Product Update - April 03, 2026

Banked Time Management — overtime bank tracking and compliance for municipal workforces

Organizations can now manage employee overtime banks directly within the platform, replacing error-prone spreadsheets and manual processes. Admins configure OT-to-bank conversion multipliers, define collective agreement policy groups, and assign employees to the appropriate group. Employees can elect their default preference (pay vs. bank) and request payouts at any time, while balances are consumed using FIFO rolling expiry with configurable grace periods. Automated balance alerts notify employees and managers when thresholds are approaching — including maximum balance limits, year-end forfeiture risk, and minimum balance warnings — and a four-tab compliance reports section covers financial liability, carryover projections, audit trails, and individual bank statements.

Use case: A municipal HR administrator can set up a banked overtime policy for firefighters under a specific collective agreement, configure a 1.5x OT-to-bank multiplier, and generate a financial liability report before the fiscal year closes — all without leaving the platform.

Available in: Time & Attendance → Leave Management → Banked Time

---

CBA Planner for Unionized Workforces — collective bargaining agreement management and bumping-rights simulation

A new Collective Bargaining Agreement Planner is now available within Employee Data Management, designed for organizations that operate under union contracts. Admins can create multiple CBAs and define eligibility rules by department, employee type, and seniority thresholds. The planner includes a scenario simulator for seniority-based bumping rights — allowing HR to model the downstream impact of a layoff or restructuring before it happens. When an internal job posting is made, the system automatically identifies eligible CBA members and sends them a notification, ensuring posting obligations under the agreement are met without manual tracking.

Use case: An HR manager at a transit authority can define bumping rights for their operators' union, run a scenario to see which senior employees would be affected by a route consolidation, and confirm that all eligible members were notified of any internal openings — from a single admin interface.

Available in: Employee Data Management → CBA Planner

---

Grievance Tracking in Service Desk — configurable grievance workflow with SLA tracking and audit trail

Service Desk now includes a dedicated grievance management workflow, accessible directly from the service catalog. Admins configure the workflow stages — such as Intake, Investigation, and Resolution — and assign each stage its own SLA deadline and approver (a specific user or a notification group). Employees file grievances through the catalog, and handlers advance cases through stages using a visual stage-stepper interface. Every stage transition is recorded in the audit trail, and the SLA monitor flags overdue cases automatically. Auto-escalation and keyword-based HR routing ensure grievances reach the right team without manual triage.

Use case: An HR compliance officer can configure a five-stage grievance process that routes submissions to a department head for initial review, escalates to HR if the SLA is missed, and produces a complete audit trail for any subsequent arbitration — using the same Service Desk interface employees already know.

Available in: Service Desk → Grievances