Run Self-Checkout Shrink Monitoring Audit — Free

Audit Scope and Store Conditions

Audit date and time recorded

Self-checkout location or lane bank identified

Area operating under normal business conditions

Note any unusual conditions such as remodel activity, power interruption, system outage, or reduced staffing.

Yes No N/A

Cameras and sightlines to self-checkout area unobstructed critical (required)

Verify the area is visible to attendants and surveillance coverage is not blocked by displays, signage, or temporary fixtures.

Yes No N/A

Floor area clear of trip hazards and spill risks critical (required)

Check for loose mats, cords, merchandise, or spills that could affect customer flow or attendant response.

Yes No N/A

Attendant Coverage and Oversight

Attendant present and assigned to self-checkout during audit window critical (required)

Yes No N/A

Attendant coverage ratio appropriate for transaction volume

Rate whether staffing was sufficient for the observed traffic and exception rate.

Attendant can visually monitor all active kiosks critical (required)

Yes No N/A

Average response time to assistance requests

Enter the observed or system-reported average response time for attendant intervention.

Escalation process available for repeated exceptions or suspected fraud

Yes No N/A

Intervention Rate Tracking

Total self-checkout transactions reviewed

Number of attendant interventions recorded

Intervention rate

Calculated as interventions divided by transactions reviewed, expressed as a percentage.

Repeated interventions tied to the same kiosk or issue type

Identify whether the same lane, customer behavior, or device error is generating recurring exceptions.

Yes No N/A

Intervention log reviewed against store SOP

Confirm intervention records were compared to internal loss-prevention and customer-service procedures.

Yes No N/A

Item-Not-Scanned Alert Review

Item-not-scanned alerts reviewed for the audit period critical (required)

Yes No N/A

Number of item-not-scanned alerts

Alerts show timely attendant intervention

Verify alerts were acknowledged and resolved within expected store response standards.

Yes No N/A

High-risk items or repeat offenders identified

Flag items, categories, or recurring customer behaviors associated with missed scans or bypass attempts.

Yes No N/A

Corrective action documented for unresolved alert patterns

Yes No N/A

Weight Scale Discrepancy Log

Weight scale discrepancy observed

Yes No N/A

Number of kiosks with scale discrepancies

Largest observed discrepancy

Enter the largest variance observed between expected and actual weight readings.

Discrepancies escalated for maintenance or recalibration critical (required)

Yes No N/A

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Run: Self-Checkout Shrink Monitoring Audit

Audit Scope and Store Conditions

Attendant Coverage and Oversight

Intervention Rate Tracking

Item-Not-Scanned Alert Review

Weight Scale Discrepancy Log

Get your results