Store Manager Effectiveness Survey

An anonymous upward-feedback survey for store associates to rate their store manager's effectiveness across communication, fairness, coaching, and day-to-day support — designed to surface actionable insights that improve manager performance and team engagement.

Communication & Transparency

• My store manager communicates store goals, priorities, and updates clearly and in a timely manner.
  1 = Strongly disagree, 5 = Strongly agree
• My store manager listens to my concerns and responds in a respectful, constructive way.
  1 = Strongly disagree, 5 = Strongly agree
• I receive the information I need to do my job well (schedule changes, policy updates, promotions, etc.).
  1 = Strongly disagree, 5 = Strongly agree
• What could your store manager do differently to communicate more effectively with the team?
  Please share any specific examples or suggestions.

Fairness & Respect

• My store manager treats all team members fairly and consistently, regardless of role or seniority.
  1 = Strongly disagree, 5 = Strongly agree
• My store manager addresses performance issues and policy violations consistently across the team.
  1 = Strongly disagree, 5 = Strongly agree
• I feel respected and valued as a member of this store's team.
  1 = Strongly disagree, 5 = Strongly agree
• If you rated any of the above questions 3 or below, please share what happened and what a better outcome would have looked like.
  Your feedback is anonymous and helps improve the store environment.

Coaching & Development

• My store manager provides clear, specific feedback that helps me improve my performance.
  1 = Strongly disagree, 5 = Strongly agree
• My store manager recognizes and acknowledges good work in a meaningful way.
  1 = Strongly disagree, 5 = Strongly agree
• My store manager supports my growth by offering learning opportunities, cross-training, or advancement paths.
  1 = Strongly disagree, 5 = Strongly agree
• What is one thing your store manager does well when it comes to developing the team?
  Specific examples are most helpful.

Day-to-Day Support & Operations

• My store manager ensures the store is adequately staffed so I am not regularly overwhelmed by workload.
  1 = Strongly disagree, 5 = Strongly agree
• My store manager steps in to help on the floor or with customers when the team needs support.
  1 = Strongly disagree, 5 = Strongly agree
• My store manager handles conflict, difficult customers, or urgent situations calmly and effectively.
  1 = Strongly disagree, 5 = Strongly agree
• My store manager sets a positive example through their own behavior and work ethic.
  1 = Strongly disagree, 5 = Strongly agree

Overall Effectiveness & Intent to Stay

• Overall, how effective is your store manager at leading the team?
  1 = Not at all effective, 5 = Extremely effective
• My store manager is a key reason I enjoy coming to work.
  1 = Strongly disagree, 5 = Strongly agree
• How likely are you to still be working at this store in the next 6 months?
  Select the option that best reflects your current intent to stay.
• What is the single most important thing your store manager could change or improve to make this a better place to work?
  Be as specific as possible — your input directly informs manager development.
• Is there anything else you'd like to share about your experience working with your store manager?
  This is your space — any additional thoughts are welcome.