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Run: Communications Effectiveness Survey

A communications effectiveness survey for checking whether employees get the right information, through the right channels, with enough clarity to act. Use i...

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Information Access & Awareness

I receive the information I need to do my job effectively. (required)

Strongly disagree → Strongly agree (1–5)

I am kept informed about decisions and changes that affect my work. (required)

Strongly disagree → Strongly agree (1–5)

I am aware of the organization's current priorities and strategic direction. (required)

Strongly disagree → Strongly agree (1–5)

What is the biggest gap in the information you currently receive? (Optional — please share if your rating above was 3 or lower)

Your response helps us understand where information is not reaching employees.

Message Clarity & Relevance

Communications from leadership are clear and easy to understand. (required)

Strongly disagree → Strongly agree (1–5)

Internal communications are relevant to my role and day-to-day work. (required)

Strongly disagree → Strongly agree (1–5)

The volume of internal communications I receive feels appropriate — not too much or too little. (required)

Strongly disagree → Strongly agree (1–5)

If any communications feel unclear or irrelevant, please describe what could be improved.

Please share if your rating on any question above was 3 or lower.

Channel Trust & Effectiveness

Which communication channels do you rely on most to stay informed? (Select all that apply) (required)

Options: Company intranet / portal, Email newsletters, Team meetings, All-hands / town halls, Direct manager conversations, Chat tools (e.g., Teams / Slack), Digital signage / bulletin boards, Other

Yes No N/A

The communication channels available to me make it easy to find the information I need. (required)

Strongly disagree → Strongly agree (1–5)

I trust the information I receive through official company communication channels. (required)

Strongly disagree → Strongly agree (1–5)

Which channel would you most like to see improved or used more effectively?

e.g., intranet, email, team meetings, all-hands

Manager as Communication Conduit

My manager keeps me informed about news and updates relevant to our team. (required)

Strongly disagree → Strongly agree (1–5)

My manager translates broader organizational messages into context that is meaningful for our team. (required)

Strongly disagree → Strongly agree (1–5)

My manager creates space for questions and discussion after sharing important updates. (required)

Strongly disagree → Strongly agree (1–5)

What could your manager do differently to improve how communications are shared with your team?

Please share if your rating on any question above was 3 or lower.

Two-Way Communication & Psychological Safety

I feel comfortable asking questions or raising concerns about information I receive. (required)

Strongly disagree → Strongly agree (1–5)

I believe employee feedback and input genuinely influence how the organization communicates. (required)

Strongly disagree → Strongly agree (1–5)

There are effective ways for me to share ideas or concerns with leadership. (required)

Strongly disagree → Strongly agree (1–5)

What would make you feel more heard or included in how the organization communicates?

Please share if your rating on any question above was 3 or lower.

Overall & Open Feedback

Overall, how effective are internal communications at keeping employees informed and engaged? (required)

Strongly disagree → Strongly agree (1–5). This is our headline engagement driver metric for communications.

On a scale of 0–10, how likely are you to say that internal communications at this organization are a strength? (eNPS-style) (required)

0 = Not at all likely, 10 = Extremely likely. Scores 0–6 = Detractor, 7–8 = Passive, 9–10 = Promoter.

What is the primary reason for the score you gave above?

Your candid response helps us understand the 'why' behind the score.

Is there anything else you'd like to share about how we communicate internally — what's working, what isn't, or what you'd like to see more of?

All responses are anonymous. Your honest feedback is valued and will be reviewed by the communications team.

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