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Run: Internal Communication Effectiveness Survey

Use this internal communication effectiveness survey to see whether leadership messages reach employees, make sense, and feel worth reading. It surfaces trus...

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Message Reach & Awareness

I am kept informed about decisions and changes that affect my work. (required)

1 = Strongly disagree, 5 = Strongly agree

I receive important company news in a timely manner — before I hear it through informal channels. (required)

1 = Strongly disagree, 5 = Strongly agree

I know where to find official company announcements and updates when I need them. (required)

1 = Strongly disagree, 5 = Strongly agree

If you rated any of the above 3 or below, what information do you feel you are missing or receiving too late?

Optional — please share specific examples if you are comfortable doing so.

Message Clarity & Relevance

Leadership communications are written in plain, easy-to-understand language. (required)

1 = Strongly disagree, 5 = Strongly agree

Company messages clearly explain the 'why' behind decisions — not just what is changing. (required)

1 = Strongly disagree, 5 = Strongly agree

The communications I receive feel relevant to my role and day-to-day work. (required)

1 = Strongly disagree, 5 = Strongly agree

I feel informed — not overwhelmed — by the volume of internal communications I receive. (required)

1 = Strongly disagree, 5 = Strongly agree

If you rated any of the above 3 or below, what would make communications clearer or more relevant to you?

Optional — specific examples are especially helpful.

Channel Trust & Effectiveness

Which communication channels do you rely on most for official company information? (Select all that apply) (required)

Options: Company intranet / portal, Email from leadership, Team meetings, Direct manager, Digital signage / screens, Mobile app notifications, Town halls or all-hands meetings, Printed notices, Peer/colleague word of mouth

Yes No N/A

Which single channel do you trust MOST to deliver accurate, complete company information? (required)

Options: Company intranet / portal, Email from leadership, Team meetings, Direct manager, Town halls or all-hands meetings, Mobile app notifications, Other

The channels used to communicate with me match how I actually prefer to receive information. (required)

1 = Strongly disagree, 5 = Strongly agree

Is there a channel you wish the company used more — or less — for internal communications? Please describe.

Optional — name the channel and explain why.

Manager as Communication Conduit

My manager keeps me informed about news and changes relevant to our team. (required)

1 = Strongly disagree, 5 = Strongly agree

My manager is able to answer my questions about company decisions and direction. (required)

1 = Strongly disagree, 5 = Strongly agree

My manager creates space for our team to discuss and ask questions about company communications. (required)

1 = Strongly disagree, 5 = Strongly agree

If you rated any of the above 3 or below, what would help your manager communicate more effectively with your team?

Optional — your feedback helps us support managers with the right tools and information.

Two-Way Communication & Psychological Safety

I feel comfortable asking questions or raising concerns about company decisions. (required)

1 = Strongly disagree, 5 = Strongly agree

When employees raise concerns or provide feedback, leadership visibly acts on it. (required)

1 = Strongly disagree, 5 = Strongly agree

I believe my voice and input are genuinely valued by this organization. (required)

1 = Strongly disagree, 5 = Strongly agree

If you rated any of the above 3 or below, what barriers make it difficult to speak up or feel heard?

Optional — your candid input helps leadership understand where trust gaps exist.

Overall & Open Feedback

Overall, how would you rate the effectiveness of internal communications at this organization? (required)

1 = Very ineffective, 5 = Very effective

Based on your overall rating, what is the single most important improvement leadership could make to internal communications?

Optional — please be as specific as possible.

Is there anything else about internal communications at this organization you would like to share?

Optional — any additional thoughts, examples, or suggestions are welcome.

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