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Run: Knowledge Base Broken Link Audit

Audit knowledge base and intranet pages for broken internal and external links, then route each deficiency to the right content owner with clear corrective a...

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Inspection Scope and Page Identification

Record the page title, URL, article ID, or intranet path being audited.
Identify the business owner or publishing team responsible for link maintenance.
Confirm whether the review covers internal links, external links, embedded documents, or all link types on the page.
Capture the most recent review or publication date if available.
Mark whether the page contains policy, safety, regulatory, or procedure content where broken links could create compliance or operational risk.

Link Integrity Check

All internal hyperlinks open the intended destination without 404, permission error, or broken anchor behavior.
All external hyperlinks open a valid destination and do not return 404, DNS failure, certificate error, or blocked page.
In-page anchors, section links, and table-of-contents links jump to the correct heading or section.
Links do not rely on unnecessary redirect chains and any redirect leads to the intended current destination.
Linked PDFs, spreadsheets, forms, or other documents open without access errors and match the referenced content.

Broken Link Deficiency Details

Enter the number of broken, dead, or inaccessible links found on the page.
Record each affected link target, link text, and the page location where it appears.
Identify the observed failure mode for each broken link.
Determine whether any broken links point to policy, safety, regulatory, or mandatory procedure content.

Routing, Ownership, and Corrective Actions

Assign the broken link issue to the content owner, page maintainer, or web team.
Select the action needed to resolve the link issue.
Capture the target date for remediation based on severity and content risk.
If the target cannot be fixed immediately, document any temporary navigation path, alternate source, or notice to users.

Audit Summary and Closure

State whether the page passed, passed with deficiencies, or failed the link audit.
Indicate whether a re-audit is needed after corrections are completed.
Capture any additional observations, patterns, or systemic issues such as repeated dead links, outdated references, or broken navigation.

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