Run Call Recording Access and Retention Audit — Free

Audit Scope and Record Inventory

Audit period and business units in scope are documented

Call recording systems, storage locations, and archives are identified

Note (optional)

Retention schedule applicable to each recording type is documented critical (required)

Sample size and sampling method are recorded

Any active legal hold or preservation notice is identified critical (required)

Yes No N/A

Logical and Physical Access Controls

Access to recordings is limited to authorized roles with documented business need critical (required)

Yes No N/A

Unique user IDs are used for all recording access critical (required)

Yes No N/A

Multi-factor authentication is enabled for administrative or privileged access critical (required)

Yes No N/A

Shared accounts or generic credentials are prohibited or formally approved with compensating controls critical (required)

Yes No N/A

Physical access to servers, storage media, or backup devices is restricted critical (required)

Yes No N/A

Encryption is enabled for recordings at rest and in transit where applicable critical (required)

Yes No N/A

Access Logging and Monitoring

Recording access events are logged with user, timestamp, action, and record identifier critical (required)

Yes No N/A

Administrative actions such as export, delete, restore, and permission changes are logged critical (required)

Yes No N/A

Access logs are protected from alteration and unauthorized deletion critical (required)

Yes No N/A

A recent log review was completed within the required monitoring interval

Note (optional)

Unusual access, export, or deletion activity has documented review and disposition critical (required)

Yes No N/A

Retention, Legal Hold, and Destruction

Retention periods match the approved policy and applicable regulatory or contractual requirements critical (required)

Yes No N/A

Recordings subject to legal hold are excluded from routine deletion critical (required)

Yes No N/A

Automated deletion or purge settings align with the approved retention schedule critical (required)

Yes No N/A

Destruction events are documented with date, method, and authorization critical (required)

Yes No N/A

Sampled recordings older than the retention period were destroyed or placed on hold as required critical (required)

Yes No N/A

Exceptions, Findings, and Sign-Off

Deficiencies and non-conformances are documented with evidence

Corrective actions, owners, and due dates are assigned

Inspector signature critical (required)

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Run: Call Recording Access and Retention Audit

Audit Scope and Record Inventory

Logical and Physical Access Controls

Access Logging and Monitoring

Retention, Legal Hold, and Destruction

Exceptions, Findings, and Sign-Off

Get your results