Internal Communication Effectiveness Survey

Survey measuring whether leadership messages reach, land, and feel relevant to employees. Identifies trusted channels, message clarity gaps, and areas where communication is not resonating.

Message Reach & Awareness

• I am kept informed about decisions and changes that affect my work.
  1 = Strongly disagree, 5 = Strongly agree
• I receive important company news in a timely manner — before I hear it through informal channels.
  1 = Strongly disagree, 5 = Strongly agree
• I know where to find official company announcements and updates when I need them.
  1 = Strongly disagree, 5 = Strongly agree
• If you rated any of the above 3 or below, what information do you feel you are missing or receiving too late?
  Optional — please share specific examples if you are comfortable doing so.

Message Clarity & Relevance

• Leadership communications are written in plain, easy-to-understand language.
  1 = Strongly disagree, 5 = Strongly agree
• Company messages clearly explain the 'why' behind decisions — not just what is changing.
  1 = Strongly disagree, 5 = Strongly agree
• The communications I receive feel relevant to my role and day-to-day work.
  1 = Strongly disagree, 5 = Strongly agree
• I feel informed — not overwhelmed — by the volume of internal communications I receive.
  1 = Strongly disagree, 5 = Strongly agree
• If you rated any of the above 3 or below, what would make communications clearer or more relevant to you?
  Optional — specific examples are especially helpful.

Channel Trust & Effectiveness

• Which communication channels do you rely on most for official company information? (Select all that apply)
  Options: Company intranet / portal, Email from leadership, Team meetings, Direct manager, Digital signage / screens, Mobile app notifications, Town halls or all-hands meetings, Printed notices, Peer/colleague word of mouth
• Which single channel do you trust MOST to deliver accurate, complete company information?
  Options: Company intranet / portal, Email from leadership, Team meetings, Direct manager, Town halls or all-hands meetings, Mobile app notifications, Other
• The channels used to communicate with me match how I actually prefer to receive information.
  1 = Strongly disagree, 5 = Strongly agree
• Is there a channel you wish the company used more — or less — for internal communications? Please describe.
  Optional — name the channel and explain why.

Manager as Communication Conduit

• My manager keeps me informed about news and changes relevant to our team.
  1 = Strongly disagree, 5 = Strongly agree
• My manager is able to answer my questions about company decisions and direction.
  1 = Strongly disagree, 5 = Strongly agree
• My manager creates space for our team to discuss and ask questions about company communications.
  1 = Strongly disagree, 5 = Strongly agree
• If you rated any of the above 3 or below, what would help your manager communicate more effectively with your team?
  Optional — your feedback helps us support managers with the right tools and information.

Two-Way Communication & Psychological Safety

• I feel comfortable asking questions or raising concerns about company decisions.
  1 = Strongly disagree, 5 = Strongly agree
• When employees raise concerns or provide feedback, leadership visibly acts on it.
  1 = Strongly disagree, 5 = Strongly agree
• I believe my voice and input are genuinely valued by this organization.
  1 = Strongly disagree, 5 = Strongly agree
• If you rated any of the above 3 or below, what barriers make it difficult to speak up or feel heard?
  Optional — your candid input helps leadership understand where trust gaps exist.

Overall & Open Feedback

• Overall, how would you rate the effectiveness of internal communications at this organization?
  1 = Very ineffective, 5 = Very effective
• Based on your overall rating, what is the single most important improvement leadership could make to internal communications?
  Optional — please be as specific as possible.
• Is there anything else about internal communications at this organization you would like to share?
  Optional — any additional thoughts, examples, or suggestions are welcome.