the official attendance record for that date. The retroactive window is controlled by the existing timesheet lockout setting, so corrections beyond the allowed window are blocked automatically. Both employees and managers receive inbox notifications when a request is submitted or resolved.

Use case: A warehouse associate realizes they missed their clock-in punch at the start of their shift — they submit a missing punch request from their phone, and their manager approves it before payroll runs, keeping the attendance record accurate without any back-and-forth.

Available in: Time & Attendance → Attendance Widget → Report Missing Punch

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AI-Powered Service Desk Routing — Intent-based ticket routing without rigid keyword matching

Service desk routing rules can now evaluate a plain-English intent description against incoming tickets using an AI classifier, rather than relying only on static conditions like ticket type, priority, or keyword lists. Admins write a natural-language description of the intent they want to match — for example, "employee is asking about parental leave policy" — and set a confidence threshold. The AI scores each incoming ticket against all intent-based rules in a single batched call and fires the rule only when the threshold is met. The Test Rule interface shows the model's match decision, confidence score, and a one-line reasoning summary. The feature is opt-in at the business level and defaults to off.

Use case: An HR service desk has dozens of routing rules based on keywords, but vaguely worded tickets still fall to the general queue — adding an intent rule for "benefits and leave questions" now catches those tickets and routes them to the HR team automatically, even when the employee does not use expected keywords.

Available in: Service Desk → Admin → Routing Rules → AI Intent Condition