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Run: Click-and-Collect Locker Daily Inspection

Daily inspection template for click-and-collect and BOPIS locker banks. Use it to verify door latches, electronic access, notifications, aging orders, and cl...

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Inspection Setup

Enter the full name and employee ID of the person conducting this inspection.
Identify the specific locker bank (e.g., 'Front Entrance – Bank A', 'Grocery Pickup – Bank 2').
Record the date and time this inspection was started.
Count and enter the total number of individual compartment doors in this locker bank.

Door Integrity and Latch Mechanism

Manually test a representative sample (minimum 20%) of doors. Each door should open fully and close flush without sticking, warping, or requiring excessive force.
Confirm the mechanical latch clicks fully into the strike plate when closed and releases cleanly on electronic or manual unlock. A latch that does not fully engage is a security deficiency.
Enter the count of compartments with any door, latch, or hinge deficiency found during testing. Enter 0 if none.
Inspect hinge hardware on all accessible doors. Loose or cracked hinges can cause door misalignment and latch failure.
Confirm no door is propped open, jammed, or otherwise unable to be secured. Unsecured compartments must be taken out of service immediately.

Electronic Locking Mechanism and Access Control

Check the locker controller/hub display for active fault or error codes. Any persistent error code must be logged and reported to the locker vendor or facilities team.
Test the customer-facing interface by initiating a test retrieval sequence. Screen should be readable, touch-responsive, and display correct pickup instructions.
Use a saved test QR code to verify scanner response time. A scanner that fails to read within 3 seconds or returns errors should be flagged as a deficiency.
Log into the locker management system and confirm the displayed occupied/available status matches the physical state of the compartments.

Customer Notification System Test

Check the notification/messaging module status in the locker software. Any 'Offline', 'Error', or 'Paused' status must be escalated immediately.
Trigger a test notification (SMS or email) to a designated test account. Confirm receipt within the system's defined SLA (typically ≤ 5 minutes). Log result.
Pull the notification error log from the locker management system and enter the count of failed deliveries in the last 24-hour period. Enter 0 if none.

Unclaimed Order Aging Review

Query the locker management system for orders exceeding the store's hold window (commonly 3–7 days). Enter the count. Enter 0 if none.
Confirm that each overdue order has a documented next action: re-notification sent, escalated to store associate, or scheduled for return-to-stock processing.
Enter the age in days of the oldest unclaimed order currently in the locker bank. This metric supports escalation decisions.

Cleaning and Housekeeping Log

Visually inspect all exterior-facing surfaces. Touchscreens should be wiped with an approved non-abrasive cleaner. Note any graffiti or damage.
Open a representative sample of empty compartments and inspect for residue, spills, or items left behind by previous customers. Moisture inside compartments may indicate a seal or drainage issue.
Per OSHA 29 CFR 1910.22(a), walking-working surfaces must be kept clean and free of hazards. Confirm no boxes, pallets, spills, or cords obstruct the customer pickup zone.

Deficiency Summary and Sign-Off

Enter the total count of all items answered 'No' or flagged during this inspection. Enter 0 if none.
For each deficiency identified, describe the issue, the compartment or component affected, the corrective action taken or assigned, and the responsible party. Enter 'None' if no deficiencies.
If any compartments were deactivated due to latch, lock, or structural deficiency, confirm they have been marked out-of-service in the locker management system and physically tagged.
By signing, the inspector certifies that this inspection was conducted in full and all findings are accurately recorded.

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