Frontline and Deskless Worker Engagement Survey

An anonymous engagement survey purpose-built for frontline and deskless employees — delivered via mobile, kiosk, or QR code. Measures the engagement drivers that matter most on the floor, in the field, and at the counter, keeping questions short, jargon-free, and actionable so response rates stay high even without a desk or corporate email.

My Day-to-Day Work

• I have the tools, equipment, and supplies I need to do my job well.
  Strongly disagree → Strongly agree (1–5)
• My physical work environment (space, temperature, noise, cleanliness) allows me to do my job safely and effectively.
  Strongly disagree → Strongly agree (1–5)
• I know exactly what is expected of me in my role.
  Strongly disagree → Strongly agree (1–5)
• If you rated any of the above 3 or below, what is the biggest obstacle getting in your way?
  Optional — your answer helps us fix real problems.

My Manager

• My manager treats me with respect.
  Strongly disagree → Strongly agree (1–5)
• My manager gives me useful feedback on how I am doing.
  Strongly disagree → Strongly agree (1–5)
• When I raise a concern, my manager takes it seriously.
  Strongly disagree → Strongly agree (1–5)
• What is one thing your manager could do differently to better support you?
  Optional — responses are anonymous and go to HR, not your manager.

Scheduling and Fairness

• My schedule is communicated to me with enough advance notice to plan my life.
  Strongly disagree → Strongly agree (1–5)
• Shifts and hours are distributed fairly among my team.
  Strongly disagree → Strongly agree (1–5)
• I am able to raise scheduling conflicts or requests without fear of negative consequences.
  Strongly disagree → Strongly agree (1–5)
• If scheduling is a problem for you, briefly describe what would make it better.
  Optional — share only what you are comfortable with.

Recognition and Growth

• In the past 30 days, I have received recognition or praise for doing good work.
  Strongly disagree → Strongly agree (1–5). Based on Gallup Q12 item 4.
• I have real opportunities to learn new skills or advance in this organization.
  Strongly disagree → Strongly agree (1–5)
• I feel like my contributions matter to the success of this team or location.
  Strongly disagree → Strongly agree (1–5)

Intent to Stay and Overall Experience

• On a scale of 0–10, how likely are you to recommend this organization as a place to work to a friend or family member?
  Employee Net Promoter Score (eNPS): 0 = Not at all likely, 10 = Extremely likely. Promoters: 9–10 | Passives: 7–8 | Detractors: 0–6.
• What is the primary reason for your score above?
  Optional but strongly encouraged — this single answer is the most actionable data we collect.
• I plan to still be working here 12 months from now.
  Strongly disagree → Strongly agree (1–5). Intent-to-stay indicator.
• If you are considering leaving, what is the main reason?
  Select the option that best applies. Only shown if intent-to-stay score is 3 or below — but available to all.
• Is there anything else you want leadership to know — about your experience, your team, or this location?
  This is your space. All responses are anonymous.

About You (Optional — Helps Us Spot Gaps)

• Which shift do you primarily work?
  Day / Evening / Night / Rotating / Variable. Demographic questions are optional and collected last to protect anonymity.
• How long have you worked here?
  Less than 6 months / 6–12 months / 1–3 years / More than 3 years.
• Which department or work area best describes your role?
  Optional — helps us compare results by team or location without identifying individuals.