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Run: Candidate Experience NPS Survey

Anonymous candidate experience NPS survey for offer and rejection outcomes, with stage-by-stage questions that reveal where applicants hit friction and what ...

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Overall Candidate NPS

How likely are you to recommend our company as a place to apply for a job to a friend or colleague? (required)

Rate on a scale of 0 (Not at all likely) to 10 (Extremely likely). Scores 0–6 = Detractor, 7–8 = Passive, 9–10 = Promoter.

What is the primary reason for your score above? (required)

Please be as specific as possible. Your feedback is anonymous and directly shapes how we improve our hiring process.

Application & Communication Experience

The application process was straightforward and easy to complete. (required)

1 = Strongly disagree, 2 = Disagree, 3 = Neutral, 4 = Agree, 5 = Strongly agree

I received timely and clear communication at each stage of the hiring process. (required)

1 = Strongly disagree, 2 = Disagree, 3 = Neutral, 4 = Agree, 5 = Strongly agree

I always knew what the next step in the process would be and when to expect it. (required)

1 = Strongly disagree, 2 = Disagree, 3 = Neutral, 4 = Agree, 5 = Strongly agree

If you rated any of the above 3 or lower, what specific communication or process gaps did you experience?

Optional — your specific feedback helps us fix the right things.

Interview Experience & Recruiter Effectiveness

My interactions with the recruiter(s) were professional, respectful, and helpful. (required)

1 = Strongly disagree, 2 = Disagree, 3 = Neutral, 4 = Agree, 5 = Strongly agree

The interviewers were well-prepared and knowledgeable about the role. (required)

1 = Strongly disagree, 2 = Disagree, 3 = Neutral, 4 = Agree, 5 = Strongly agree

The interview process gave me a realistic and accurate picture of the role and the company. (required)

1 = Strongly disagree, 2 = Disagree, 3 = Neutral, 4 = Agree, 5 = Strongly agree

If you rated any of the above 3 or lower, what would have made the interview experience better?

Optional — specific examples are most helpful (e.g., scheduling, question relevance, interviewer preparedness).

Outcome Experience (Offer or Rejection)

Which best describes your hiring outcome? (required)

Select the option that applies to you.

The outcome was communicated to me in a timely and respectful manner. (required)

1 = Strongly disagree, 2 = Disagree, 3 = Neutral, 4 = Agree, 5 = Strongly agree

If you received an offer: The offer details (compensation, role, timeline) were clearly explained.

1 = Strongly disagree, 2 = Disagree, 3 = Neutral, 4 = Agree, 5 = Strongly agree. Skip if not applicable.

If you were not selected: The rejection was handled in a way that preserved my positive impression of the company.

1 = Strongly disagree, 2 = Disagree, 3 = Neutral, 4 = Agree, 5 = Strongly agree. Skip if not applicable.

If you rated either outcome question 3 or lower, what could we have done differently?

Optional — your candid feedback helps us treat every candidate with the respect they deserve.

Open Feedback & Optional Demographics

Is there anything else about your experience as a candidate that you'd like to share?

This is your space — positive highlights, specific pain points, or suggestions are all welcome.

Which stage did you reach before the process concluded?

Optional — helps us pinpoint where in the funnel friction is highest. Application review, Phone screen, First-round interview, Final-round interview, Offer stage.

How did you first hear about this role?

Optional — helps us understand sourcing channel quality. Job board, Company website, Employee referral, LinkedIn, Recruiter outreach, Other.

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