Hourly Retail Associate Exit Survey

Anonymous exit survey for departing hourly store associates to understand reasons for leaving, schedule and manager factors, intent to stay, and rehire eligibility.

Departure Context

• What is your primary reason for leaving this role?
  Choose the one reason that best describes your decision.
• Which of the following also influenced your decision to leave? (Select all that apply)
  Select any additional factors that contributed to your decision.
• How likely are you to recommend this store as a place to work to others?
  Use a 5-point Likert scale from Strongly disagree to Strongly agree.
• If your recommendation score was low, what drove that response?
  Please explain any concerns that influenced your rating.

Schedule, Pay, and Workload

• My schedule was predictable enough to support my personal responsibilities.
  Rate on a 5-point Likert scale from Strongly disagree to Strongly agree.
• I had enough input into my schedule or shift preferences.
  Rate on a 5-point Likert scale from Strongly disagree to Strongly agree.
• My pay was competitive for the work I was doing.
  Rate on a 5-point Likert scale from Strongly disagree to Strongly agree.
• My workload was manageable during most shifts.
  Rate on a 5-point Likert scale from Strongly disagree to Strongly agree.
• If you rated any item in this section 3 or below, what was the main issue?
  Share the specific reason for any low ratings.

Manager and Store Experience

• My manager treated me with respect.
  Rate on a 5-point Likert scale from Strongly disagree to Strongly agree.
• My manager communicated expectations clearly.
  Rate on a 5-point Likert scale from Strongly disagree to Strongly agree.
• I felt comfortable raising concerns or asking for help.
  Rate on a 5-point Likert scale from Strongly disagree to Strongly agree.
• The store had the staffing and support needed to do the job well.
  Rate on a 5-point Likert scale from Strongly disagree to Strongly agree.
• If you rated any item in this section 3 or below, what happened?
  Describe the situation that led to your rating.

Rehire Eligibility and Final Feedback

• Would you consider returning to work for this company in the future?
  Select one.
• What would need to change for you to consider returning?
  Focus on the most important changes that would affect your decision.
• Anything else you'd like to share about your experience as an hourly retail associate?
  Final open-ended feedback.